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Vlad S
tagDiv Staff

Hello !

The 500 errors problem in most cases is caused by low wp-memory or old php version.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Please check our documentation for Installing Demos -> https://tagdiv.com/newspaper-theme-installing-demos/ also some demos have elements from tagDiv Cloud Library and you need to have it activate.

Thank you !

Calin
tagDiv Staff

Hi @dedkola,

Please provide some more details about the problem you have, in this way I will be able to help you!

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you have tagDiv Composer and WPBakery activate, also please check those topics:
-> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/
If you are using single image from WPBakery, please check this topic -> https://forum.tagdiv.com/topic/layout-issues-with-latest-version/

Thank you!

Calin
tagDiv Staff

Hi,

In most cases, this problem appear because the theme settings are not made as in our requirements.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

In most cases this problem appear because the theme settings are not made like in our requirements.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Let me know the results!
Thank you!

Catalin
tagDiv Staff

Hi,

Please make an overall check to your theme and ensure that you have respected all of the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Regarding on PHP memory, if you cannot increase it you need to contact your hosting provider and request to increase it according to our guide. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can further investigate it closer your setup page.

Thank you!

Catalin
tagDiv Staff

Hi,

Most of the theme files were moved into the tagdiv composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins.

This might be a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Sorry for the inconvenience and thank you for understanding.

Calin
tagDiv Staff

Hi,

The 500 errors problem in most cases is caused by low wp-memory or old php version.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Please check our documentation for Installing Demos -> https://tagdiv.com/newspaper-theme-installing-demos/ also some demos have elements from tagDiv Cloud Library and you need to have it activate.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

1. Unfortunately our theme do not have a slide for images in widgets, sorry!
You can achieve this be making in a new post a gallery and copy the code for gallery -> https://www.screencast.com/t/5qIx4Y03WiT after that go in widgets add a custom html and set the code in it -> https://www.screencast.com/t/qOjm5HM3o the results should be like this https://www.screencast.com/t/2mrW2pkuRZ0M

2. Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Thank you for your understanding.

Simion C.
tagDiv Staff

Hi,

Maybe that happened due to the changes made in the theme starting from version 9.7
https://tagdiv.com/updating-the-core-of-tagdiv-themes/
A notice was added in the themeforest page – http://prntscr.com/nsrvyc
This update is best to be tested in a development copy of the website if possible, instead of the live website.

Many theme files were moved in the tagDiv composer plugin in the update, due to the new Envato requirements. So now the composer is required to be active in order to maintain the same functionality. The files were moved here mostly – http://prntscr.com/nss4s7
As a consequence, modifications to theme files in a child theme is quite limited now, only a few files are still supported.

I can’t say how this would affect an application however, we made no testing in this matter before or after the update.
But for other issues I could take a look, mention what design and functionality problems you are facing after the update. Provide links and details about them, or even screenshots.

The most reported issue is with the single image element when placed with WPBakery and the tagDiv composer is active this will be fixed in the next theme update. The fix is provided in this topic – https://forum.tagdiv.com/topic/single-image-widget-settings/

Thanks

Simion C.
tagDiv Staff

Hi,

1. Depends on the ad code, if it’s valid it should work. Maybe there are extra requirements in order for the code to work as well. Check the instructions from the ad provider, and follow them.
Some providers have extra requirements, like verification codes that have to be entered in specific locations. Or maybe the ads appear after a period of time.

2. The columns of a row should fall one below the other on mobile. So on desktop while it looks like this – http://prntscr.com/nsrrby on mobile it will be like this
http://prntscr.com/nsrrmq
What is happening in your case with the columns?
Note that if you have the mobile theme enabled the content from desktop will not appear on mobile. The mobile page content has to be entered in the mobile editor
http://prntscr.com/nsrsiu with simple text, images etc.
https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

Thanks

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Catalin
tagDiv Staff

Hi,

You need to remove the old Td Composer plugin and update it from here -> https://www.screencast.com/t/FIqJD3Dq1uP

Most of the theme files were moved into the tagdiv composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins.

This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Sorry for the inconvenience and thank you for understanding.

Calin
tagDiv Staff

Hi,

That will not work anymore with a child theme. After the 9.7 update many of the theme files were moved in the tagDiv composer, due to the new Envato requirements
https://tagdiv.com/updating-the-core-of-tagdiv-themes/
As a consequence the child theme is quite limited now, only a few theme files can still be used in it.
What you can do is to make those changes in theme files wp-content/plugins/td-composer/legacy/Newspaper/parts/single/single_template_7.php

Thank you!

Catalin
tagDiv Staff

Hi,

Most of the theme files were moved into the tagdiv composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins.

This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Sorry for the inconvenience and thank you for understanding.

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

-> https://tagdiv.com/how-to-activate-the-newspaper-theme/

If you do not want to have a different user just add to the current one the extra key and try to activate the theme manually
https://www.screencast.com/t/y9OSLcsc
https://www.screencast.com/t/BPptwwInVr

Thank you!

Schnitte
Participant
#0

I studied Google’s recommendations and came to the conclusion that automatic uploading of records does not meet Google’s requirements for good SEO:
No pagination in the code (rel=”prev” rel=”next”)
Source:
https://webmasters.googleblog.com/2014/02/infinite-scroll-search-friendly.html

I hope this will be fixed in the next updates 😉

Calin
tagDiv Staff

Hi,

Please do not use WPBacker on pages/templates/demos that are created with tagDiv Composer, please use tagDiv Composer on those.

This warning https://prnt.sc/njf963 appear when the page is open in back-end editor and saved the page -> https://www.screencast.com/t/gB5El0tWFC if you will click on save on TagDiv Composer and open the page again directly in Composer that warning should not appear.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Simion C.
tagDiv Staff

Hi,

That will not work anymore with a child theme. After the 9.7 update many of the theme files were moved in the tagDiv composer, due to the new Envato requirements
https://tagdiv.com/updating-the-core-of-tagdiv-themes/
As a consequence the child theme is quite limited now, only a few theme files can still be used in it.

The category top post style files are now here – http://prntscr.com/ns8oaf and the only way to edit them would be there directly. A child theme containing these files will have no effect.

If you have more questions, let me know.

Thanks

irfan.id
Participant
#0

Hi,

I try to create template from Cloud Template for “Single” post, but it can’t. The message show up “Errors at columns: 2(models) : 5(dom). The model does not match the content”. I try several single template but still get the same message.

But where I try to create template for Header or Search, it just fine.

I check all system requirements and all of the system is good.

Thank you.

Calin
tagDiv Staff

Hello,

Most of the theme files were moved into the tagdiv composer plugin as per the requirements of envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css as there are very few files left in the main theme as envato requires all functionality to be added through plugins.

Sorry for the inconvenience and thank you for understanding.

SalsaMonkey2
tagDiv Member

I solved my issue but am sharing this in case others run into the same thing.

I host my site with Namecheap and determined the root cause is that Comodo recently updated their requirements for the ModSecurity software Namecheap is running (according to the Namecheap agent). I’ve had to chat in multiple times to NC, to have them whitelist the rules that this theme is violating. The agent said they’ve been receiving multiple complaints about this issue.

The options they gave me are to:

– Continue going through the process of whitelisting rule violations as they arise.
– Temporarily disable ModSecurity until I’m done with development.
– Disable ModSecurity permanently.

Not sure how this may affect other hosts, but if it’s a problem with Namecheap, it probably will be with others.

Simion C.
tagDiv Staff

Hi,

The theme has a field where you can enter the Google analytics code, in the theme panel
http://prntscr.com/nruiou
Code entered there will be loaded in the website header, as per their requirements
https://support.google.com/analytics/answer/1008080?hl=en
Other codes can be entered there as well, if they need to be loaded in the head, not just the analytics code.

Thanks

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