Search Results for 'requirements'

Hello,

Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC
Also, please check this topic to increase the page speed ->
https://forum.tagdiv.com/topic/slow-my-webiste/

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello,

Yes, why not? Please let us know what issues you’re having with our theme.
First of all please make sure that the installation process was done correctly -> https://forum.tagdiv.com/install-via-wordpress/, that the requirements were set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and that the problem is not caused by a plugin conflict.
Also, please provide as much information about the issues as possible, including a video or screenshots, so that we can assist you properly.

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.

Thank you!

Hi,

Please do not share your private credentials for login in to the forum!
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/

If the problem persists, then we can investigate this issue further via email. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
Our team will take a look!

Thank you!

Hello,

Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC
Also, you can ask your host to help you to set the wp memory.

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello!

Please check the console and let me know if there are some errors.
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and see the results!
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

The child theme is not overwritten by the update. An issue for that could be the compatibility of your child theme with the new version of our theme(if you use some files which were updated). If you’ll have some custom modifications directly in the theme files, then better save the code and replace it after the update.

Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

We recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it and see the results and then you can update the theme.
Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ and make sure that there is no any issue which can block any js.

Thank you!

Hi,

It could be a low wp-memory issue, but it could also be something else perhaps. I suggest increasing the wp-memory, it can be done like this in the wp-config file
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
It will require using a file manager, like the one from cPanel, or FTP.

If that does not solve the problem, I suggest sending us an email at contact@tagdiv.com and there please provide a link to the respective website, admin login, also access to cPanel or similar. We will take a look.

Thank you!

Hello!

Please change the PHP version that you use with a recommended version: https://forum.tagdiv.com/requirements-for-newspaper/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please change the PHP version that you use with a recommended version: https://forum.tagdiv.com/requirements-for-newspaper/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hi,
I see that most of the theme settings are set according to our guide please make sure that this code -> https://i.imgur.com/zWnfkws.png as also set in the .htaccess
Also, if you are using extra plugins you can make a test using only tagDiv plugins.
In case that the problem is still persisting, then please make a full backup for your website and please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. We’ll check the situation and we’ll try to fix it as soon as possible.
Thank you!

Hi,
Do you get some errors in console? Is this code -> https://i.imgur.com/SQ5tbCu.png from the theme requirements set in the htaccess file? If is not, please set it!
Thank you!

Hello!

Please change the PHP version that you use with a recommended version: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hi,
Please make sure that all theme requirements are set -> https://forum.tagdiv.com/requirements-for-newspaper/
Also, please make a test and try only with tagDiv plugins and see if the problem persists.
Let me know the results!
Thank you!

Hi Maxima,
That is the available memory on server, but maybe it is not set for the theme. Please set it in wp-config.php file like in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/ITWgC61.png
Thank you!

Hi,
Usually this is taking 1-2 minutes but not more.
Do you got some messages during the demo installation? Or did you saw some errors in console?
When you tried to install the theme you were using only the theme plugins?
Did you made the theme requirements?
If you did all those, then please let us know to take a look at this problem, for this please contact us via email at contact@tagdiv.com and please provide wp-admin access to your website. We’ll check it as soon as possible.
Thank you!

Hello!

Change your PHP version and make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please contact your host provider, let them know about this issue and maybe your hosting provider can provide some advices as well.

Thank you!