Search Results for 'system status'

Hi,

Please provide more details so we can understand better what exactly is happening with the theme panel. Try to think what you did before the issue appeared. Maybe installed a plugin, entered some code somewhere that could have caused this.
Try deactivating all plugins and check if the issue is fixed.
Maybe the server and WordPress are not configured properly. Please check the theme system status and make modifications to the parameters mentioned in this guide if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed. Insufficient PHP memory and the other parameters have a decisive role in the functionality of the theme and plugins.
Please let us know the results.

Thanks

Hi,

Please check the theme system status and make modifications to the server and WordPress parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make theme for you if needed. Then load the desired translation again
– https://forum.tagdiv.com/loading-translations/
Let us know if there still is a problem.

Thanks

Hi,

1. There should be no issue from the theme perspective, that would affect migrating the website. Use the migrating tools provided by the hosting, maybe make backups before. Theme panel settings can be exported as well
– https://forum.tagdiv.com/import-export-theme-settings/
If you have not yet activated the theme, you can activate it on the new location. Even if it were activated there is a setting in the theme system status to reset the activation key, for this purpose
– https://www.screencast.com/t/CEFH7vSP

2. Usually that is caused by some server and WordPress parameters. These parameters can be seen in the theme system status. This is a guide mentioning the necessary values to ensure the proper functionality of the theme and provided plugins
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hello,

Yes, try to enter the purchase code again and make sure the theme is properly active by checking the system status screen here: https://www.screencast.com/t/X2BHm8Zp
Please also use this guide for the system status parameters to ensure the proper functionality of the theme. https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

The tagDiv composer is fully tested and compatible with the theme. It is created specifically for the theme and it should work properly in all cases. But other factors may interfere with the functionality.
Basically these are the theme requiremenets
– https://forum.tagdiv.com/requirements-for-newspaper/
Along with these server and WordPress parameter configuration
– https://forum.tagdiv.com/system-status-parameters-guide/
A recommendation would be to reinstall the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Use only theme plugins, deactivate and delete them and reinstall them from the theme package. Do not make any modifications to the theme files, check any custom code you might be using. If you use a child theme switch to the main theme.
Then check if everything works properly, let us know the results.

Thanks

Hi,

Please check as suggested the theme system status and the server and WordPress parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Sufficient PHP memory and the other parameters are imperative for the proper functionality of the theme and plugins.
The next step if the above suggestion does not resolve the issue, is to deactivate all plugins except theme plugins, and clear all caching. Then create a new page and check if the composer works properly. Let us know the results.
The composer is tested and works fully with the theme, but other factors can cause problems.

Thanks

Hi,

Please check the theme system status and make modifications to the server and WordPress parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed. Insufficient PHP memory and the other parameters have a decisive role in the functionality of the theme and plugins.

Thanks

Hi,

Please check the theme system status and make modifications to the server and WordPress parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed. Insufficient PHP memory and other of these parameters have a decisive role in the functionality of the theme and plugins.
After making these changes check if the composer works as intended.

Thanks

Hi,

If you still have the white page issue, please check the theme system status and see if these server and WordPress parameters are set according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Insufficient PHP memory and the other parameters have a decisive role in the functionality of the theme and plugins.
Furthermore you can try to deactivate all plugins installed except theme plugins, to see if this is caused by a plugin.
Let us know if there is still a problem after checking and trying these suggestions.

Thanks

Hi,

Admin level users have the possibility to install plugins. The theme does not interfere with the default user capabilities set by WordPress. There are multiple ways a plugin can be installed
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
There could be memory limit issue
– http://www.wpbeginner.com/plugins/why-cant-i-add-or-install-plugins-in-wordpress/
Check the theme system status and make modifications to the parameters mentioned in this guide if required
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting to make them for you if needed.

Thanks

Hi,

If the theme system status is set according to the guide, there should be no problem using the composer, unless something else is interfering.
Please deactivate all plugins except theme plugins, clear any installed cache and create a new page. Test the tagDiv composer and see if it works properly on the created page.
Do not edit pages built with Visual composer, using the tagDiv composer. If you use the Yoast SEO plugin make sure this option is disabled
– https://www.screencast.com/t/n8Cc35EofLh
Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hi,

So the Visual composer editor is not working properly. Check the theme system status and see if the server and WordPress parameters are set according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Deactivate the Visual composer and delete it, then install it again from the theme package
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If this does not have any effect, deactivate all plugins except the theme plugins, clear any caching installed and check again.

Thanks

Hi,

The theme has an option to reset the activation key, in the system status section
– https://www.screencast.com/t/CEFH7vSP
Then it can be activated on the new domain.

Thanks

Hello kanal1,

First of all, please ensure that you are using the latest theme version which comes bundled with the theme core files and then, checks your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, make sure that you are using the latest WordPress version if you want to bring good results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

If the theme system status is properly set, there should be no problem of this kind. The tagDiv composer is fully tested and created specially for this theme.
Do not try to edit pages created with Visual composer, this can result in problems. Create new pages and edit them with this editor and everything should work as intended.
If you already tried and there is still a problem, please send us an email at contact@tagdiv.com and provide admin login information, so we can take a look.
Also paste a link to this topic in your email.

Thanks

Hi,

If the theme panel does not save properly, please check the theme system status, and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed, they might have a recommended method in this regard.
Then check if the issue is still present.

Thanks

Hi,

The theme does not have any special options to import categories or products, like you mention. You can try that with a plugin that has these options or by the system you want and check if it works properly.
Check the theme system status before trying, and make modifications to these parameters if required (you could ask your hosting to make them for you if needed)
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hello rodrigocouto,

Ensure that you are using the latest theme version which comes bundled with the theme core files. Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If you are using some untested plugins, try to disable all of these and leave just only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Also, if the problem is still there, you should make a new clean install from scratch via FTP way and install only the bundled plugin to rule out any conflicting plugins. If you are using a CDN system, you should purge all of the CDN files, clear all the caches and check the results.

Hope this helps!

Thanks for your understanding!

Hello jules,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using some untested plugins which can interact with the theme core files, you should disable all of them, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!