Search Results for 'system status'

Hi,

Maybe the demo installation was not completed or there was a problem. Note that if you install a demo without content the homepage will not be provided. Only theme panel settings and custom design will be imported
– https://forum.tagdiv.com/installing-demos/
If you install it with content, the homepage will be imported and set automatically. Then you can customize it as you wish.

So currently there is no demo installed, what exactly happens when you install the demo you want? Are there errors displayed?
Check the theme system status as well
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources can cause problems using the theme properly. Let us know.

Thanks

Hello caseystubbs,

I have checked your setup page and I saw that you are using the Page Builder+Latest Articles+Pagination as page template which comes automatically by default with the latest articles module which cannot be editable from TD Composer and that’s why your page is blank when you try to customize it with TD COmposer. Any element which you will be added will be placed above of this section. Cannot you use the TD Composer and the elements cannot be drag and dropped? Make sure that you are using the latest version of the theme (Newsmag 4.3), the latest version of WordPress and required plugins, remove all of the untested plugins, clear all the caches and check the results. Also, very important is to check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after these changes, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access so we can take a closer look at your setup page. Provide there the link to this conversation so we can quickly identify you.

Hope this helps!

Thanks for your understanding!

Hi,

I have not seen that error before, searching online does not provide a decent solution as well. You could try the basics, deactivate all other plugins except theme plugins, remove theme modifications or code in the theme panel,clear caching, check with different browsers, check system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/
Try contacting the hosting provider as well, maybe they might have an idea. Let us know what you find.

Hello RedFish,

First of all, please keep in mind that we do not recommend using both page builders at the same time because might appears some conflicts in the theme which causes a lot of unknown issues, sorry! Very important, for a better theme’s performance is to check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hi,

First please check the theme system status, check if there are enough resources
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed ask your hosting provider to increase the parameters mentioned in the guide.

After this please try deactivating all your plugins as a quick test, leave only theme plugins active. Check if this has any effect.

If there is still a problem after trying this, send us an email at contact@tagdiv.com and provide admin login information as well as FTP and cPanel if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Now that is unusual, I have not seen this before. Check if this happens when editing a newly created page. Check the theme system status panel as well
– https://forum.tagdiv.com/requirements-for-newspaper/
Check if there are errors in the browser inspector console while opening and editing pages with the tagDiv composer
– https://www.screencast.com/t/QTOXCGuseNik
Let us know the results.

Hello alecaus,

Check if the Speed Booster is enabled in System Status. It can be disabled if you are using some untested plugins which are not tested with it. Otherwise, please check the following topic from here -> https://forum.tagdiv.com/topic/security-and-backup-always-incompatible-with-speed-booster/
Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit our requirements.

Unfortunately, our theme does not have such an option to minify the style.css file and we cannot recommend any plugins with this functionality because is not tested with our theme. For minifying this file, we are using CloudFlare for our demo and works fine. If you want to read other views from our users, please check this topic -> https://forum.tagdiv.com/topic/tip-how-to-easily-minify-your-css-without-breaking-your-site/

One of our top members here on the forum wrote his own optimization tutorial here:
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/ and here -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

Basically, these are the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hi,

Usually the theme system status is the main cause of such problems. Most hosting providers are limiting the allocated resources.
In some cases the solutions from these topics worked for blank pages and other composer problems, you could give them a try if possible
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

Let us know the results after trying these suggestions.

Thanks

Hi,

Something must be wrong, when you delete an element first a confirmation window should appear and as soon as you accept it will be removed
– https://www.screencast.com/t/1CagwPbA
Entire rows can be removed by dragging them to the right corner.

I would suggest that you first check the theme system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/
If necessary ask your hosting provider to increase the allocated resources, according to the guide. Then check if the composer works properly.

If there is still a problem, please deactivate all plugins except theme plugins, check if this has any effect. Also test with a different browser to see if the same things happens.

Let us know the results.

Thanks

Hi,

Check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hello willkar,

Check your system status parameters and increase these according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks.

Hi,

That update contained mostly fixes, there were no major changes in the theme. Maybe all these issues are caused by insufficient resources. There were similar cases where having multiple plugins activated and not enough WP memory resulted in the theme or plugins not functioning correctly, as well as 500 errors.

Check the theme system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/
Ask your hosting to increase those parameters as mentioned in the guide if needed. Then check if this has any effect in the matter.

Thanks

Hello gauravkhan,

Ensure that you have installed the latest version of it which is NP 8.7.4 via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ enable the mbstring parameter to your dedicated server, remove all of untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.

Hope this help and let us know how it goes!

Thanks.

Hi,

You could try deactivating and removing the multi-purpose plugin. Then install it again from the theme plugins panel
– https://www.screencast.com/t/nSsSbMW0ia
Seems code from the multi-purpose plugin is missing in your case, that is why the icons are not displayed.

Also check the theme system status. If there are not sufficient resources, the theme and plugins functionality can be affected
– https://forum.tagdiv.com/requirements-for-newspaper/
Let us know the results.

Thanks

Hi,

The first thing to check would be the theme requirements, system status section
– https://forum.tagdiv.com/requirements-for-newspaper/
It is imperative that the parameters mentioned in the guide are configured properly. Insufficient resources can cause many issues with the theme, the plugins or other issues. If needed ask your hosting provider to increase them as specified.

If there is still a problem, use the browser inspector console to spot errors while editing/saving the menu
– https://www.screencast.com/t/0h0G9aXrIl3A
In some cases the server firewall or security configuration can block requests.

Thanks

@ingenierojas If you use an older version of the Yoast SEO plugin, there was a setting that caused that error to appear
– https://www.screencast.com/t/n8Cc35EofLh
Check if that is the case. Also try deactivating all the plugins (including caching plugins), leave only theme plugins active. Check if this has any effect.

Check the theme system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed ask your hosting provider to increase the allocated resources.

If there is still a problem with the composer even on newly created pages after trying these suggestions, please send us an email at contact@tagdiv.com and provide admin login as well as FTP and cPanel access if possible. Also include a link to this topic in the email.

Be sure to configure the system status requirements as specified in the guide. Additionally try deactivating all plugins as a quick test, leave only theme plugins active. Check if this has any effect. Try the composer on a new page as well, could be an issue with specific pages only.

If there still are problems with the composer functionality we could take a look. Send us an email at contact@tagdiv.com and provide admin login, as well as FTP and cPanel if possible. Please also include a link to this topic in the email.

Hello,

If you want to move the theme license to another domain, you can de-register the theme from the system status screen and then use the same purchase code to activate the theme on the new domain.

Thanks.

Hi,

First of all I would suggest that the theme system status is checked
– https://forum.tagdiv.com/requirements-for-newspaper/
Those parameters are essential in the functionality of the theme and theme plugins. If needed ask your hosting provider to increase the allocated resources.

That error would appear if you were trying to edit a page which has not been built with the tagDiv composer or contains elements that were not added with it. Please try the composer on a new page.

If there is still a problem, try deactivating all plugins except theme plugins. Check if this has any effect on the issue.

If you use an older version of the Yoast SEO plugin, there was a setting that caused issues with the composer, deactivate it if that is the case
– https://www.screencast.com/t/n8Cc35EofLh

The other issue with the not found links could be caused by a chnage in the permalinks structure. I found some similar topics online
– https://premium.wpmudev.org/blog/fix-wordpress-404-errors-when-post-page-exists/
– https://www.kasareviews.com/fix-wordpress-page-not-found-error/
– https://stackoverflow.com/questions/13149418/the-requested-url-about-was-not-found-on-this-server

Let us know the results.

Thanks

I would suggest that you clear all caching, including browser cache. Then check if this has any effect. Additionally try deactivating all plugins except theme plugins and check again.
Also take a look at the theme system status, insufficient resources can cause issues
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as FTP and cPanel if possible. Include a link to this topic in the email.