- NewsmagHow to update a plugin
- NewspaperHow to update a plugin
- NewsmagHow to update the theme
- NewsmagHow to update the WPBakery plugin
- NewspaperHow to update the WPBakery Page Builder plugin
- NewspaperHow to Update the Newspaper Theme
- Apitd_api_top_bar_template::update_key
- Apitd_api_top_bar_template::update
- Apitd_api_single_template::update_key
- Apitd_api_single_template::update
- Apitd_api_footer_template::update_key
- Apitd_api_footer_template::update
- Apitd_api_smart_list::update_key
- Apitd_api_smart_list::update
- Apitd_api_thumb::update_key
- Apitd_api_thumb::update
- Apitd_api_category_top_posts_style::update_key
- Apitd_api_category_top_posts_style::update
- Apitd_api_category_template::update_key
- Apitd_api_category_template::update
Hi,
Why does the automatic update fail everytime I try to download the update?
Please solve this issue.
All the best
Thomas
Hello
A few days ago, my site http://www.animalhere.com went down showing this error “There has been a critical error on this website” and the theme editor options also disappeared from my WordPress. I contacted the hosting support and they said that this error is due to a theme update. To make the site work they reinstated the site to an older date and the site started working fine. But now after 3,4 days the site is again down showing this error “There has been a critical error on this website” and the theme editor has also disappeared. why is this happening again and again?
Ok thank you. I will give it a try.
I also noticed this notification in the site health:
“The scheduled event, wprss_fetch_single_feed_hook, failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.”
How do I correct this issue?
Hi
My website has the collaboration of several writers and the website has been in existence for a year. When replacing the previous theme by Newspapper the number of views of the articles reset. This is normal? If so, is there any way to retrieve the views from the period before the template was modified and update?
Thanks and Regards
robgomes
Hello!
Please make sure you have the latest update of the theme and plugins also.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
While I was trying to save & update the posts I get the error “Updating failed. The response is not a valid JSON response.”
Also the categories doesn’t displayed and the Featured Image section is not loaded.
P.S. I have de activate the whole plugins and the issue remain.
Thank you.
Hello,
With the last updated Newspaper theme 11.2, I have enable the mobile home page to arrange the elements to my needs when visitors uses their mobile to visit my website.
In production site I use WP fastest Cache and this cache plugin uses a separate caching for mobile themes so its works great with Newspaper theme, it caches BOTH Desktop AND mobile page template without many errors.
With many trials and errors I figure out that Cloudflare enabled websites are much faster than sites with simple caching plugins like mines. So I created a staging website (https://exclusiveweb.gr/) cloned from production and started to implement the cloudflare integration. This thing works but because of cloudflare maybe does not have a separate mobile cashing crawler, after I purge the caching, when I first connect with mobile smartphone after the purge, it keeps the mobile theme cached and it shows the mobile template to BOTH Desktops AND mobile phones. If I first connect with my desktop it keeps the desktop to both devices etc. so I have all the component in the wrong order…
I did a little research with other caching plugins like WP-rocket and I still have the same issue with cloudflare, the plugin does not understand the separation between the 2 templates and it keeps showing me the first cached page according with the device it connects first to the website after the purge.
I want to inform you that https://exclusiveweb.gr/ is a testing/staging environment and we could make all the necessary tests to it until we find a solution to a trouble I think it concerns many of your clients!
Kind regards,
Mike
Hi TagDiv,
I just updated to the NewsMag latest version. I’m currently using Header style number 5. However, on the mobile header, the logo gets stretched on every single browser.
How can I solve this problem?
Here is the link: https://opinionitech.com
Best,
Alberto
Hello!
It depends which option you use, because we have 3:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
The fastest solution for mobile is the 3rd one the Mobile Theme plugin. This one it has its own design, so it can be sure you have the optimal number of designed elements(basic ones) on the pages and also, you can optimize it to improve your speed. The fewer elements you have on the page, the smaller in size the page is and the CSS is smaller too.
Unfortunately, there is no button to hit and your page speed is very high. You need to try to optimize your website too and choose the fastest solution which suits you the best.
Thank you!
Hello!
Please make sure you have the latest update of the theme and plugins( 11.2 ), re-insert the counter in Composer on a post and see the results.
If the problem occurs, check for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method C (via FTP/cPanel/File Manager), also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
Hope this help you!
Thank you!
Hello Thomas,
If you have made a complete backup of your website (files and database) you can try to update it manually https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method B (via FTP/cPanel/File Manager), also if possible disable extra plugins during the theme update to avoid any problems that may arise.
After you update the theme, you need to update the theme plugins too, also make sure that tagDiv Composer and tagDiv Standard Pack will be activated from Newspaper > plugins.
Let me know the results!
Thank you!
Hi I have written to you already. I’m not able to update my website http://www.gdib.eu from version 10 to v.11. I will loose all my settings such as fonts and how the website appears to the audience. I had the same problem already when I try to update, I guess it was fro 9. to v.10. After I have lost all the settings I did all the editing again but I don’t want to do it again this time I did a backup of the site today with Akeeba Backup. Unfortunately I have no experience with this system bringing back the site if something goes wrong. I know when the whole appearance does change after updating the site, I just went back zu v. 10.3.9.1. This is the last version on which everything dose work like it suppose to.have you got any solution for me? And if yes what do you need from me? cheers Thomas
Hello,
I just checked your score and you have a good score on the desktop => https://www.screencast.com/t/FqYrcCyEL, but for mobile, you need to make some customization, you can use for mobile, mobile theme or mobile page
Also, please check this topic which I hope can help you https://forum.tagdiv.com/topic/website-speed-issue-2/
Thank you!
Hello Helvecio!
Try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please do not use WP Bakery!
After update, please make sure your plugins are up to date too. Disable,uninstall/delete TagDiv Composer,delete cache, install, activate and clear the cache also.
Let me know the results!
Thank you!
Hello!
Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed. First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you!
Hi,
Unfortunately, the tagline on Newsmag can be set only on Header style 10 and this will be display only if you use a text logo and not an image logo -> https://i.imgur.com/vDGLRHu.png
The only way to set the tagline on header default it is to edit the theme files, for this, you need to go on wp-content/plugins/td-composer/legacy/Newsmag/parts/header and there you need to get the code from header style 10 and set it in header style 1 -> https://i.imgur.com/TBt4C8j.png -> https://i.imgur.com/6BtJQjt.png or you can replace only this part https://i.imgur.com/m12RKQY.png to keep the layout, after that you need to set a lower font size for text logo -> https://i.imgur.com/tTZB5dS.png the results will look like this -> https://i.imgur.com/2IVLTlx.png -> https://i.imgur.com/HAHsaGw.png -> https://i.imgur.com/MFleoRq.jpg
To not lose those changes when you make a theme update it is indicate to use a child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
I hope this will help you!
Hi,
What I can suggest for mobile version is to try the mobile page and mobile theme plugin and see with which one you get the best results.
Also if you use the mobile page then the css Analyzer will apply on it too.
Also only the images that are set as background are set in “span” tag, for example this one -> https://i.imgur.com/I2GrWGJ.png and the problem can be that the css is load latter, if you want to have img instead of spam use standard blocks (block 1 to 25).
I hope this will help you!
Thank you!
I have a client’s website running Newspaper 8.x and updated it to 11.x
Now, content is not being displayed at all! The former prebuilt template has changed and I cannot find my way around it.
When I try to edit or create a page, I get the following error:
Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
I found in this page that this error could be fixed by cleaning the code of fixing the HTML.
Unfortunately, the error appears from the moment I try to create a new page.
I appreciate your reply as soon as possible.
Best,
Helvecio
Our memory limit is set to 512M
Also, all requirements are fulfilled and more, we surely have an SSL certificate.
Please notice, our website was working smoothly till recently, we are assuming because of the last update or the one before.
Furthermore, we used an old template that contains a smart list from the previous designs, but we faced the same problem…
Please, check the link now: https://www.techonnect.com/save-on-electricity/
Thank you
Hi, after updated the theme i cant save any changes made from the Theme Panel. It just stays freeze with the loader on screen and doesn’t save anything.
Hi blessingiyama, I’m sorry for the problems that you are facing and for bad experience.
When did you update your website can you please let me know the steps that you did? This can help us to understand the problem and see if it is a technical one or was all about some plugins that were not activated.
Now I see that the mobile version is display correctly -> https://i.imgur.com/M3rDJqR.png
Also if there are still some problems, please let us know and we’ll try to help as better as we can.
Thank you for your understanding and sorry for worst experience you had!
Hi Calin
Thanks for the answer. I am not using any cache object plugins. The only plugins I use are the basic ones I need to run my news and woocommerce site:
-Paid Membership Pro
-WP Mail SMTP
-WPForms Lite
and for Woocommerce
-Woocommerce Paypal
-Variation Swatches for woocommerce
None of them acting on the cache. I disabled other translation and site maintenance for testing.
If the posts do not update, I will contact you again and would like more in-depth technical support about this issue on my website (for example, on my homepage, a category is showing posts from 2020, although there are more recent ones, and this is a delicate fact on a Daily News site).
If there is a solution, please inform me promptly in the case of any other user who has managed to resolve the issue.
thanks and regards
Robgomes
Thank you. The update fixed both issues
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.8 with the last theme version Newspaper 11.2 and see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
