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Bogdan B.
tagDiv Staff

Hello,

Please note that visual composer is not tested on posts so it can provide errors and problems as it is not the intended way of using it with our theme.
https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Bogdan B.
tagDiv Staff

Hello,

@Sanalsantiye

Unfortunately the mobile theme will not use visual composer elements so using a default author box is not allowed. You can however create a list of your authors in the mobile editor as you would create a post by using the tiny mce editor.

Thanks

Bogdan B.
tagDiv Staff

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Bogdan B.
tagDiv Staff

Hello,

I cannot seem to access your desktop version as well: https://www.screencast.com/t/ZKpFDMejB6L
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

GreatTaste
Participant
#0

On the edit page screen, I used the “classic mode” (as opposed to VC backend mode) to insert images into the main editor which I consolidated into a Tagdiv Slide Gallery. Then I switched back to “backend mode” which automatically places the slide gallery into a VC row. Adding other VC elements into the page seems to break the formatting of the slide gallery. Is this to be expected?

Simion C.
tagDiv Staff

Hi,

Most of the page building block elements have the option to limit the post number displayed, If you would like to display a single post in a block, you will just have to set a limit like this
https://www.screencast.com/t/gt1txIMw7m1a
It all depends on the layout and block style that you choose to use for this, there are many elements that you can choose from in the Visual composer editor.
You can find all the settings and options available for the blocks in this guide
https://forum.tagdiv.com/block-settings-guide/
Also all the blocks currently available can be previewed in the live theme demo
https://demo.tagdiv.com/newspaper/block-1/

Thanks

Simion C.
tagDiv Staff

Hi,

You can only update the Visual composer manually. Just deactivate and delete it, then install the latest version provided in the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
This editor comes pre-activated in the theme package and you can use all the available features, there is no need to activate the Visual composer bundled in theme package.
You can update the theme using this method – https://forum.tagdiv.com/install-via-ftp/ and also find more update advice here – https://forum.tagdiv.com/how-to-update-the-theme-2/
The settings in the theme panel will not be lost, only modifications made directly to the theme files will be removed, as the files will be replaced.
As suggested in the update guide, you should make a full backup before you take any action.

Thanks

Simion C.
tagDiv Staff

Hi,

The Revolution slider plugin as well as the Visual composer editor plugin are provided pre-activated in the theme package, and you do not have to activate either of these. You already have full access to the plugin features and you can use it without activation. Updates for the plugins bundled within the theme package will be included in the theme updates – https://forum.tagdiv.com/whats-included/

Thanks

Catalin
tagDiv Staff

Hello voip,

Unfortunately, the Visual Composer has not been tested with our posts, sorry! You can use it on posts but we cannot say for sure that it will work as expected. Most likely you will need to do some additional adjustments for better results. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

leapdsc
tagDiv Member

Hey there,

As with the problem stated above, I have activated my license key for Visual Composer. There are updates to both the Theme and Visual Composer.

NOTE: I would want to check if updating the Theme would cause any sort of data loss? Such as css codings or data loss.

Or is it suggested just to update Visual Composer via uploading plugin to prevent any sort of content / data loss.

As below in the image below, automatic update to the plugin is unavailable.
Image: https://1drv.ms/i/s!Ai3uwVtbSehutqcR6T8QtmFPumtk3g

smileman
tagDiv Member

Hi catalin.
It is not correct, cause u can see my article of text & photo and https://www.screencast.com/t/gnOYYe8X are how different.
https://www.screencast.com/t/gnOYYe8X have wrong pic and wrong text not like my article http://en.visualdive.com/2017/04/24/hyolyn-in-the-swimming-pool-posted-the-perfect-back-on-instagram-photo/
can you check some different way?
and i just found another article had problem like that now.

  • This reply was modified 9 years by smileman.
Bogdan B.
tagDiv Staff

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Simion C.
tagDiv Staff

Hi,

The Visual composer editor provided in the theme package comes pre-activated with a license. You do not have to activate it anywhere, and you can use all the features available. More information here
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
You do not have to worry about the activation messages. Updates for the Visual composer plugin will be provided along with the theme updates.

Thanks

Bogdan B.
tagDiv Staff

Hello,

The visual composer plugin is not a trial version. The front-end editor was disabled on our theme because it created conflicts with our theme blocks and grids. Only the back-end editor can be used. As for the activation code, the message can be ignored as you cannot activate the plugin in the bundled version. This is mentioned here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!

Simion C.
tagDiv Staff

Hi,

Try and re-add a video to the post featured video field, select the video format and one of the recommended post templates and update the post. It should generate the featured image from that video. You could also try as a test to disable all your plugins except Visual composer, clear any caching installed and then try again, just to see if a plugin is the cause for this to happen. Please let us know how it goes.

Thanks

Catalin
tagDiv Staff

Hello Zelena,

It seems your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools.
Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Bogdan B.
tagDiv Staff

Hello,

Right now I cannot see any issues on your site.
We do not have any such reports of duplicate menu items.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

leapdsc
tagDiv Member

Hey there,

I am still facing the issue currently. I have checked with the Visual Composer Support and they have checked my website and replied accordingly.

“It looks like the visual tab is missing even for the default WP editor at your end. We use the same editor in our text block and hence the issue exists there too. Looks like a third party code is altering it. Please try deactivating all the plugins except visual composer and especially switching onto a default theme like twenty fifteen to check the same. You can then activate them one by one to find out the exact one causing the issue. Let us know if the issue still exists.”

I would like to check if I were to do the following and switch to different themes . Will it cause any theme / content lost?

beerawk
tagDiv Member

I had the exact same problem for several days and in the end this is what worked for me…

1. Delete the current version of the social counter plugin completely
2. Put whatever security/firewall plugin you use into learning mode or temporarily disable it
3. Delete all browser cache
4. Download the updated plugin zip mentioned bat Catalin in this related article thread https://forum.tagdiv.com/topic/problem-with-facebook-social-counter/
5. Upload/install plugin from WordPress plugin page
6. Activate plugin
7. Add your Facebook ID, App ID and secret from within the Social Counter widget OR Social Counter element in a new page on Visual Composer (both ways worked for me after all the above)

I truly hope that works for you as well.

Dartfreakz
Participant
#0

Hi There,

I’m trying to set-up the homepage and like to use a visual composer template. When i go to a page and try to set a template i get no templates only the error Error: TPL-01.

Klick for screenprint

What can i do to solve this error?

Lachie
tagDiv Member

Hi
I have managed to solve the problem of not being able to upload my theme by googling “The uploaded file exceeds the upload_max_filesize directive in php.ini.” There was some good advice there that was really helpful on this subject.

I still want to know if I have to purchase a licence to use visual composer to get all the updates and premium support.

Lachie

  • This reply was modified 9 years by Lachie.
josflachs
Participant
#0

I have a very strange problem reported from my user (who is also owner of the site). He can’t copy and paste links anymore, using his tablet. I thought it might be a tablet problem, but he tried it on different tablets, all work the same. I tried it, but can’t reproduce the error.

He copies a link, pastes it in the article, which works. But the link is gone when he saves or posts the article.

He also gets a message to register his Visual Composer. I’ve just extended my subscription, but have to install the latest version. Might that be the cause of the problem?

Lachie
Participant
#0

Hi
I have just purchased the newspaper theme and tried to install it locally using MAMP. I follow this process from the dashboard –> themes –> add new –> upload theme –> Choose File –> Install Now. I am using the theme zip file but it won’t upload and instead, I get a message “Are you sure you want to do this?” Then this link “please try again” which doesn’t work either. This is a fresh WordPress install that I am using in MAMP and I can install themes like twenty fourteen from WordPress.Org by choosing that theme and clicking install. I can also install the newspaper theme on my live site (MySpace.net.nz) but want to be able to develop in my local environment which I have been able to do so with other themes before, although I am no expert.

I have just tried uploading a child theme which is only 13kb and was successful. Next, I tried to upload the parent theme, (not newspaper), which is 3809kb and got this message “The uploaded file exceeds the upload_max_filesize directive in php.ini.” so I presume the problem I have got is a lack of space in my local MAMP environment. I have 826GB of free disk space on my computer if that has anything to do with it. How do I solve this problem so that I can upload the newspaper theme?

Next problem. On my live site, I have activated Visual Composer which looks like it is available to use but I notice that when I click on visual composer from the dashboard menu I have this message. “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.” If I click on the link in this sentence I get taken to the product licence tab and a big blue button to activate visual composer. If I click on that I get taken to a ” No licence found” window with a big green button to purchase a licence. Do I have to purchase a licence as I thought the plugin came with the theme at no cost?

Would be grateful for some help on these to issues I have.

Lachie

Simion C.
tagDiv Staff

Hi,

1. Please provide a link to your website pointing to this row and details about what exactly you would like to change and how, so I may be able to give you a more accurate response.

2. For the menu I do not understand where you want to create it. For pages you can use any of the elements available in Visual composer to add to your page structure.
You could use the collapsible content panels element if I am guessing this corectly
https://www.screencast.com/t/lrQKfc3y5Mw
With a menu list using a custom or existing menu inside the section
https://www.screencast.com/t/vwaK4blbvr
Or you could use other Visual composer elements inside this Accordion
This is the result – https://www.screencast.com/t/urxkyPJeVrgUhttps://www.screencast.com/t/c9SHINL6MFzk
The element also provides different styling options so you have the possibility to customize this idea further

Thanks

Bogdan B.
tagDiv Staff

Unfortunately it is not we who must fix it. It is the visual composer plugin developers. Visual composer is not created by us. We simply have an agreement with the plugin author so we can provide the plugin free of charge and use our theme elements together with it. The post grid is not one of our elements but rather a plugin element. We did not create it and it is not up to us to make any fixes regarding the visual composer elements. In order to differentiate which element comes from the theme and which are plugin-specific elements you can check the element lists in the plugin. The theme elements are found under the blocks tab: https://www.screencast.com/t/XkPCkYyuSuig The other tabs are not theme specific and are not created by us.
I recommend using our own theme specific blocks and not visual composer elements. You cna use any block to show the posts not just the post grid.

Thank you!

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