Hi,

I suggest to create a new page and import one of the theme’s layouts like you can see in this tutorial – https://forum.tagdiv.com/homepage-how-to-build-and-set-it/ or create your own custom layout – https://forum.tagdiv.com/how-to-use-visual-composer/

Thanks!

Hi,

The theme doesn’t have an option to add a background image to the header, it is an option only for background color. If you want to add a background image you will need to use custom css – https://forum.tagdiv.com/topic/header-background/

Thanks!

Hi,

It is custom made(custom code) in a text block add on the page – http://www.w3schools.com/howto/howto_js_dropdown.asp – http://www.w3schools.com/css/css_dropdowns.asp

Thanks!

Hi,

You will need to re-add the custom modification after the update.

Thanks!

Hi,

I see what you mean and I have added your request/report on our list and my colleagues will try to find a solution.

Thanks!

Hi,

You have an ad there added by a plugin or custom implementation – http://screencast.com/t/ro41BJwz84

Thanks!

Hi,

Sorry for the delay but if you add more replies to your own topic ww will get later to you, as we answer from the most older topics in order.

Thanks for letting us know that you have managed to solve this!

Hi,

@danhalen You will get an answer on email as soon as possible, so please reply there and we will investigate this. Please note that we cannot recreate this on our side and we will investigate it on your site.

@Date360 I have approved the refund! And please note that we did not refused to help you. We have answered on email and provided some suggestion but you did not replied anymore.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look and provide an accurate answer. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

I suggest to follow the site optimization guide – https://forum.tagdiv.com/how-to-make-the-site-faster/ Also you can find more useful information into the Christopher’s topic – https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
Please note that the page size depends by the resources that you load on your page.
Thanks!

Hi,

@Edragon This is the current functionality for the review system. We will try to improve in future!
You can try to use a plugin if you don’t like the theme’s review (which by the way is present on our live demo and you should check it before – http://screencast.com/t/KJgHt0u6LMu3 ) but you may need custom modifications to implement it and work properly with the theme.

If you are unsatisfied by the theme, please ask for refund here – https://themeforest.net/refund_requests/new and we will agree with it. We don’t want to have unhappy customers!

Thanks!

Hi,

1. You are in the the folder and it is not the right place. You will find all the plugins in the theme package that you download from themeforest – http://screencast.com/t/5uYWOQ7y The documentation is fine.

2. The notification appears from the plugin, it specified in the update guide that you don’t need to register it and to not worry about the plugin’s warnings.
Please read also the official documentation – https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524337 The plugin comes bundled within the theme and it is licensed to the theme. IOf you want to buy it, you are free to do this. If not please wait the theme update and you will be able to update it.

Thanks!

Hi,

There is a guide to optimize your site, please follow it and also use a cache plugin – https://forum.tagdiv.com/how-to-make-the-site-faster/ – https://forum.tagdiv.com/cache-plugin-install-and-configure/

Please notice that the CSS working in cascade (Cascading Style Sheet) and the first time take the default code and then your custom css is loaded(also the theme pane settings are custom) and because of this will appear that delay in loading. Usually this delay is more visible when you use Speed Booster plugin which moves the resources to the footer, but fully optimizing your site, this should not be visible. And alternative would be to add your custom colors, fonts directly to your stylesheet file.

Thanks!

Hi Walther,

I have added it on our list and we will make some tests and we will come back with an answer.

Thanks!

Hi,

I saw your reply and that’s why I will provide you an answer, but please note that we answer from the most older topics in order during the support hours – http://screencast.com/t/xnUcrjfJ and we do all our best to respond to all queries within 24 hours. Please note that it is not a live chat.

You can find here and explanation and a solution for Speed Booster – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/

Thanks!

Replied via email!

Hi,

First please check the System Status section like Chris suggested above – http://screencast.com/t/4vBOkUvvXiW and increase those parameters(if it is necessarily) at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
Also please try to disable your plugins except Visual Composer and check how it goes. Most probably you have installed a plugin recently which cause these issues. Try to use less plugins.
Check also the pagespeed guide and optimize your site – https://forum.tagdiv.com/how-to-make-the-site-faster/
To improve your server response time you can try to reduce the number of queries (fewer plugins, fewer blocks on page, reduce the elements which use ajax requests/pagination like mega menus/load more/infinite load). To improve the loading speed look the MySQL query cache: http://dev.mysql.com/doc/refman/5.1/en/query-cache.html we also use it on our demo.

Thanks!

Hi,

Using Visual Composer column options and add in each column a text block – http://screencast.com/t/CAy5ftjQynB

Thanks!

Hi,

The same like for any demo, just check Theme Panel > Header – http://screencast.com/t/Z1WVA1pNaM – https://forum.tagdiv.com/logo-favicon/

Thanks!

Hi,

Please update also the Social Counter plugin to the version provided with the theme. You can find it in /plugins folder from the theme package that you download from themeforest – http://screencast.com/t/0r883t9N The update procedure is the same like for Visual Composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks!

Hi,

You can easily create your own layout, please check this topic – https://forum.tagdiv.com/topic/page-menu-unordered-list/

Thanks!

Hi,

I’m not aware about Wp Retina and it is not apart of the tested plugins so I cannot make any recommendations regarding it.

Thanks!

Hi,

The Mobile Theme is an optional plugin, which comes with it’s own template and it doesn’t recognize/render shortcodes. If you want the same content like on desktop I suggest to disable it.

Thanks!

Hi,

The theme doesn’t control the og: meta and you need to use a plugin like Yoast Seo – https://forum.tagdiv.com/facebook-share/

Thanks!

I’m glad you managed to solve this and thanks for letting us know!