Hello,

As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Hello,

Unfortunately, there is no option to delete thumbnails from mobile search.
For customization and other services, you can contact our custom work team here and they can help you more to achieve what you need: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello,

The posts from the block can be sorted using only these functions integrated into the Big Grid Flex => https://prnt.sc/10fzy5l
To hide the date on the block you need to set the option “Show date” from Layout on hide => https://prnt.sc/10fzzva

Thank you!

Hi,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Thank you!

Hello,

I am not sure I fully understand what you mean. Please provide more information, like screenshots.

Thank you!

Hi,

To change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
Also, if you set full width if it does not appear so, it may be a problem from a plugin that makes the site boxed, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Hope this helps you!

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.6 with the last theme version Newspaper 10.3.9.1 (if you have a theme version older, than NewsPaper 10.3.9 and you have the latest WP version 5.6, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

I just answered to you in this topic, please check: https://forum.tagdiv.com/topic/creating-mobile-version-of-the-homepage/

And let’s continue there.

Thank you!

Hello,

I think the problem is from a plugin conflict, please make a test only with the tagDiv plugins, clear cache and see if the problem persists with the mobile page.
Also, you can’t create a mobile page from the backend.

Thank you!

Hello,

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ;
Also, clean up your database, you can find more information about this in this article => https://www.wpbeginner.com/plugins/how-to-clean-up-your-wordpress-database-for-improved-performance/

Thank you!

Hello,

I checked your website and the mobile page works well. => https://prnt.sc/10fxvj1 -> https://prnt.sc/10fxvxh
Maybe the problem was from the cache.

Thank you!

Hi,

Unfortunately, we did not test that plugin, but the steps you took to set the shortcode are correct.
The only problem may be that this plugin does not work with our theme.

Thank you!

Hello,

Unfortunately, these must be added using another plugin or other methods.

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if it is still a problem, please send a link to your website to inspect the problem and some screenshots.

Thank you!

Hello,

If you use flex block you can select the image size and then from the theme panel, you can disable thumbnails that you do not use => https://prnt.sc/10fvvqi .
You can check this article about thumbs -> https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello,

Unfortunately from the images, I can’t figure out exactly what type of fonts you have on the page as well as font-size.

Thank you!

Hello,

If you do not know in which email you spoke about this problem, please send a new email at contact@tagdiv.com where you specify this problem.

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check to be sure you don’t have an object cache on the host.

Thank you!

Hello,

There is no option to hide that menu. Only Administrators and Editors have access to that menu.

Thank you!

Hello,

The quote is add in Gutenberg Editor, edit the post and you can add the quote => https://prnt.sc/10dp552

Hope this helps you!

Thank you!

Hello,

To change the hover color, you need to go to Theme Panel -> Theme Colors -> General theme colors and change the accent color => https://prnt.sc/10dozpa

Hope this helps you!

Thank you!

Hello @ebuka,

Make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

So if I understood correctly, do you want to have this type of menu on your mobile as well as the one on the desktop, or not?
I verify your menu on mobile, and now look like this => https://prnt.sc/10dog9a -> https://prnt.sc/10doh4t
However, if the changes do not take effect, there may be a cache issue.
Please make sure that you clear your cache because you may face a delay due to the cache being on.

Thank you!

Hi,

Normally, is recommended that you use auto ads to not use other iframes. That is why I said to disable the auto load from a single post template, also, when you embed feeds from Twitter you use Iframes, and auto ads don’t work correctly with ads Iframes.
Please make a test with a new post that doesn’t have embed feeds and is using a standard post template or a single post template without infinite loading.

Thank you!

Hello,

Without a link to your website, I can’t inspect that page to help you with this problem.

Thank you!