Hello,

This is a very strange situation. Do you have the same plugins and options for both websites?
I think that you have a plugin conflict there. Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

The option only hides the button and does not exclude the code for the button from the page source.
Also, please provide the link and what padding is there.

Thank you!

Hello,

This can be displayed on the tag using the element Tag Description -> https://i.imgur.com/BrRojRL.png the description needs to be set for each tag-> https://i.imgur.com/4oZtgzo.png -> https://yoast.com/taxonomy-seo-categories-tags/

Thank you!

Hello,

Please check these topics https://forum.tagdiv.com/topic/hyperlinks-appearance-in-text-with-title-and-posts/ -> https://forum.tagdiv.com/topic/hover-underline-url/

Thank you!

Hello,

Please set the margin-bottom of the ad box to 0 and check after.

Thank you!

Hi,

You must convert the header and footer -> https://www.screencast.com/t/HrjOBNayd to be able to edit with tagdiv Composer. Please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hi,

In the editor, please check if the Featured image is enabled in the post editor from Preferences -> Panels -> https://i.imgur.com/sugnYMJ.png -> https://forum.tagdiv.com/featured-image-or-video/
please check if is not at the bottom of the post. The same for categories. Please check if you don’t have a plugin conflict.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access and the license certificate?

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access and the ad code?

Thank you!

Hi,

Can you tell me where you have seen those errors and if you use the widget weather element?

Thank you!

Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.

Thank you!

Hi,

Did you add to exclude from the wp super cache plugin the cookies? Please clear the cache from both plugins.

Thank you!

Hi,

As I said, there are two modules; please scroll until you see the module 2 there -> https://imgur.com/kddOrEQ

Thank you!

Hello,

Please disable the tagDiv Standard pack plugin and check after.

Thank you!

Hello,

Please click on this https://i.imgur.com/vuif0eN.png and add the license like in this guide to activate https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ and check the console if the theme is not activated. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Please ensure you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/

Thank you!

Hello,

Please disable alos, the mobile theme plugin.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.

Thank you!

Hello,

You can import this section and delete what you don’t want https://cloud.tagdiv.com/#/single/page/Blocks/2650

Thank you!

Hi,

In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner -> https://forum.tagdiv.com/the-newsletter-plugin/ Please check if it is like this -> https://i.imgur.com/MaowNUz.png
If you want to use another newsletter, you can set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hello,

Please enable the tagdiv Cloud Library plugin and clear the cache.

Thank you!

Hello,

Please activate the tagdiv standard pack plugin. Also, if you want to disable it the tagdiv Standard pack plugin, then please replace the blocks 1 – 25 with flex blocks and big grid with big grid flex.

Thank you!

Hello,

I just checked on mobile and it works well https://we.tl/t-j2f4FxolLT

Thank you!

Hello,

This can be done only with custom work https://tagdiv.com/submit-a-request/

Thank you!

Hello,

For membership, you can use the element menu login -> https://forum.tagdiv.com/shortcodes/.
Please let me know what page you mean; you can have there the dashboard page.

Thank you!

Hello,

Can you please provide screenshots of what you want to achieve and where you added the image?

Thank you!

Hello,

You can create a mobile template, and in this way, you can change the place of the element for mobile https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

Thank you!