Hi,

Please check, if you have this option enabled https://prnt.sc/0QCS6BjK9J2z https://dashboard.stripe.com/settings/tax

Thank you!

Hello,

If you use a Single Post Template, then you can select the viewport for phone and change the height https://i.imgur.com/DKWDmRg.png

Thank you!

Hello,

We have long recommended using the cloud template and discontinuing the tagDiv Standard Pack plugin.

Thank you!

Hello,

Please try to update the theme manually and turn off the extra plugin during the update process.

Thank you!

Hi,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

Please let me know if you added the logo in theme panel-> header -> logo; if yes, please delete and check after

Thank you!

Hello,

This feature is not from our theme. You can access the cloud templates from here https://i.imgur.com/eLA0a8d.png

Thank you!

Hi,

I believe the issue may be with the mega menu structure. Please refer to this guide for assistance: https://forum.tagdiv.com/mega-menu/
If you have a parent category with subcategories https://i.imgur.com/ScOzLD5.png -> https://i.imgur.com/9F8KosV.png, please ensure that you only select the parent category for the mega menu.
Additionally, kindly provide some screenshots of your menu settings and the link to your website.

Thank you!

Hi,

Please use this code in the theme panel -> custom code -> custom js https://pastebin.com/81iQqr30
until it is resolved.

Thank you!

Hi,

Please use this code in the theme panel -> custom code -> custom js https://pastebin.com/81iQqr30
until it is resolved.

Thank you!

Hello,

The cloud templates are now in the cloud library.

Thank you!

Hi,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

Unfortunately, this can not be done. I can hide only a single template, not a category template.

Thank you!

Hello,

Yes, you do not need to have the Woocommerce plugin enabled for membership; this is only necessary if you want to create a shop.

Thank you!

What server do you use?

Hello,

You need to create a page with a block to show bookmark posts, and assign the page to your account if you to have them there. Please check this guide -> https://forum.tagdiv.com/bookmark-save-for-later/

Thank you!

Hi,

What server do you use? Please set the permalinks to plain and check after.

Thank you!

Hello,

You need to edit this file td-demo-eastcoast-check-pro/td-eastcoast-check-pro-demo.php and change from here the text https://imgur.com/1mb5fyg where are set services you need to change.

Thank you!

Hello,

Indeed, there seem to be some limitations in the domain. A workaround is to set the type of the field to text.

Thank you!

Hello,

You can delete the SVG code if you don’t want to use it.

Thank you!

Hello Loïc,

From what you are saying, I understand that you have solved the problem; I’m glad.

Have a great day!

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Please check this topic https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/

Thank you!

Hello,

Please delete the offset on the block -> https://i.imgur.com/Bpy83yO.png let the field empty.

Thank you!

Hello,

Please let me know if you have any errors and what browser you use.

Thank you!

Hello,

I recommend installing only design of the prebuilt website and after it will show your content https://forum.tagdiv.com/installing-demos/
– If you install with content, it will import demo posts, menus, logos, categories, the homepage, custom design where available, theme panel settings.
– If you install without content, it will import only the design and theme panel settings.

Thank you!