Hi,

I’m glad the problem is resolved.

Have a great day!

Hi,

I’m glad the problem is resolved.

Have a great day!

Hi,

Please let me know the results.

Have a great day!

Hello,

The problem is caused by the fact that you have a standard template for the category and not a cloud template. If you already have a category template, please set it globally to apply to all categories-> https://forum.tagdiv.com/cloud-library-category-templates/.

Thank you!

Hello,

I’m glad that you found the setting that interferes.

Have a great day!

Hi,

You can use this element to add the social icons https://i.imgur.com/sXNChvH.png

Thank you!

Hi,

If you want to create the sidebar in Appearance -> Widgets and set the sidebar on posts, using the element from tagDiv Composer, Widget sidebar https://i.imgur.com/e1FPdYU.png -> https://i.imgur.com/q20UCZf.png -> https://forum.tagdiv.com/sidebars-tutorial/

Thank you!

Hello,

You can edit the Single Post Template, select the block and use one from those filter options -> https://i.imgur.com/cgUwruv.png -> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello,

I can’t access the screenshots -> https://i.imgur.com/J8G3U6m.png If you have something like this https://i.imgur.com/2rZSi0I.png please check the following suggestions.
For “Error at zones: 6(models) : 1(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” please check this guide https://forum.tagdiv.com/tagdiv-composer-not-working/
If the problem is only on one specific page, then please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If the problem is still persisting, please get in touch with us via email at contact@tagdiv.com; please make sure that you have a full backup for your website and that you provide wp-admin and cPanel access and include the link of this topic to identify you.

Thank you!

Hi,

You can set the ads in Single Post Template from tagDiv Cloud Library and you can set top ad, 3 inline ads set after x paragraphs, and bottom ad; please check this article -> https://forum.tagdiv.com/article-ads/ and video https://www.youtube.com/watch?v=biTpVVlr8j8 This option is added for many years

Thank you!

Hello,

Please let me know what version you use the mobile theme or mobile page.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

Please ask the developer how works on your website to check the code, maybe you have added a custom code css too hide it.

Thank you!

Hello,

I suggest you build your own CPTs and taxonomies so you can edit them in the plugin.
This issue has been discussed already here: https://forum.tagdiv.com/topic/edit-slug-url-of-tdtax_app_category-to-something-custom/

Thank you!

Hello,

If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

I’m glad.

Have a great day!

Hello,

Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hello,

1.
In order to disable the option “Exit mobile version”, you need to disable this setting: https://i.imgur.com/LxpDtB2.png
The excerpt option is not added to work for mobile theme and amp, only mobile page and responsive version.
You can change the text for about us here -> https://i.imgur.com/qmC40ri.png and follow us here -> https://i.imgur.com/zHHi7Ck.png
2. Yes, is the same page without mobile theme and amp.
Yes, it is used mobile theme. We have 3 options:
Mobile – Displays content using the Mobile Theme on small screen devices (no AMP)
Mobile + Amp – Displays content using the Mobile Theme on both mobiles and AMP
AMP – Uses the responsive version of the theme on small screen devices and Mobile Theme only on AMP.
For forum is used bbpress but this is made custom.

Thank you!

Hi,

Please provide more details about what wasn’t as you expected.

You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.

Thank you!

Hello,

I’m glad that you managed to solve the issue.

Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 5:00 PM

Have a great day!

Hello,

Please delete the code from the header.php. The code must be added in the head tags, you can add the code in Theme Panel -> Analytics/Js Codes.

Thank you!

Hello,

Please provide the link to your website and some screenshots.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.

Thank you!

Hello,

You can remove the Single Post Author Box using Edit with tagDiv Composer with a right-click you can delete => https://i.imgur.com/BnhhxVh.png , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg the same for date.
this change will be applied to all posts that use that template and you can delete any element like this.
Also, you can hide the author using the option on the blocks, edit the page and select the block you want to edit and in the tab called “Layout” you can hide the author => https://www.screencast.com/t/fjrVaQm5IX

Thank you!

Hi,
Didsable also, the js and clear the cache.

Thank you!

Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!