Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner -> https://forum.tagdiv.com/the-newsletter-plugin/ Please check if it is like this -> https://i.imgur.com/MaowNUz.png
If you want to use another newsletter, you can set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hi,

What is the size of the original website? You need to upload it as in my screenshot.

Thank you!

Hi,

Do you have the same plugins installed and the same configuration for the server?

Thank you!

Hi,

You need to use the embed option https://i.imgur.com/0GLn1m4.png this is how it works https://i.imgur.com/y22HuGT.png

Thank you!

Hi,

Unfortunately, for the mobile theme/AMP plugin, the post cannot display the modified date.

Thank you!

Hi,

Do you have plugins installed like composer and cloud library?

Thank you!

Hello!

Disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb and check after.

Thank you!

Hi,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

We have done tests, and other customers also have not reported that they can’t activate the theme to the PHP version. If you have nginx, you need to set pretty links because sometimes this causes the issue https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/

Thank you!

Hi,

You can set the post ids in the block if you want https://prnt.sc/T8nYbP9csdZJ -> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hi,

Please provide some screenshots and clear the cache.

Thank you!

Hi,

I’m glad.

Have a great day!

Hi,

You can enable the post views from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/LAv90B5eZ (please make sure you have tagDiv Standard Pack activated for standard template)

Thank you!

Hi,

Please let me know what theme version you have.

Thank you!

Hi,

The tagdiv plugins are installed, like the cloud library, opt-in builder?
You can contact us via email at contact@tagdiv.com

Thank you!

Hello,

Please check this guide https://forum.tagdiv.com/topic/dequeue_style-td-theme-demo-style/

Thank you!

Hi,

If the settings are not saved, please check the console https://i.imgur.com/0ex2unk.png and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hello,

Usually, the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J

Thank you!

Hi,

You can enable the post views from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/LAv90B5eZ (please make sure you have tagDiv Standard Pack activated for standard template)

Thank you!

Hi,

You can use this plugin https://wordpress.org/plugins/wp-dark-mode/
You can add the link in the social icons element.

Thank you!

Hi,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

Unfortunately, you can try to use the suggestions from those topics.
There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Also, pagespeed is not covered by support -> https://forum.tagdiv.com/newspaper-theme-support/

If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray

To be able to optimize and to remove CLS and LCP please check these guide => https://developers.google.com/web/tools/lighthouse/ -> https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> https://web.dev/lighthouse-whats-new-6.0/ -> https://web.dev/lcp/ -> https://web.dev/cls/

Hi,

This is strange. Can you check the console when you try to activate the theme?

Thank you!

Hi,

I added the embed code in the shortcode element from Gutenberg, and for me works -> https://i.imgur.com/cWFauVf.png -> https://i.imgur.com/zqbFDnH.png
Maybe the problem is caused by the cache plugin https://i.imgur.com/aUa0OOJ.png. Does this plugin have the option to optimize the css/js?

Thank you!