Hello,

I’m glad that is resolved.

Thank you!

Hello,

You can use our option to create a contact form https://forum.tagdiv.com/create-form-contact-page/ or you can use a plugin -> https://forum.tagdiv.com/add-contact-form/ and set the code in column text, like in the demo.

Thank you!

Hello,

The email address is the same contact@tagdiv.com

Thank you!

Hello,

Please use this custom code CSS

.td-post-author-name:before{
content: "By: ";
}
Set the code in Theme Panel -> Custom code -> custom css.

Thank you!

Hello,

Please check if you don’t have a plugin conflict.
Also, please provide screenshots.

Thank you!

Hi,

Did you deactivate the tagDiv Opt-in Builder -> https://i.imgur.com/PLehaJP.png?

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please check this video https://app.screencast.com/NtBjy2njYE8XJ after you delete the elements, you can disable the plugin.
If see shortcodes after you disable the plugin, then means that there is a shortcode from plugin, so you need to activate it and delete the element.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hello,

Yes, you can do it using the modules builder and assign the module to the flex block builder.
You can import a blank template and design as you want.

Thank you!

Hello,

I checked and look like this https://i.imgur.com/KIce1bv.png , I saw that you didn’t convert the header; so you need to convert the header and footer -> https://www.screencast.com/t/HrjOBNayd please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY What cache plugin you use? You can check if the plugin has a separate cache for mobile, if the plugin has one, please enable it.
Also, I don’t fully understand what issue you have there; what is different?

Thank you!

Hi,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
-CDN access if you use
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

Those are cpts, not products.
Also, can you please provide more details about what issue you have with search?

Thank you!

Hello,

Unfortunately, this plugin is not tested with the theme.

Thank you!

Hello,

First make sure that you don’t use elements from tagDiv Opt-In Builder, like menu login, leads -> https://forum.tagdiv.com/shortcodes/, if you use then please delete them with right-click.
After you can simply disable the plugin.

Thank you!

Hello,

Please try those steps https://smashballoon.com/how-to-add-a-twitter-feed-to-wordpress-without-a-plugin/ -> https://i.imgur.com/TWvky2L.png

Thank you!

Hello,

Please try to import them via cloud templates -> https://i.imgur.com/4O74j10.png

Thank you!

Hello Tony,

A shortcode can be inserted by using the element called “Column text” or “Text with title”.
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello,

I recommend you use the option to create your own modules with tagdiv Composer https://forum.tagdiv.com/modules-builder-newspaper-theme/ , and after you can assign them in Flex Block Builder, or Flex Block Loop -> https://forum.tagdiv.com/flex-block-builder-flex-loop-builder/

Thank you!

Hello,

So, the issue is resolved, right?
Depends, there are various issues.

Thank you!

Hello,

Please provide more details, like the link to your website.Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

If you have made changes in the theme files, then when you update the theme the files are overwritten. Usually, the changes are saved in the child theme.
Also, please try not to reply multiple times in the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic/email date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello,

I think the Woocommerce product block is another plugin used for more options for Woocommerce, but the theme is tested only with Woocomerce, not with additional plugins.

Thank you!

Hello,

Indeed, there is some issue with Disqus, if you use a cloud template, for standard template works.
Also, you can try to use a column text/ text with title/raw HTML element to the page/post and then drop the Disqus Universal Code in the text section -> https://i.imgur.com/vVOaKfU.pn and there should be no more problems.

Thank you!

Hi,

I checked and we don’t receive from you an email related to this issue.
Indeed, is strange, can you please send the wp-admin and cPanel access?

Thank you!