Hello,

Please resent the email and let me know the subject of the email.

Thank you!

Hello,

Please set your code in Theme Panel -> Custom Code -> Custom CSS.
Also, ensure the code is strong to apply to the element.

Thank you!

Hello,

Usually, this problem can appear when you are using the WPBakery if you have this plugin enables then please disable it and try again. There may be a conflict between WPBakery and the tagDiv cloud library.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello,

So, do you have a version of the theme 8.0? if so, yes, problems may appear, because the version of the theme compatible with the PHP 8.0 was from version 12 greater.Please update the theme then.Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer.

Thank you!

Hi,

We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Usually, the color and image are set on the row, so please edit and select the row and go in the tab CSS https://i.imgur.com/UkgqKNM.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row/column and delete the background image.

Thank you!

Hello,

It seems you have the mobile theme + amp activated.
Please deactivate those plugins, tagdiv mobile theme and amp, clear all cache.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hello,

There are two options:
1. You can hide that block on mobile view; if you select the block, select viewport for mobile and go to the CSS tab and hide it.
2. You can change the order of columns on mobile and after the block, after the post content -> https://www.screencast.com/t/kbLa0WnN

Thank you!

Hello,

For the moment, no, you can’t upload a link.

Thank you!

Hello,

For the moment, no, you can’t upload a link.

Thank you!

Hi,

Please check the console of the browser when you hit the button save https://i.imgur.com/0ex2unk.png -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hello,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

Thank you!

Hello,

Please activate the tagdiv Standard Pack plugin and clear all the cache.

Thank you!

Hello,

You might have noticed the banners in our theme recently, so we wanted to take a moment to address them. Of course, we are aware of your worries regarding these banners. Nonetheless, we wanted to clarify that these banners’ purpose is to assist clients who might need the services advertised there.
The banners highlight essential information, such as new features or services, discounts, or special offers that might interest you and our clients. Several of our clients have sent us great comments after using these banners, and we hope you will also find them beneficial.
Please don’t hesitate to contact us with any queries or problems about these banners or any other theme element.

Thank you!

Hello,

For me works without any issues.
Can you check only with tagdiv plugins?

Thank you!

Hello,

I’m glad that it now works as it should.

Have a great day!

Hi,

Please try to use PHP version 8.0
Also, please check the error log file.

Thank you!

Hello,

The button for like doesn’t. You can try to add the code provided from this guide in the Theme Panel -> Analictycs/ Js Codes -> head https://www.hostinger.com/tutorials/wordpress/how-to-add-facebook-like-button-to-wordpress
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/

Thank you!

Hello,

Is this not a block header with the filter by categories?
You can’t change the limit.

Thank you!

Hi,

I answered here -> https://forum.tagdiv.com/topic/logo-is-not-changing-3/#post-469198

@topkonpa Please provide some screenshots.

Thank you!

Hello,

If you want to use the same design for the pages, then, please save the row -> https://i.imgur.com/NX0Gn2D.png, and after you can add it to other pages https://i.imgur.com/YtzsSDr.png

Thank you!

Hello,

This element is available in the Single Post Template it is the same procedure as if you were using a plugin; you must have several headings in the post -> https://www.screencast.com/t/qrHFBXUKmj

Thank you!

Hello,

Please downgrade the wordpress https://wordpress.org/plugins/wp-downgrade/ and update it to the latest version. This file is not from the theme; wp-blog-header.php is from WordPress.

Thank you!

Hello,

When you edit, you can find the quote style here https://i.imgur.com/ExdwoO9.png

Thank you!

Hello,

Your website has malware, please check this topic https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/ and try to clear your files.

Thank you!