Hello,

For those results, https://i.imgur.com/bIu3464.png, you can change the font, as I said above.
And for this https://i.imgur.com/ljCgZvb.png, you need to edit the search template from Cloud Templates -> https://i.imgur.com/zI1MUQM.png

Thank you!

Hi,

Please do a test using only tagdiv plugins, and check after.

Thank you!

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

Please let us know if you have other questions.

Have a great day!

Hello,

@scott.dutton I can’t see your screenshot -> https://i.imgur.com/o8S49KX.png also, the website.

@thatdev Please try to use another image size for blocks -> https://i.imgur.com/mGERxc9.png seems not all image uploads have the thumb generated.

Thank you!

Hello,

Please delete the tagdiv Composer plugin, install and activate it from newspaper -> Plugins -> https://i.imgur.com/gHZuNQm.png

Thank you!

Hello,

Please let me know if you edit the checkout page with tagDiv Composer and select the viewport for phone, and check if the header is changing.
Also, did you add some custom code css for cart?

Thank you!

Hi,

Please activate the tagdiv plugins and follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/
Also, please make sure there is no plugin conflict.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

In the editor, please check if the Featured image is enabled in the post editor from Preferences -> Panels -> https://i.imgur.com/sugnYMJ.png -> https://forum.tagdiv.com/featured-image-or-video/
please check if is not at the bottom of the post

Thank you!

Hello,

@nosisnews Please let me know if you have tried the steps provided by @jmbenech

Thank you!

Hello,

Please check this guide https://wpadvancedads.com/caching-and-ads/ and topic https://wordpress.org/support/topic/conflict-with-wp-super-cache-21/

Thank you!

Hello,

If you are using the Gutenberg editor, then there will be no sidebar in the editor, this will look like this -> https://i.imgur.com/F6PUBhU.png
If you are using some classic editor plugin, then the sidebar can be removed only from the files, for this, you need to go in -> wp-content/themes/Newspaper/editor-style.css and comment these lines of CSS -> https://imgur.com/EpWJhGZ

Hope this will help you!

Thank you!

Hello,

So, you solve it?
I’m glad!

Have a great day!

Hi,

Yes, you can use the theme on two domains (staging or live). Please be aware that you can only change the key after one month.
We’ve introduced the Manage License System, which can be seen in the latest update of the theme 11.4.3 in Newspaper -> My license. You can assign or unassign a domain from there.

Thank you!

Hi,

Please do a full backup for the website and please get in touch with us via email at contact@tagdiv.com and please provide wp-admin and cPanel access and also include this topic so we can identify you. We’ll check it as soon as possible.
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

Hello,

It seems you have a mobile theme plugin and this is displayed on the desktop -> https://i.imgur.com/QeZYJuW.png
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please edit the Single Post template, and check if there is added the element Single Featured Image.

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hi,

Please try to use this one f6ba83856ad33394048c30b4887f42f5

Thank you!

Hello @Romi,

Please folow the solution provided by @kalacosolutions; thank you for the details.

Thank you!

Hi,

Please edit the cloud template with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.

Thank you!

Hello,

Hello,

We have ReCaptcha v3 implemented for login and comments.
“reCAPTCHA v3 returns a score for each request without user friction. The score is based on interactions with your site and enables you to take appropriate action for your site.” -> https://developers.google.com/recaptcha/docs/v3
You can set the score in Theme Panel -> Social/API -> https://i.imgur.com/kUwnw6m.png

Thank you!

Hello,

I’m glad that you managed it.
You can find more documentation here -> https://forum.tagdiv.com/newspaper-theme-documentation/, and you can ask us here on the forum or by email. We will try to help you

Thank you!

Hi,

Our theme does not have any poll, sorry;
You can use a plugin like
→ https://wordpress.org/plugins/wti-like-post/
→ https://wordpress.org/plugins/posts-like-dislike/

Thank you!

Hi,

Please check if this option is enabled “Drop menu items in More”, if yes please disable it from Header Main Menu-> General -> Drop menu items in More => https://www.screencast.com/t/atQU3lVxD and check the results.

Hope this helps you!

Thank you!

Hello,

No, it is not down.
I think an object cache causes the problem -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/. Please check the guide and delete the file and try after to activate the theme.

Thank you!