Hi,

Only the administrator and editor can make changes with tagDiv Composer and can save it.
You can use a revision of the template https://i.imgur.com/ndMZJ3M.png

Thank you!

Hello,

1. You can set the catgeories ids here -> https://i.imgur.com/I2SLA90.png
2. You can enable the history of settings from Manager-> Settings -> https://i.imgur.com/PB0rRtK.png
3.Yes, you can use the theme on two domains (staging and live). Please be aware that you can only change the key after one month.
We’ve introduced the Manage License System, which can be seen in the latest update of the theme 11.4.3 in Newspaper -> My license. You can assign or unassign a domain from there.

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please use the last version of WordPress 6.1.1 with the last theme version Newspaper 12.2 (if you have a theme version older, then tagDiv Composer does not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hi,

Please go to the theme panel -> block settings https://i.imgur.com/7kgGhmk.png and hide the author name; if you don’t have set something an individual on the block should hide the author.

Thank you!

Hi,

Yes, I can take a look at it; for this please contact us via email at contact@tagdiv.com and please provide wp-admin access and the link to this topic to identify you.

Thank you!

Hello,

If you using the Flex Block or Big Grid Flex in the layout is the option “Show date” and you can choose to hide => https://www.screencast.com/t/6UPXQbiTO2

You can remove the Single Post Date from the template, select with tagDiv Composer and with a right-click you can delete => https://i.imgur.com/GNzcGmJ.jpg , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg this change will be apply to all posts that use that template.

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login .

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hi,

For Flex Blocks, you can set the limit posts here https://i.imgur.com/WDykQsF.png

Thank you!

Hello,

You can try to use column text.

Thank you!

Hi,

Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.

Thank you!

Hi,

I replied via email; please check it.

Thank you!

Hello,

I think the Facebook Pixel code needs to be between head tags, tehn you can add in Theme Panel -> Analytics/Js Codes -> https://i.imgur.com/luY5yis.png

Thank you!

Hello,

I did a test and my work well https://i.imgur.com/r8tL3nn.png Do you use a plugin to optimize the css and js? If yes, please disable those options, and clear the cache.

Thank you!

Hello,

I checked and now is displays the cryptocurrency https://i.imgur.com/z13c3H5.png

Thank you!

Hello,

If the featured image is blurry, then, please upload it full size https://www.screencast.com/t/Oxue274e

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Our team will take a look and help you ASAP!

Thank you!

Hello,

I did a test and for me works without any problem the business account https://i.imgur.com/G6lr2Dq.jpg
Please purge the cache, reconnect the account.

Thank you!

Hi,

So, the settings that you made with tagdiv Composer are note saved, right?
Please check the console of the browser when you hit the button save https://i.imgur.com/0ex2unk.png -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hello,

No, for me works well -> https://i.imgur.com/VK5Keuw.png
Please let me know if for your the problem is resolved.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Our team will take a look and help you ASAP!

Thank you!

Hi Ofentse,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Our team will take a look and help you ASAP!

Thank you!

Hello,

Please edit with tagdiv Composer, scroll until to the footer, select the row and in the tab css, you can change the background color https://i.imgur.com/QZfQsHR.png

Thank you!