Anamaria Hello,
Please activate the tagdiv Standard Pack plugin and clear all the cache.
Thank you!
Anamaria Hello,
I saw that you have the mobile theme +amp, so those are two options: use the amp only on the posts, without pages, or disable the amp only on that page; for this, you need to disable the mobile theme plugin, go to that page and use the amp option to disable it from the page after that enable the mobile theme plugin after doing this the mobile theme and amp versions will be disabled on that page.
Thank you!
Anamaria Hello,
Unfortunately, I do not exactly understand what you mean and what’s your request. Please provide more details about your encountered problem, you can include screenshots.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Also, for the moment, the only language that we can provide support with is English.
Thank you!
Anamaria Hello,
This is a guide on how to install the theme https://forum.tagdiv.com/install-via-wordpress/ and install a prebuilt website https://forum.tagdiv.com/installing-demos/
The tagdiv Cloud Library is a plugin https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
Thank you!
Anamaria Hello,
Please check this topic https://wordpress.org/support/topic/how-to-prevent-archive-pages-from-getting-indexed-in-google/. You can achieve that from your SEO plugin.
Thank you!
Anamaria Hello,
No, you don’t have to set the link on the button there is a space -> https://i.imgur.com/bjccCYA.png so please edit with tagdiv Composer, and set the link on the button.
Thank you!
Anamaria Hello,
You can try to use the column sticky and set it to sticky in the sidebar -> https://i.imgur.com/QHIjCJf.png
Thank you!
Anamaria Hello,
Maybe your plugin conflicts with the theme plugins.
Also, please check if you have the requirement related to the upload file set like in the guide -> https://forum.tagdiv.com/requirements-for-newspaper/ -> upload_max_filesize – To upload large files, like plugins zip files, you have to increase this value also.
Thank you!
Anamaria Hello,
@theheritagelab,
I’m glad that you find a solution.
@actualidadjoven,
I answered you on this topic https://forum.tagdiv.com/topic/cannot-edit-in-tagdiv-composer/#post-460875.
Thank you!
Anamaria Hello Sam,
If your code needs to be added in the head, go into Theme Panel -> Analytics/Js Codes in the head section and add the code -> https://i.imgur.com/1WHT377.png.
Also, you can search here after Raw HTML https://i.imgur.com/NjcOHXE.png if you don’t see it, then you have a plugin conflict, so you need to check which plugin caused the problem; you can do a test only with tagdiv plugins.
Thank you!
Anamaria Hello,
Please check if you have the tagdiv Standard Pack plugin activated, if not, please activate it and clear the cache.
Thank you!
Anamaria Hello @HamzaSolutions,
Please set the wp-memory and the requirements like our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also, make sure that you are using SSL and you have a good bandwidth; the one from our server is 1GB/s, and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Also, you can check the console if you receive a message error.
Thank you!
Anamaria Hello,
Please make sure the links contains the https://www.
The social icons from the mobile menu are coming from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png remove/edit them after your needs.
Thank you!
Anamaria Hello,
Are the settings saved? I think the settings are not saved which is why the cloud is not applied. Please check the console of the browser when you hit the button save https://i.imgur.com/0ex2unk.png -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/
Thank you!
Anamaria Hello,
You can exclude a category like this: https://prnt.sc/tV2kIiMQemfX -> https://i.imgur.com/PHnwRab.jpg
Thank you!
Anamaria Hi,
You can add the code provided by Mailchimp, Mailer Lite or FeedBurner https://mailchimp.com/help/where-to-edit-template-code/#:~:text=Access%20the%20template%20HTML%20code,-To%20edit%20your&text=Browse%20the%20template%20list%20or,directly%20in%20the%20template’s%20HTML.
Thank you!
Anamaria Hello,
Please disable the mobile theme if you have created a mobile page.
Thank you!
Anamaria Hello,
The PHP version 8.1 is not tested with the theme. You can try to use 8.0.
This is a guide on how to install the theme https://forum.tagdiv.com/install-via-wordpress/ and install a prebuilt website https://forum.tagdiv.com/installing-demos/
Thank you!
Anamaria Hi Hasaan,
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
Thank you!
Anamaria Hi,
We can investigate this issue.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic to identify you
Thank you!
Anamaria Anamaria Hello,
1. Please check if you don’t have a plugin conflict. Usually, a plugin conflict causes this problem when you cannot delete a row.
2. You cannot delete an inner column or column; you can delete only rows.
3. It Seems you have some extension on the browser; please use another browser.
4. You need to do changes there https://i.imgur.com/v3gt3dy.png -> https://i.imgur.com/v3gt3dy.png
5. Select the element, and you have those settings -> https://i.imgur.com/l3PY3Ya.png open edit content and set the code there.
Thank you!
Anamaria Anamaria Hello,
1. You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
2. Please provide some screenshots. You can add some padding and margin -> https://i.imgur.com/g237VT3.png
3. You can delete the text from the locker https://i.imgur.com/xFAjKbQ.png and after is hidden.
4. If you want to use the newsletter please check this article https://forum.tagdiv.com/the-newsletter-plugin/
In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner.
If you want to use another newsletter you can try to set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.
Thank you!
Anamaria Hello,
Please let me know if you added the link on the button to the shop section because there is not set link.
Thank you!
