Hello,

So, the problem is solved.
I’m glad.

Have a nice day!

Hi,

Please make sure you have enabled the mobile cache if the plugin has this option -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

The element title has the same styles like flex block -> https://i.imgur.com/ZdmYgIg.png

Thank you!

Hello @Aarti Shah,

Have you done a test only with tagdiv plugins and tried to edit the page? Maybe you added a block on the page which can be caused the error -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hello,

Please check if you have an offset on the block, please let it empty.
Also, you can use the unique article option, follow this guide: https://forum.tagdiv.com/unique-articles/
This option automatically removes duplicate posts from the page.
Also, you can apply different filters on the Blocks. https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello,

You can change the icon here -> https://i.imgur.com/e0i0Lwf.png

Thank you!

Hello,

With tagDiv Composer, you can add the element Single Post Modified Date in Single Post Template and
you can change the additional text in “Last updated on” => https://www.screencast.com/t/EvfUQMfzkd, and the Single Post Modified Date will show you the last time you edited that post => https://www.screencast.com/t/j74uz43paZj
Also, the theme has the element Single Post Date, to add it in the Single Post Template https://forum.tagdiv.com/single-post-shortcodes/

Thank you!

Hello,

I checked, and you don’t have the Single Post View in the template as I said above; this need to be added -> https://i.imgur.com/PaNR3U3.png, so please enable it because you use a standard template from the theme panel, you need to go here https://i.imgur.com/W7blxQv.png

Thank you!

A workaround there could be to use a Post ID filter from the tab Filter from the element’s settings and the articles will be always the same there.
Documentation here: a href=”https://forum.tagdiv.com/flex-block-settings-guide/” -> https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hello,

The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ https://forum.tagdiv.com/the-mobile-theme/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
Please note that if a page is made by Composer, then the content won’t be displayed on Mobile theme version. Check the case here: https://forum.tagdiv.com/topic/amp-pages-not-shown/
If you use the Mobile theme plugin, then you can not edit the pages with tagDiv Composer.
There are no settings to customize the pages.
You have only some settings for this layout, which you can find in the Theme Panel -> Mobile Theme
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hi,

You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.

Thank you!

Hello,

I’m glad you solved it.

Have a nice day!

Hello,

We can try to help you update to the latest version of the theme, but please make a full backup of all files and the database.
Please contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic to identify you
Also, during the update, know that we will disable the other non-tagDiv plugins.

Thank you!

Hello,

Unfortunately, you can’t remove the horizontal scroll for Big grid flex on mobile.

Thank you!

Hello,

Please check this article https://forum.tagdiv.com/featured-image-or-video/, the featured image is generated after you add the link for featured video.
If you like, we can take a look and let’s try to help you.

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

In order to translate Leave a reply go to Theme panel – Translations and you can change it as you can see here: https://www.screencast.com/t/JaPaXrlNYEYW

Thank you!

Hello,

Yes, it is good the hPanel.
Also, yes, admin URL means WordPress login credentials.

Thank you!

Hello,

I’m glad!

Have a wonderful day!

Hello,

You need to let the offset empty without a number or space.
Also, please let me know if you use jetpack plugin, if yes, please check this guide -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

So, you use the Big Grid Flex, so this one is not set to display the posts because that’s how it was built, so if you want to keep what I can advise you is to set a posts loop block and set an offset of 7 on it, after which the posts will be displayed.

Thank you!

Hello,

I’m glad the problem was solved.
Maybe the new options in the updated plugin interfere with the theme.

Have a nice day!

Hello,

This is strange because I saw you have a thumbnail for posts with a video -> https://i.imgur.com/XyHlXEK.png.
Please go and edit a video where the thumbnail is not displayed and check if you have the featured image generated; also, please update the post and see the results.

Thank you!

Hello,

Our theme doesn’t control ads; only if those are the images set in the element Ad Box or a code.
The auto ads are displayed where they fit correctly and do not consider where they are set https://support.google.com/adsense/answer/9261805?hl=en

Thank you!

Hello,

Have you tried to see that this issue is not caused by a plugin conflict?
Also, please provide the link to your website.
Please do a test using the theme plugins, clear all cache, and see if the problem persists.

Thank you!

Hello,

Please go and edit the category template, select the posts loop element, go into the tab General, and change the pagination. Make sure the settings are saved.
Also, purge the cache.

Thank you!