Hello,

Did you add Single Post Views in the Single Post Template from the beginning, since the post was created?
The theme will count using the theme counter and analytics counts using its own counter. There is no simple way to make them both work using the same parameters. The real and unique value for your visitors is given by Google Analytics. Our post view counter will count any post-visualization, even if the post is visited twice by the same person and that’s why appear that difference.

Thank you!

Hello,

1. Please check this thread and follow all the steps from here: https://forum.tagdiv.com/topic/http-error-500-internal-server-error-2/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and let me know the results!
2. You can stretch the row as you want -> https://i.imgur.com/LxwWUpV.png
3. If you don’t set a featured image on the post, then the theme will load a placeholder image, the placeholder image can be set in Theme Panel -> Block Settings -> Thumbs on Modules/Blocks => https://i.imgur.com/iISRuoX.png

Thank you!

Hello,

I just did a test on my end, and for me, this style for registering looks fine https://i.imgur.com/KNV4QEu.jpg
Can you provide the link to your website?

Thank you!

Hello,

So, when you add the featured image in the post, you can select the image size
Also, inside the post, if you have Single Post Featured Image will take the image in original sizes.
Another solution could be to use the element called “Single post BG featured image” and in this case, the element has a setting for the image height and width.
Also, please provide the link to your post where the image is blurred.

Thank you!

Hello,

Please try to add the code in the custom code section on the ad box element -> https://i.imgur.com/cc1VOBI.png and see if the ad is showing.
Also, make sure the ad is approved.

Thank you!

Hello,

Please provide the link to your website.

Thank you!

Hello,

Please try to set a text after icon and check how the icons are aligned.

Thank you!

Hi,

I’m glad you found a solution and solve it.

Have a great weekend!

Hi,

Please make sure you have set the page on A Static page, and assign a homepage (you need to have a homepage/page that you have created before) from Settings -> Reading => https://i.imgur.com/mwjp18K.png

Thank you!

Hello!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hi,

We also used this plugin -> Ewww-image-optimizer to optimize the images, and they were also displayed on blocks.
Also, I will investigate some more settings and I will let you know the result.

Thank you!

Hello,

In your video is loaded the responsive version, not the mobile theme version.
Also, as you can see here you have set background color and the image is behind the color -> https://i.imgur.com/Slah2Mj.png -> https://i.imgur.com/JlPrpql.png please change the opacity.

Thank you!

Hi @brenbrinkman,

One of my colleagues replied to you by email.

Thank you!

Hi,

So, I understand that you would solve the problem with a set fixed on top of the header?
I’m glad you found a solution.

Have a lovely day!

Hello,

Maybe those icons are set in the menu, please provide some screenshots.

Thank you!

Hello,

For that error, please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please contact your host provider, let them know about this issue and maybe your hosting provider can provide some advice as well.
We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation know that we will disable the other non-tagDiv plugins.
Also, please make a full backup to all files and databases and include the link to this topic to identify you.

Thank you!

Hello @gwk,

Please check this topic with the same problem https://forum.tagdiv.com/topic/changes-on-theme-panel-not-saved/

Thank you!

Hello,

Please provide the link to our website, to inspect it.
Also, please provide screenshots of how it looks in composer.

Thank you!

Hello,

You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Composer and tagDiv Cloud Library from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hello,

The social counter has these options to style it -> https://i.imgur.com/xNWJqUX.jpg -> https://forum.tagdiv.com/social-counter-styles-on-newspaper/
Also, now seems the social counter is showing correct the counter https://i.imgur.com/7fEvv4k.png

Thank you!

Hello,

Unfortunately, our theme doesn’t have this option to save the post.

Thank you for your understanding!

Hello,

On the homepage, you can set the embedded code in column text or text with title in wp-editor in the text section -> https://i.imgur.com/vVOaKfU.png and inside the post, change it on Code editor => https://www.screencast.com/t/Jf1jrKOLO and insert the embed code from Facebook -> https://i.imgur.com/Ahqb04D.png -> https://bippermedia.com/embed-facebook-post-wordpress-post-video/
Also, please provide some screenshots or a video.

Thank you!

Hello,

Unfortunately, tagDiv Opt-in builder does not currently work with Mailchimp.
So, if you want to use the newsletter please check this article https://forum.tagdiv.com/the-newsletter-plugin/
In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner.
If you want to use another newsletter you can try to set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hello,

I just checked your website and now the mega menu looks fine -> https://i.imgur.com/U5zBmyW.jpg

Thank you!