Hello,

Did you update the theme? Did you install a new plugin? What version of the theme do you have?

Thank you!

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J

Thank you!

Hello,

Please let me know how you set the code for the button.
I saw you set the button inside the search form.

Thank you!

Hi,

Please delete the header where the icons are not displayed and add it again -> https://i.imgur.com/qdTYopo.jpg
This can be done with: using the right click on the row icon http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.

Thank you!

Hello,

Our theme uses WordPress options for comments=>https://www.screencast.com/t/mIwabTmfWo.
Unfortunately, our theme doesn’t have the option to hide the comments section with a button.

Thank you!

Hi,

The Envato license specifies that each license can be used on a single end product
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/faq
If you use it on subdomains that are a part of your product, you could use the same key, but for different domains/sites, then you will need to buy another license from ThemeForest.

Thank you!

Hello @vegan2go,

Please try to delete the header and add it again.

@deepak8151,
Please check if you have activated the mobile theme plugin, if yes, please disable it.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Hope this helps you!

Thank you!

Hello,

Please provide a link to your website where you have set the video.

Thank you!

Hello,

So this is the code to change the font-size, color, background -> https://i.imgur.com/QFv4QzO.png
.td-module-meta-info .td-editor-date .td-post-extra-category
{
font-size: 20px!important;
font-family: Ariel!important;
background-color: red;
color: #a2e3b4;
}

This code needs to be set in Theme Panel -> Custom Code -> Custom CSS.

Thank you!

Hello Zdenko,

I’ve checked your website and it seems that you use Mobile theme plugin. Please deactivate it, clear all cache and check after the mobile version.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Hope this helps you!

Thank you!

Hello Mark,

One of my colleagues will take a look at this problem and let you know what can be done.

Have a nice day!

Hello,

Please try the new interface to import the templates -> https://i.imgur.com/8skbDeo.png or from the frontend -> https://i.imgur.com/yj0KanR.png and see if the problem persists.

Thank you!

Hi,

I’m glad I was able to help you.

Have a lovely day!

Hello,

Block 11 is an older block, please use Flex Block or Big Grid Flex Block which gives you more adjustment and flexibility options than blocks from tagDiv Standard Pack.
Also, if you want to use Block 11, then you can change the color from here -> https://i.imgur.com/AOiPGTV.png

Thank you!

Hello,

I’m glad!

Have a nice day!

Hello,

Please try to set another padding for mobile/Portrait.

Thank you!

Hi,

Please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please check this topic and follow the steps https://forum.tagdiv.com/topic/cloud-template-for-author-profile-creates-an-error-page/

Thank you!

Hello,

You can disable the infinite loading, please check this article https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hello,

You can try to set padding on the date and see after the elements are alignment https://i.imgur.com/ghA09Tn.png

Thank you!

Hi Mark,

We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Unfortunately, I don’t understand the explanations from your friend.

Thank you!

Hello,

You can set the image height, so please set it for mobile.
Edit with tagDiv Composer, select the viewport for the phone, select the Single Post Bg Featured Image and set the image height and Image V alignment -> https://i.imgur.com/KCYjyhm.png

Thank you!

Hello,

Our theme has the options for ajax-pagination if you use Woo Product Block, and the products are added using the WooCommmerce plugin -> https://i.imgur.com/1j20UlX.png
This is the only theme option that can be used for products.

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If the problem persists, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

I saw you use Single Post Template from tagDiv Cloud Library, so please set the fonts using tagdiv Composer -> https://i.imgur.com/F74Yy9H.png like in this video -> https://www.youtube.com/watch?v=jQvA64uTLkI
Also, if you use more Single Post Templates, you need to do changes for each template or you can copy the style.

Thank you!