Hello,

Please provide more details about what layouts you want to delete. If this is a cloud template you can delete it from Cloud Templates -> https://i.imgur.com/6UwvT5c.png
Also, please check if the problem is not from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello,

Our developers have done some tests and fixed ones, I don’t know exactly the date and time, but we will try our best to deliver the next update in a short time.
Also, please let us know what problems you encountered after the WordPress update and please make sure that the problem is not with a plugin you are using.
For example for me, using only tagDiv plugins works well and I can create a new post -> https://i.imgur.com/bmd0arx.png

Thank you!

Hello,

Did you use a plugin for a lazy load? Please try to disable the plugin or the settings from a plugin that has this option, clear all cache and see the results.

Thank you!

Hello,

Did you add the element Mobile horizontal menu -> https://i.imgur.com/v8CrXpT.png in the top bar for header and set the menu?
I think you referring to the mega menu with categories and subcategories and page menu.
A mega menu with categories this can be with categories and subcategories like in this article https://forum.tagdiv.com/mega-menu/ for page menu please check this https://forum.tagdiv.com/page-menu/
Yes, you can edit the page with the tagDiv Composer and modify or delete the top bar: https://www.screencast.com/t/JombsN0wAIp

Thank you!

Hello,

I made a test and for me works well the filter -> https://i.imgur.com/WKuJqBX.jpg -> https://i.imgur.com/45A9tBX.png
please try to do the test only with tagDiv plugins and try to filer the block.

Thank you!

Hi,

Did you delete the code? I verified and seems you don’t have set an article top ad -> https://i.imgur.com/WowbJVa.jpg, if you delete it please add it.
If the code is added, then we can take a look to investigate and find out what the problem might be, but we need to have access to your website.
So, if you agree you can contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access.
Also, please make a full backup and include the link to this topic in the email.

Thank you!

Hello,

You can use the code to hide the post views and try after to set the filter.

Thank you!

Hello,

If you install a Pro Prebuilt Website the changes from the Theme Panel for fonts will not apply, to change the font on block/post you can edit with tagDiv Composer -> https://prnt.sc/10grx77 , select the block/post and in Style, you can change the font => https://www.screencast.com/t/sUE7ug4UIAR5 also, after you can copy the style and paste it -> https://i.imgur.com/WCHxXlr.png
This is a video about how to change the fonts => https://www.youtube.com/watch?v=jQvA64uTLkI
Hope this helps you!

Thank you!

Hello Barbara,

Please check if you have the checkbox to show the parent category, also you can add a child category if you want -> https://i.imgur.com/GsylJ3Q.png

Thank you!

Hello,

This is a strange situation because I made a test, and for me works well https://i.imgur.com/yeZYeK8.jpg
Also, we can take a look to see what happened there exactly.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hi @novagreen,

Please check the above link to the topic where I said from which this problem could arise and try those solutions.

Let me know the results!

Thank you!

Hello,

Maybe I didn’t understand well, what do you want to achieve, I’m sorry.
I think you referring to the featured image, right?
You can set the caption for the featured image -> https://i.imgur.com/vPDidPh.jpg but if you use Single Post Bg Featured Image you can’t show the caption -> https://forum.tagdiv.com/topic/showing-caption-beneath-featured-image/

Thank you!

Hi,

Our developers have done some testing, but the fixes for the theme’s compatibility with the latest version of WordPress will be introduced in the next update. But there is a possibility that some problems were not found.

If you want you can, you can do a test and possibly tell us what problems you found.

Thank you!

Hello,

Please check if you have the tagDiv Standard Pack plugin installed and activated, if not, please activate it, clear the cache and see if the error persists.

Thank you!

Hello,

In order to avoid misunderstandings, then please provide more information about what you need to change, like screenshots.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin and see the results, and assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.

Hope this helps you!

Thank you!

Hello,

In order to help you efficiently, please provide more information about the issue or what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Please try to update the plugin manually -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ via FTP/ cPanel.

Hope this helps you!

Thank you!

Hello @terahlynn,

I’m sorry to hear that, but can you give me more details on what problems you encountered when trying to install a prebuilt website?
Also, for the logo please let me know if you have installed the mobile theme plugin, if yes, then you need to add the logo in Theme Panel -> Mobile Theme -> Header https://i.imgur.com/xLy7CWY.png
Also, if you use a responsive or mobile page, please check those articles
-> https://forum.tagdiv.com/add-logo-newspaper/
-> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Also, please us know what plugins you have installed.
Also, please provide some screenshots/video and the link to your website.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello,

That tutorial is old, but we have new ones, for example, this one where a demo is made from scratch -> https://www.youtube.com/watch?v=SoGQ0d5kIBg
The new pre-built websites use cloud templates from tagDiv Cloud Library and can be edited with tagDiv Composer.
So, to edit the header, please check this documentation
-> https://forum.tagdiv.com/add-logo-newspaper/
-> https://forum.tagdiv.com/header-manager/
-> https://tagdiv.com/how-to-use-the-header-builder-and-tagdiv-cloud-header-templates/
-> https://tagdiv.com/how-to-use-footer-builder-and-tagdiv-cloud-footer-templates/
Please check the documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hi,

yes, you can add an image using SVG code, but your SVG code I don’t think is correct, try to generate it again-> https://i.imgur.com/jDskjqW.png

Thank you!

Hello,

Usually, you can use the same category template for all categories.
So, you can use the posts loop element => https://forum.tagdiv.com/posts-loop/ or you can use Flex Block 1 and set the filter to “Category -Current category” => https://i.imgur.com/7P99qx0.png.

Hope this helps you!

Thank you!

Hello,

Please let me know where you add the logo, in Theme Panel or you made the changes with tagDiv Composer.
Also, please check the SVG section and delete the code for the logo, after purge all the cache.

Thank you!

Hello,

If you use auto ads, the code needs to be set only once per page. What I can recommend is to try using some standard ads => https://support.google.com/adsense/answer/9190028?hl=en&ref_topic=28893 and only one auto ad => https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wordpress-site/
The auto ads code must be placed in analytics. Please remove it from the article top ad and put it here: https://prnt.sc/10ipdlw

Thank you!

Hello,

Please try to use another template and see if the problem persists.
Also, please check this topic https://developers.facebook.com/docs/sharing/webmasters/images/

Thank you!