Hi Karin,

So, your client uses the mobile theme plugin, but the mobile theme is disabled on the homepage, right?
Also, she created a mobile menu for the posts and pages where the mobile theme is enabled and she set the menu in Theme Panel -> Mobile Theme -> Header -> https://i.imgur.com/8dAeJRZ.png, so you can set the other menu for the homepage in Theme Panel -> Header -> Main Menu -> https://i.imgur.com/onc8Lik.png if she uses a standard template for header from Theme Panel or you can set it with tagDiv Composer on the viewport for phone -> https://i.imgur.com/T9gLYs1.png

Hope this helps you!

Thank you!

Hello,

Please let me know if you set the TWITTER USERNAME in Theme Panel -> Social Networks -> Social Share -> https://i.imgur.com/B7e4vwg.png

Thank you!

Hello Charlie,

You can find a header template in the tagDiv Cloud Library looking the same as the Theme Panel.
Unfortunately, only if you make changes to the theme files, but they will be overwritten with each update.
Also, using a cloud template you have several options.

Thank you!

Hello,

1. Please let me know how you translate the elements, I made a test and for me works well -> I load the translation from Theme panel -> Translations -> Translations -> https://i.imgur.com/z5z6Fp4.png > https://i.imgur.com/p6VffKT.png. The translation should apply to all pages/posts.
2. For me works well to hide the footer, also for you -> https://i.imgur.com/88H9PSK.png -> https://i.imgur.com/A8tEwiB.png, maybe was a problem related to the cache memory.

Thank you!

Hello,

Seems you have the mobile theme plugin activated -> https://i.imgur.com/PlHYVdz.png, please deactivate it, clear all cache and check after the mobile version.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Hope this helps you!

Thank you!

Hello,

So I understand that the problem is that these elements do not appear at all in tagDiv Composer?
Please do a test using only tagDiv plugins -> https://i.imgur.com/j8q38If.png, and see if you can find the elements.
Also, please check this topic https://forum.tagdiv.com/topic/wp-editor-does-not-work-error-404/#post-426375

Thank you!

Hello,

For subscription, you need to create plans -> https://i.imgur.com/VFbRTso.png also, you need to create a page with the shortcodes for plans.
The shortcodes are:
-> Plans price
-> Plans text switcher
-> Plans button
-> Plans switcher -> https://i.imgur.com/SLbRSvk.png
After you need to create a new locker or you can use a default locker (wizard or email) and select the plans that you want to use on that locker => https://i.imgur.com/n4bl2b6.png and page ID -> https://i.imgur.com/QPqR3Fk.png
The page ID you can see here -> https://i.imgur.com/EIhfpKx.png
Also, you can find more information here:
-> https://forum.tagdiv.com/tagdiv-opt-in-builder/
-> https://forum.tagdiv.com/subscriptions/
-> https://forum.tagdiv.com/shortcodes/
-> https://forum.tagdiv.com/lockers/

Hope this helps you!

Thank you!

Hello,

Please edit with tagDiv Composer, select the zone or row on the header and check if you have set a shadow like this -> https://i.imgur.com/j6Kie4C.png -> https://i.imgur.com/AmHvgH6.png

Thank you!

Hello,

I verified your website and I think those are all the posts -> https://we.tl/t-ozdDL31ght

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Mark,

If you referring to the infinite posts, please check this article https://forum.tagdiv.com/search/infinite+post/

Thank you!

Hello,

Unfortunately, with WPBakery I don’t think you can.
Also, please check this topic https://forum.tagdiv.com/topic/how-can-i-update-wpbakery-page-builder-2/ we recommend using tagDiv Composer, our page builder.

Thank you!

Hello,

I saw you sent an email, one of my colleagues will take a look at this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/hide-number-of-views/

Hope this helps you!

Thank you!

Hi,

If you want to add Patreon as a social icon, what you can do is to use a cloud header and a cloud footer, in this way you add an icon using tagDiv Composer, then set the SVG icon for Patreon and the full link -> https://i.imgur.com/eSSrFYq.png
Also, this social network will be added in the next update.

I hope this will help you!

Thank you!

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/tagdiv-cloud-library-plugin-deactivated/ and follow the steps.

Let me know the results!

Thank you!

Hello,

To solve this issue, please check hose articles
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/
-> https://www.hostinger.com/tutorials/fix-404-error-wordpress
-> https://www.wpexplorer.com/post-type-404-error/
-> https://www.fixrunner.com/how-to-fix-wordpress-error-404-page-not-found/

Let me know the results!

Thank you!

Hi,

I saw that you wrote in other topics related to this option related to the mobile theme, and this implementation was for the theme, the topic is from 2019.
This implementation for the mobile theme, the developers will decide if they will implement it.

Thank you!

Hello,

Please activate the tagDiv Standard Pack plugin, go in Theme Panel -> Social Networks -> Social Share -> https://i.imgur.com/0gAcK2a.png

The issue about Facebook like button has been already discussed in this topic, please check: https://forum.tagdiv.com/topic/facebook-button-dont-word-on-the-new-version/

Thank you!

Hello,

Did you use any custom code to display this block? normally it should have that scroll bar like this https://i.imgur.com/9R2qZpD.png
Also, if you add that block from Composer, the result is the same, doesn’t it work?

Thank you!

Hello,

Thank you for your kind words.
Also, for your issue please check this topic https://forum.tagdiv.com/topic/playlist-id/

Have a nice day!

Hi,

Please try this code and delete the above code

.td-icon-search:before,
.td-icon-mobile:before
{
display:none;
}

Thank you!

Hello,

The mobile theme comes with its own templates/design for pages, posts, categories, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/3

Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

You can edit the modal pop up, you need to select the modal popup where you set it, for example for me is like this -> https://i.imgur.com/xnF4TYj.jpg and you can enable the page load and you can set the time -> https://i.imgur.com/DsiovSl.png

Thank you!

Hello,

Yes, you can add the top bar menu, if you have a header template and you can add it with tagDiv Composer -> https://we.tl/t-rPavHG09oJ

Thank you!

Hello,

In order to avoid misunderstandings, then please provide more information about what you need to change, like screenshots.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!