Hello,

If you referring to the infinite posts, please check this article https://forum.tagdiv.com/search/infinite+post/

Thank you!

Hello,

Unfortunately, I can’t access your images https://i.imgur.com/cb22Br3.png
Also, if you see the News ticker works when you edit it, then please clear all cache.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Indeed was a problem, but this has been resolved.
So, please do the following steps
1. disable tagDiv Opt-in builder
2. uninstall(delete) tagDiv Opt-in builder
3. clear cache (if cache plugin exists)
4. install tagDiv Opt-in builder
5. activate tagDiv Opt-in builder
6. clear cache (if cache plugin exists)

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/how-to-remove-empty-columns-on-website/

Thank you!

Hello,

Please make sure the code for the ad is approved and is loaded.

Thank you!

Hello,

I just made a test and I installed the theme on PHP 8.0.13 and for me is working without problems -> https://i.imgur.com/CCFCPRM.png -> https://i.imgur.com/KCqQ5D2.png therefore I do not think that the problem is from the PHP version.
Can you please provide more details about the settings and some screenshots of the error?

Thank you!

Hello,

Please don’t share your credentials on the forum.
Also, please check this topic https://forum.tagdiv.com/topic/video-ids-nor-working-in-youtube-playlist/

Thank you!

Hello,

Please contact your host about this issue, this issue may occur due to restrictions set by the host.
Also, please check those articles:
-> https://isotropic.co/unable-to-add-or-delete-plugins-heres-the-fix/
-> https://www.wpbeginner.com/plugins/why-cant-i-add-or-install-plugins-in-wordpress/
If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello,

Please make sure you have set the Category template global for all categories -> https://i.imgur.com/c1B8Aa9.jpg

Thank you!

Hello,

To make the website full width please check this topic https://forum.tagdiv.com/topic/change-header-and-body/ the same steps can be done for the posts.

Thank you!

Hello,

If you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello @pyro2212,

If you have the same problem as @rajtekken5, then please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.
Also, please make a full backup.

Thank you!

Hello,

Please provide more details about your issues.
Also, if you have only shortcodes on the page/post, please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack.

Thank you!

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

You can use the text highlighting in posts -> https://i.imgur.com/1W6Bu0e.png -> https://i.imgur.com/gwWYnc2.png
If this is not what you mean, please provide some more details, screenshots.

Thank you!

Hello,

Please make sure you don’t have an object cache on the server.
Also, make sure the plugin is activated.

Thank you!

Hi,

I will pass this suggestion/functionality as a request.

Thank you!

Hello,

This is a strange situation because I made a test, and for me works well -> https://i.imgur.com/89AIW7x.png please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Let me know the results!

Thank you!

Hello,

Do you use the theme for multisite?
Also, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.
In case that the problem is persisting, please make a full backup and contact us at contact@tagdiv.com, make a full backup for your website and provide wp-admin and cPanel access. Also, include the link to this topic to identify you. We’ll check it as soon as possible!

Thank you!

Hello,

Please let me know if you use a plugin to translate the website. The phrase comes from Woocommerce shortcode, please check this article https://woocommerce.com/document/woocommerce-localization/#section-12

Thank you!

Hello,

As I see, the structure is correct, so please make sure you don’t have a plugin to redirect the links or a plugin conflict.
If you want, we can take a look and see what could be the problem. For this please make a full backup, and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access, also include this topic in your email. We’ll check it as soon as we can.

Thank you!

Hello Ed,

I just checked your website and now the gallery works -> https://www.screencast.com/t/1n3siQUg

Thank you!

Hello,

Please make sure you have enabled the mobile cache for wp rocket ->
https://docs.wp-rocket.me/article/140-wrong-display-mobile-tablet-desktop

Happy new year!

Hello,

You can import shop page/templates from tagDiv Cloud Library.
Also, please make sure you have the tagDiv Shop plugin activated https://forum.tagdiv.com/tagdiv-shop/
Also, please provide more details about what you want to achieve with screenshots/video.

Thank you!

Hello,

If you have made any settings, and after saving it are not saved are usually caused by the object cache.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Also, please provide the link to your website.

Thank you!