Hello,

I think this problem is caused because the install was not done correctly, please make sure your theme and plugins are updated correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hello,

Yes, you can put this file in the child theme.

Thank you!

Hello,

Unfortunately, there is no option to add more than 3 inline ads on the post.

Thank you for your understanding!

Hello,

For the moment you can set the ad per flex element => https://www.screencast.com/t/qkumtRtgQiit and this will be displayed at the bottom of the pop-up video (for the moment our theme doesn’t have an option to set the ads as on Youtube) => https://www.screencast.com/t/wpyPZqaLd

Thanks for this suggestion, I will put it on our list of suggestions.

Hello,

Please let me know what version of the mobile you use -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Also, I have tried to access your website and seems you have this error => https://i.imgur.com/PylPuU9.png, please check this topic https://forum.tagdiv.com/topic/error-establishing-a-database-connection-9/

Thank you!

Hello,

Please make sure you have added the logo also, in the mobile menu, because seems you set it only in the mobile sticky header => https://i.imgur.com/fqHxYRy.png please check this article https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

@phredds I’m glad you uploaded with successful the logo.

@shirazkahn Please check this topic https://forum.tagdiv.com/topic/logo-is-not-uploading/#post-420889

Thank you!

Hello Shiraz,

Please select the header logo => https://prnt.sc/10cpvhl and check the option called “Show Image” is set on “Show”, also, you can delete the logo text and add the logo image => https://prnt.sc/10cpx7e ->https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

You need to use a custom code to set the green dot, to be able to help you please provide the link to your website.

Thank you!

Hello,

So if I understood correctly, you upload all posts, and is displayed your name, right?
You can add the authors in Users and set the information about they -> https://i.imgur.com/ktaxGCe.png -> https://i.imgur.com/cSW39LV.png and set the author of the post -> https://i.imgur.com/ogfDaSh.png and on the post you can add the element Single Post author box => https://i.imgur.com/8HmoPLl.png

Thank you!

Hello,

You can use the element Ad Box, and you can set the code for ads for the news pages => https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello,

You can delete the single Post date on the post with right-click => https://i.imgur.com/BVxFGnt.png or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.
Also, you can hide the date on the block from the tab Layout => https://i.imgur.com/xRuotfA.png

Thank you!

Hello Derek,

If you made the sidebar in Widgets, then you can use the element widget sidebar to set it in the pages and posts => https://forum.tagdiv.com/sidebars-tutorial/

Also, you can check this topic https://forum.tagdiv.com/topic/single-post-problem-2/ that can help you.

Thank you!

Hello,

So, if you have added the product page for Cloud Library, then you can edit it with tagDiv Composer -> https://i.imgur.com/yDk7PC9.png but if you add the products using WooCommerce shortcodes, then you need custom code CSS.

Thank you!

Hello,

This kind of issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, please check the console for errors when you hit the button load more and see if an error is displayed.
Also, if you can please provide the link to your website.

Thank you!

Hello,

I just verified your website and now seems the pages are displayed correctly => https://i.imgur.com/583qocO.png -> https://i.imgur.com/Hqh61Hv.png -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

Please let me know what version of mobile do you use and what type of form you use and how you set it.
Also, please provide some screenshots with your steps and the link to your website.

Thank you!

Hello,

The situation is that when you set the background video on row on mobile version and you are using a mobile device, the website will load very slow and in some situations, it will not load completely, therefore, our developers decided that this feature will affect negatively the mobile version and so was not implemented.

Thank you for your understanding!

Hello @Chris Baird,

He set the locker on the post, please check this topic https://forum.tagdiv.com/topic/opt-in-builder-exclusive-content-badge/#post-420013

Thank you!

Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin access, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thanks!

Hello,

You can use AMP, but we offer support for the mobile version only with mobile theme + AMP plugin and set for AMP -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ => https://i.imgur.com/1kMs1ds.png and set the AMP for posts => https://i.imgur.com/GLEeeoZ.png, but you can’t customize the layout for AMP with tagDiv Composer.
Also, you can try to use mobile page and mobile templates => https://i.imgur.com/dPqh0Ki.png -> https://i.imgur.com/8OLiK3x.png and check the page/post score.
Also, for page speed please check this topic https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/

Thank you!

Hi,

Now I saw exactly the problem you are referring to, the first time the number which is displayed of views is from the cache and after the true value is displayed.
it seems to be a problem, I will send it to be investigated by developers.

Thank you for your understanding!

Hello,

I investigated again and seems you have set the code for ads twice https://i.imgur.com/x95Ov9B.png
Please check if you don’t have set the same code in another place.

Thank you!

Hello,

If you use Standard Style 3, then you can find it in this path => wp-content/plugins/td-standard-pack/Newspaper/parts/header/header-menu.php -> https://i.imgur.com/jVjhggI.png

Please let me know the results!

Thank you!

Hello,

Seems they did not solve the problem, because I can’t edit your posts to set the Facebook video like in the video on my install https://www.screencast.com/t/feEjk3cM8Zv

Thank you!