Hello,

Please check this topic with the same error https://forum.tagdiv.com/topic/err_http2_protocol_error-on-go-daddy-hosting/
Please check it.

Thank you!

Hello,

Please check this video https://www.screencast.com/t/SGb2gVzd

Thank you!

Hello,

I checked your website and seems you have some error related by ads => https://i.imgur.com/3bw1Aid.png , I so that there are other users that have this problem and this is not related to the theme and to the ads ->
-> https://support.google.com/adsense/thread/45813877/error-in-console-says-adsbygoogle-push-error-only-one-adsense-head-tag-supported-per-page?hl=en
-> https://www.code-sample.com/2019/11/error-only-one-enablepagelevelads.html
-> https://github.com/Stegoo/angular-google-adsense/issues/9 or here -> https://stackoverflow.com/questions/33465168/google-adsense-error-tagerror-adsbygoogle-push-error-no-slot-size-for-avail/50939250

Let me know the results!

Thank you!

Hi,

Usually, this problem is caused by the cache plugin that you are using it doesn’t recognize mobile theme plugins. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache on the cache plugin that you use.

Thank you!

Hello,

Please note that for Youtube you need to change the API key because sometimes it may expire. Also, reset all settings: https://forum.tagdiv.com/youtube-api-key/
Also, please send some screenshots with your ids.

Thank you!

Hello,

For page speed please check this topic https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/
Also, you can try to optimize the images.
If you want to have a faster website, then you need to request some developers that have the proper skills, if you want to can make a request here -> https://tagdiv.com/services/custom-services-page-speed-optimization/

Thank you for your understanding!

Hello,

Please check if the logo image is set to show on mobile version => https://i.imgur.com/0Y4qMmJ.png

Thank you!

Hi,

The footer template does not have the button to be edited with tagDiv Composer in the backend. Please check this guide:https://forum.tagdiv.com/footer-templates/
The footer template can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF -> https://www.youtube.com/watch?v=nE51MfLV7hE

Thank you!

Hello,

I’m glad that you solved the problem!
The tagDiv Standard Pack plugin from version 10.4, is no longer required because the new demos are using cloud templates.

Have a nice weekend!

Hello,

Please use this custom code -> https://i.imgur.com/uWHM26w.png

.wp-block-image .aligncenter>figcaption {
display: block;
}

The code needs to be set in Theme Panel> Mobile Theme > Custom code> CSS.

Thank you!

Hello,

Please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Usually, after you set the code in .htaccess the WP editor works well.
You can contact us via email at contact@tagdiv.com

Thank you!

Hello,

Please try to use a Single Post Template from Cloud Library to set the video as you want https://www.youtube.com/watch?v=I1R3j1QYod0

Thank you!

Hello,

@anubhavroy197 Did you set some custom code on the homepage or in other sections of your page (header, footer)? If yes, please remove it and try again to edit.
Also, for this error please check this topic and follow the steps https://forum.tagdiv.com/topic/tagdiv-composer-not-working-in-home-front-page-prebuilt-websites/

@Kaino,

Please check this topic https://forum.tagdiv.com/topic/is-the-mobile-footer-bugged-or-something/
Please don’t reply to another topic with the same issue.

Thank you!

Hello @Kaino,

Please check this topic https://forum.tagdiv.com/topic/is-the-mobile-footer-bugged-or-something/#post-418083

Thank you!

Hello,

You have the mobile theme plugin activate, that is why your mobile footer template doesn’t apply.
Please deactivate the tagDiv Mobile Theme plugin, and set the mobile page that you created.
Also, please check this topic about each mobile version that you can use with our theme https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

I understand that the problem is solved, right?
I’m glad!

Thank you!

Hello,

Please make sure you have the latest theme version (v11.2) and have the
WooCommerce and tagDiv Shop activate to can add these elements from tagDiv Composer => https://www.screencast.com/t/Gn1ixl4m2l -> https://forum.tagdiv.com/tagdiv-shop/

Thank you!

Hello,

Please send us an email at contact@tagdiv.com, and provide the license certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/remove-the-website-from-the-comment-box/

Hope this help you!

Thank you!

Hello,

The blue space is the background set on the header logo, to remove it please edit with tagDiv Composer, select the logo and in the tab called “CSS” you can remove the background color and color overlay => https://i.imgur.com/iGEUbY4.png

Thank you!

Hello,

I verified your website and seems the favicon is set correctly, also, this is displayed on mobile https://i.imgur.com/hU3V2Qz.png, but please try to reindex the website on Google.
Sometimes it takes longer for the changes to appear.

Thank you!

Hello,

You can try to use a plugin for this, or the element called “Slide” https://i.imgur.com/k6AfH88.jpg

Thank you!

Hello,

I’m glad the problem has been solved.
Let me know if you need further assistance.

Have a nice day!

Hello,

Did you use the same key/code activation to activate the theme on multiple websites?
That message is displayed when the key was used too many times to activate the theme, or perhaps when using it on more than 1 website.
You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://i.imgur.com/WG6tErQ.png and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
According to Envato license terms, a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
If you use it on subdomains that are a part of your product you could use the same license. Using test platforms is allowed with the same Envato key.

Thank you!