Hello,

You can add the form in the footer from tagDiv Composer => https://www.screencast.com/t/f2yLV4VSsy3 -> https://forum.tagdiv.com/the-newsletter-plugin/

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 1(models): 8(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
Please remove the HTML code that you add it, and try to set it in an element like RAW HTML => https://i.imgur.com/dRNU744.png
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hello,

Please send some screenshots with your steps.
Also, if you have a standard Prebuilt Website you need to add the logo in Theme Panel -> Header -> Logo and Favicon (you need to have the tagDiv Standard Pack plugin activate ), but if you have a Pro Prebuilt Website then you need to add the logo with tagDiv Composer like in this video https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

Please let me know what Single Post Template you use for posts. If you have a Single Post Template from Cloud Library, you can change the layout of the post => https://www.screencast.com/t/37yfbLFoWCkD

Thank you!

Hello,

Unfortunately, this means that all the pages have to be redesigned.
But I don’t know exactly if it is the best solution, but you could have two websites, one to be rebuilt with tagDiv Composer, and set redirect links on the other website where the pages made with WPBakery.

Thank you!

Hello,

Unfortunately, if you have a template from Theme Panel, then you can’t set the URL on the logo, you can set the URL on the logo if you import a header template from Cloud Library.

Thank you!

Hello,

That file is overwritten when you update WordPress, I don’t think updating the theme will affect that file.

Thank you!

Hello,

Please edit the page and set the template on “Pagebuilder + Overlay menu” => https://i.imgur.com/EctHyBx.png after that edit the page with tagDiv Composer, select the header zone and set it on Overlay => https://i.imgur.com/dKIjvMY.png

Thank you!

Hi @gumball44,

This request was sent to our developers, but I don’t think it will be implemented.

Thank you for your understanding!

Hello,

I’m glad you managed to solve the problem.
If you have other questions, let us know!

Have a nice day!

Hi!

I’m sorry that you are having issues with the website performance optimization on your website. Newspaper theme has tools that allow you to optimize the performance like – Mobile theme, CSS Analyzer tool, the possibility to create mobile pages, Cloud Library templates and more. You can see and test the pre-built designs (Demos) and see how they are optimized. We do not falsely advertise.
However, the website performance depends on a variety of factors like server speed, caching service, used plugins, fonts, scripts, ads, external resources and, of course, the theme. I’m sure you can understand that under the theme support we can’t fix server related issues, plugin configurations or external ads. From this point of view, each website is unique and must be treated as such. We’ve created the tools to optimize the website from the theme and we can only guide you on how to use them.
Please send us an email at contact@tagdiv.com and provide a link to your website and we’ll analyze it and provide guidance on how to optimize it. Unfortunately, the theme support doesn’t include page speed optimizations as we can’t perform the actual optimization for you (this is what our documentation states).
My suggestion is to send us the email and we’ll be glad to provide guidance. If you want the devs to make the implementation for you, we’ll make this recommendation and forward your request to the web development service where a separate team handles customizations and provides on-demand development services.
I’m looking forward to seeing the email so that we can help you.

Thank you!

Hello,

Please check the code that you have set for ads in Theme Panel, seems you have two codes => https://i.imgur.com/DBviNcc.png that way are displayed over the text.

Thank you!

Hello @Bo47,

If you have a standard template, then please activate the tagDiv Standard Pack plugin (from version 10.4, this plugin is no longer required because the new demos are using cloud templates).

Thank you!

Hello,

The error is related if you use the single template 3 from the tagDiv Standard pack, and is possible for this plugin to be deactivated. Please re-install and activate the tagDiv Standard Pack Plugin and clear all cache.

Thank you!

Hello,

If you have a shortcode you can set it in column text or text with title, in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the latest version of WordPress 5.8.1 with the latest theme version Newspaper 11.2, and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

I verified your video id, and there is something wrong with him https://i.imgur.com/jPlJ01A.png
Did you set any restriction rules for him?

Thank you!

Hello,

My colleague will answer you by email.

Thank you!

Hello,

I’m glad the problem has been solved.
If you have other questions, let us know!

Thank you!

Hello,

I’m glad the problem has been solved.
If you have other questions, let us know!

Thank you!

Hello,

Please make sure you have enabled the option to show the author box from Theme Panel -> Post and Custom Post Types => https://i.imgur.com/lQ3Mng3.png

Thank you!

Hello,

We apologize for this unfortunate situation.

That notice that is displayed on the website, happens in a specific case.

Due to an issue, the notice may appear when using an older theme version. The issue was solved a long time ago actually, but if an old theme version is used, then it may happen.

So if it did happen on your website, assuming the theme was activated with the key, please consider updating the theme as soon as possible, or resetting the activation and reactivating the theme with the key, in the theme system status panel
-> https://i.imgur.com/5SU7ldm.png

The notice will then go away permanently from then on, as long as the theme is activated.

We are very sorry for the inconvenience, please let us know if there is something we can help with, by sending us an email at contact@tagdiv.com We will help.

Sorry again for this inconvenience.

Thank you!

Hello,

To change the h3 from “Leave a reply” you need to change it in the theme files, in this path wp-includes/comment-template.php -> https://i.imgur.com/n8S9eZj.png

Thank you!

Hello,

Unfortunately, there is no option to tell you which pages were created with WPBakery and which with tagDiv Composer.
Also, you can uninstall the tagDiv Standard Pack, but please make sure you don’t use elements from this plugin (for example Block 1-25, Big Grid, Big Grid full) you can adjust the Flex Blocks and Big grid Flex blocks like you want like the other blocks from the standard pack, but they also have more settings than the other blocks.https://forum.tagdiv.com/flex-block-settings-guide/ -> https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hello,

When you try to upload an image, you will set the image size => https://www.screencast.com/t/kZk2Yrh2t1Vb

Thank you!