Hello,

Our homepage is made by our designers and unfortunately can not reproduce the effects on elements that are custom code, but if you want to have a structure similar to our homepage (contains the same elements), you can import from the Cloud Library the template – Homepage – Smart APP – https://www.screencast.com/t/SfQijgq3 after which you can edit with tagDiv Composer, to change/add/delete the style and content of the elements.
If you encounter problems when editing your homepage or elements, you can ask me to be able to help you.

Hope that help you!

Thank you!

Hello,

Please let me know what header and footer template what do you use.
Normally, the header template has the height and width set on the logo.
Also, please send the link to your website.
Also, you can try to delete and add the logo.

Thank you!

Hello,

Please let me know how you set the shortcode for the slider, if you set it on editor like this => https://www.screencast.com/t/25aqOvNrRX I saw some settings here https://www.screencast.com/t/UG859jNNw but I’m not sure how work, maybe you need some custom code CSS.
If you set the shortcode in column text or text with title you can set the margin top and bottom => https://www.screencast.com/t/d8ktxliZO

Hope this helps you!

Thank you!

Hello,

I’m glad you found the cause of the problem and I hope you find the right solution.

Thank you!

Hello,

I’m glad that you managed to solve your issue in the end.
Let us know if you need further assistance.
Sometimes this problem can be caused by a plugin conflict.

Have a nice day!

Hello,

Unfortunately, this option has not yet been implemented. In future, we want to add as many features, but until then you can try a plugin to set related product.

Thank you for your understanding!

Hello,

@rsm181090
Do you want to remove the margin from mobile ads?
Please provide more details, also, the link to your website.

Thank you!

Hello,

If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack, tagDiv Newsletter).

Thank you!

Hello,

This issue has been discussed here: https://forum.tagdiv.com/topic/newspaper-11-team-member-block-image/#post-405681 please check it.
As soon as the problem is solved I will let you know.

Thank you for your understanding!

Hello,

This button => https://www.screencast.com/t/XQu3eQoDL delete the code if it is disabled, but if the option is enabled on mobile, then just hide it.
Unfortunately, for the mobile theme, the option to disable back to top has not been implemented, the solution is to hide it with code CSS or delete it from the theme files.

Thank you!

Hello,

Please check what version of PHP you have, we recommend version 7.3
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
Also, please send me a screenshot with a critical error when you try to upload the images.

Thank you!

Hello,

Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache.
From the last update, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use an SSL to have https.
Also if the theme is not activated you’ll get the same message, make sure that you have the theme activate as in our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Let us know about your results!

Thank you!

Hello,

@Shoukat Faiz Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache.

@simonxyz I’m glad you managed to solve the problem.

Thank you!

Hello,

Please edit with tagDiv Composer, select the viewport on phone and change the logo => https://www.screencast.com/t/BvdCJ9Itbo1

Hope this helps you!

Thank you!

To edit the logo, select the Header logo and in the tab called “General” is a section for text where you can delete the text => https://www.screencast.com/t/GszS6gleinb and in the tab called “CSS” you can remove the background color and color overly => https://www.screencast.com/t/oNlfksQjwI and after you can add an image on the logo in the tab called “General”=> https://i.imgur.com/QgQVQg5.png also, please set the Image width https://www.screencast.com/t/jq1E0pIj

Hope this helps you!

Thank you!

Hello,

You can disable the option the Auto Loading on the Single Post Template with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello Stéphane,

We made more investigation and found a solution for this problem.
Please edit the code on this page wp-content/plugins/td-standard-pack/Newspaper/page.php with this code https://pastebin.com/4BQXCZyB (copy-paste)
this is the modified code https://i.imgur.com/AdClKB7.png and this is the result https://i.imgur.com/nELeLZn.png
You can set the code in the child theme

Hope this helps you!

Thank you!

Hello,

Please tell me which plugin you use for the cache. Also, I made a test with your id and for me work well => https://www.screencast.com/t/8LxNwuWWMCvV
Please clear your cache (eve from your browser) and try again.
Also, please ask your host if it has a cache plugin installed.

Thank you!

Hello,

I’m sorry for this problem, this is not a problem related to the compatibility of the theme with the Yoast SEO plugin, they are compatible. The problem reported by you is a bug in the Yoast SEO plugin in version 16.5
This was also discussed on the plugin forum, the bug being passed here =>https://github.com/Yoast/wordpress-seo/issues/17175 -> https://github.com/Yoast/wordpress-seo/pull/17161
Therefore, when you removed the Yoast plugin, that error did not occur.

Thank you!

Hello,

First, you need to have the latest version of the theme, v11 and after the update, you need to install activate the plugins tagDiv Shop and WooCommerce => https://i.imgur.com/KtnJ6fB.jpg
Also, if you need to make the update I recommend that you update the theme on a staging website and please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA

Let me know the results!

Thank you!

Hello,

Please check this topic that can help you https://forum.tagdiv.com/topic/extra-ads-spotsplaces-on-mobile-theme/

Thank you!

Hello,

Unfortunately, there is no option to make tag description to be random. In the section for the tag, description will display the text that you have for each tag https://www.screencast.com/t/B0Qk5RXsa

Thank you!

Hello,

We need to take a look to see what can be done there. Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic to identify you
Our team will take a look! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.

Thank you!

Hello,

Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache, from the last update, this plugin is no longer required because the new demos are using cloud templates.
You can use a header template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo

Let me know the results!

Thank you!