Hello,

Please let me know how to reinstall the tagDiv Composer, please reinstall it from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, I checked your website and now seems to look fine => https://www.screencast.com/t/COm8jOR8UH -> https://www.screencast.com/t/6VY6lAiCBHLC

Thank you!

Hello,

To change the background image, you need to select the row on the header menu element, and the tab CSS you can remove/change the image => https://www.screencast.com/t/ciUKXdLTWi -> https://www.screencast.com/t/7Oxv2GfK

Hope this helps you!

Thank you!

Hello Mikus,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.

Thank you!

Hello,

Unfortunately, I don’t see your slide => https://www.screencast.com/t/vouZqSv6
Are you using a plugin for that slide? in what element is it set? If it is set in a column please try to set the height and width => https://www.screencast.com/t/qV03sYWUt -> https://www.screencast.com/t/SzpyX08CYJ

Thank you!

Hello,

Please tell me how you set the contact form on the page, if you used column text or text with title then you could set margin left and right on the element https://www.screencast.com/t/GdlEECoVM5aP
Seems that even on the desktop it does not have THE margin left and right set.

Thank you!

Hello,

Please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

If you referring to edit this text => https://www.screencast.com/t/qIGdlrTmICGZ it comes from the theme files, but it disappears since you add text/shortcode in WP Editor => https://www.screencast.com/t/j5tPZoFk7Yfq these are saved automatically.
Also, if it is not saved, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have Cloudflare, please make sure is set like in our guide https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Normally, the header template should look like this https://www.screencast.com/t/mEIWz84hoI
The issue can be also from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Let us know the result!

Thank you!

Hello,

This issue has been discussed here: https://forum.tagdiv.com/topic/newspaper-11-team-member-block-image/#post-405681 please check it.
As soon as the problem is solved I will let you know.

Thank you for your understanding!

Hello,

I’m glad that the solution helped you achieve what you want.
Let me know if you need further assistance.

Have a nice day!

Hello,

This issue has been discussed here: https://forum.tagdiv.com/topic/error-on-homepage-2/ please check it.

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it, you will find all the theme demos in the Prebuilt websites and import whatever demo you want.

Thank you!

Hello,

You can disable the option the Auto Loading on the Single Post Template with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello,

Please check these articles that can help you
– https://www.wpbeginner.com/wp-themes/how-to-fix-missing-admin-bar-issue-in-wordpress/
– https://wordpress.org/support/topic/top-bar-not-showing-3/
– https://stackoverflow.com/questions/21277190/wordpress-admin-bar-not-showing-on-frontend#:~:text=Go%20to%20your%20profile%20in,checked%2C%20deselect%20it%20and%20save
– https://optimizerwp.com/documentation/setting-up-the-top-bar/

Thank you!

Hello,

I understand that the problem is solved, right?

Thank you!

Hello,

I just checked your website and seems the menu to be right =>https://www.screencast.com/t/xaYzlUl0h also, the ad is displayed => https://www.screencast.com/t/rmQ9APlobEH
All seems to be alright now.
Did you solve your issue?

Thank you!

Hello,

That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know about your results!

Thank you!

Hello,

For the comments on homepage please disable this option from Theme Panel -> Template Settings -> Page Template => https://www.screencast.com/t/izMZkco5 to display it.

Hope this helps you!

Thank you!

Hello,

That’s weird because I tested again, from Facebook app and works well, I did tests for https://www.facebook.com/Thatsfarming/->https://www.screencast.com/t/8UCH8pdOXO and for the one provided in the video https://www.screencast.com/t/NVabZFh00
Please do a test using only tagDiv plugins and see if this problem persists. Also, clear your cache.

Thank you!

Hello,

This issue has been discussed here: https://forum.tagdiv.com/topic/error-on-homepage-2/ please check it.

Let me know about your results!

Thank you!

Hello,

Unfortunately, the Big Grid Flex doesn’t have the option to set the Excerpt length => https://www.screencast.com/t/Bwe0BbaDsTV7, but you can find it on Flex Block => https://www.screencast.com/t/ZxjBbh3Y

Thank you!

Hello,

That’s weird because the settings made with tagDiv Composer should apply. Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.

Thank you!

Hello,

The background image can be blurry when the image is smaller and need to be stretch or when you have set a smaller thumb for that image, make sure that you set the full size for the image that you have set as background, for example-> https://www.screencast.com/t/jpRewXcCd

Hope this helps you!

Thank you!

Hello,

We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you!

Hello,

To remove the space top and bottom, you need to set/remove the margin top and bottom to 0 on each element and set the image height like in this video https://www.screencast.com/t/cXfz2BpNAukk

Hope this helps you!

Thank you!