Hello,

The elements from the form you can translate from Theme Panel -> Translation => https://www.screencast.com/t/9H3WJAiiHGF

Thank you!

Hello,

Unfortunately, you can’t widen up the “like” button.
That button is not linked to Facebook. It is just a like button for the users that read your article and like it.

Thank you!

Hello,

Please make sure if you don’t some option enable to no indexed the posts.
Please go in WordPress -> Settings -> Reading => https://www.screencast.com/t/Kde107We and check is disable.

Thank you!

Hello,

I’m not sure I fully understand your issue. Can you provide more details about what problem, you have when you try to upload? Also, please check if you have an error in the console when you try to upload.

Thank you!

Hello,

Please make sure you set also, the AMP on the pages from AMP -> Advanced Settings => https://www.screencast.com/t/egOMtaUru

Thank you!

Hello,

I’m sorry, I don’t understand exactly what widget you mean. Can you tell me what the widget is and how you set it?

Thank you!

Hello,

1.You can modify the width if you have a Pro Prebuilt Website, edit with tagDiv Composer => https://www.screencast.com/t/99wgZbovc, select the ad box and in the tab “Image ad” you can set the width => https://www.screencast.com/t/QPekpEMZfw, also, if you have a custom code, then you need to set there the width and height.
2. If you do like I said at point 3, then space will be deleted =>https://www.screencast.com/t/mEtP7PNV
3.You need to add a row, set the layout on the row 2/3+1/3 => https://www.screencast.com/t/t1PC9zWDYcS where you can set in one column the column text and the other the Header live search.

Hope this helps you!

Thank you!

Hi,

Please clear your cache, and if the issue persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please provide us with more details about the problems encountered after the update, in order to be able to help you effectively.

Thank you!

Hello,

Please provide the link to your website to inspect the problem.
Also, if you have a Pro Prebuilt Website installed, you can disable the button with tagDiv Composer => https://www.screencast.com/t/JKhbawk3Hg ->https://www.screencast.com/t/ON5zB4scE

Thank you!

Hello,

I just inspected your website and now seems the block called “Explore NYC Safely” is displayed also, on mobile => https://www.screencast.com/t/fiSVnNYGXUwf -> https://www.screencast.com/t/bc8dKy8VFn99
Did you manage to solve your issue?

Thank you!

Hi,

Please try this custom code CSS => https://www.screencast.com/t/CxeJyE5hj
body .tdb_header_menu.tdb-menu-sub-inline .tdb-normal-menu ul li{
display: block;
}
.tdb_header_menu.tdb-menu-sub-inline .tdb-normal-menu .sub-menu{
-moz-column-count: 2;
-webkit-column-count: 2;
column-count: 2;
width: 20em!important;
background-color: #090087;
}

Set the code in Theme Panel -> Custom Code -> Costum CSS.

Hope this helps you!

Thank you!

Hi,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello, Daniel,

Please provide the link to your website, if it’s the above, know it doesn’t work.
Also, make sure your WordPress, theme and plugins are up to date.

Thnak you!

Hello,

Please provide the link to your website to can inspect the problem.

Thank you!

Hello,

We hope that this problem related to the column text will be solved in the next updates.

Thank you!

Hello,

Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Also, if you have Cloudflare, please make sure is set like in our guide https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Our developers have fixed the issues reported after the update, so you can make the update.
Also, after you update the theme to the v10.4, please
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)

Hope this helps you!

Thank you!

Hello,

Yes, at this point the implementation of ACF in tagDiv Cloud Templates is quite difficult to achieve, and the major problem is that these settings cannot be saved in the child theme. As such, the ACF integration must be performed after each update made to the theme. For these reasons at the moment, no solution has been found for its implementation in the topic. We hope that this request will be implemented in the future because it is still on our list.

Thank you for your understanding!

Hello,

If you use Cloud Library, these templates can’t be set in the child theme. Child Theme uses the standard templates.
If you have the right skills, maybe you can achieve that, but for this, you need to have very good programming skills. For the moment we don’t have a solution for this, because the cloud templates are made so that you can make changes using tagDiv Composer, not in the files of the theme.
Unfortunately, implementations and customizations are not covered by support, but if you want you can contact our team our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, after the problem persists please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

In most cases when you get a similar message, then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
Also, if you have other extra plugins, please deactivate them, clear the cache and see if the problem persists, you can do this on a staging website, you can try to create a new page and see if you get the error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Thank you!

Hello,

Please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists please send screenshots with the settings for the featured image, how you set and the link to your website to investigate.

Thank you!