Hello,

To change the background image for the menu on mobile, please access Newspaper -> Theme panel -> Background -> Mobile menu/search background and change the image from here https://www.screencast.com/t/ATV1Jr7s

Hope that helps you!

Thank you!

Hello,

To clear your database you can try a plugin => https://kinsta.com/blog/wordpress-database-plugin/ also, you can try a plugin for regenerate thumbs, that can also, remove unused thumbs.

You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to redesign.

Thank you!

Hello,

If you referring to this element => https://www.screencast.com/t/St7TI2xsAu24, then you can add it with tagDiv Composer.
That element is called “Single Post Subtitle ” from tagDiv Composer => https://www.screencast.com/t/oLcsTPGxi and you can set what you want to have in the element when you edit the post, in the Post Settings -> General => https://www.screencast.com/t/ugQ9pUXIz9o

Hope this helps you!

Thank you!

Hello,

If you set that code from the requirements in .htaccess and you use Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader and see if the problem persists.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello,

When you deactivate Mobile Theme plugin, then your responsive mobile version will be on which is similar to the desktop version and all should be alright.

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
Unfortunately, I don’t understand the language in the screenshot, please try to translate it into English.

Thank you!

Hello,

We do not limit you to using other plugins, but we can only provide support for tested plugins https://forum.tagdiv.com/newspaper-theme-support/
Unfortunately, we do not have the possibility to test the multitude of plugins without them causing other problems and it takes time to investigate and adjust the code so it still works well.

Thank you for your understanding!

Hi Nolan,

We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hello,

Sorry, I forgot to mention that the API updates once a day, it is not instant.

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let us know about your results!

Thank you!

Hello,

Unfortunately, our theme does not have such an option and only using a custom code you can get the desired result.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for understating!

Hello,

On which page exactly is this problem? https://www.screencast.com/t/DG1lcJxdFE

Thank you!

Hello,

I just checked your website and seems you have set padding-right on the footer => https://www.screencast.com/t/Lr7kz7QWO, please edit with tagDiv Composer and check the CSS tab and if is set padding on zone/row/elements.
Sometimes this problem can also be due to a conflict with the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

I just checked the email, and it looks like my colleagues replied, please send it again in case you did not receive a reply to that email.

Thank you!

Hello,

Please enable this option from Theme Panel -> Template Settings -> Image loading => https://www.screencast.com/t/Iah2MDxF2E and see the results.

Thank you!

Hello,

The Pro Prebuilt website uses Google fonts, if you don’t want to use the Google fonts, then you can add a custom font in Theme Panel and only that one.

Thank you!

Hello @FietsersbondHZ,

Thank you for sharing this information with us.

Have a nice weekend!

Hello,

Unfortunately, we don’t know what the problem would be, because we haven’t tested that plugin and we don’t know how it works.

Thank you for understanding!

Hello,

I just tested on my install and works well.
Please make sure you have the latest version of WordPress(5.7.1)

Thank you!

Hello,

The function for search is both for the title of the post and for the content of the post, meaning you can search for certain words that are in certain posts.
Unfortunately, you can’t search after post tags.

Thank you for your understanding!

Hello,

If you have the latest version of the theme, v10.4, please make sure if you use the last version of WordPress 5.7 (5.7.1).

Thank you!

Hello,

Unfortunately, we have not tested such a plugin and we have not seen it used by customers, so we can’t suggest one.
The only solution is to test several such plugins on a subdomain and see how it behaves.

Thank you for understanding!

Hello,

In most cases when you get a similar message “ Error at zones: 1(models): 0(dom).The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict with the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you

Hello Bogdan,

If you want to continue using blocks that are in the widgets, then you need to change block 2 with block 4 => https://www.screencast.com/t/of4bU5RffH , or you can add flex block 1 added with tagDiv Composer => https://www.screencast.com/t/M0frT2GZf1LU

Hope this helps you!

Thank you!

Hello,

I am not sure I fully understand what issues do you have, please provide more details, like a link to your website and screenshots with the widgets.

Thank you!

Hello,

Please make a test on a subdomain using only tagDiv plugins, clear all cache, and add again the extra class on the widget and see if the style is changing.
Also, please provide some screenshots and the link to your website.

Thank you!