Anamaria Hello,
I just tested on my install, and for me, the image style from Gutenberg works well => https://www.screencast.com/t/jEmoApvrb
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If this is not what you mean, please provide more information as screenshots and a link to your website.
Thank you!
Anamaria Hello,
I’m not sure I fully understand your issue, please provide more details.
The featured image on the homepage and post works well => https://www.screencast.com/t/xlAEyvgh -> https://www.screencast.com/t/rSvydxYEHScT
Thank you!
Anamaria Hello,
You can try to add the shortcode in an element called raw HTML => https://prnt.sc/10jfzg2 or another alternative you can try to set the shortcode in column text or text with title in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved.
Hope this helps you!
Thank you!
Anamaria Hello,
Unfortunately, our theme does not have this option, sorry, you’ll need to use a plugin for this.
You can try from here some free plugins =>https://patrickposner.dev/8-best-content-restriction-plugins-for-wordpress/ -> https://optinmonster.com/wordpress-membership-site-plugins/ and see if works because we don’t have a plugin tested for membership.
Also, please note untested plugins are not covered by the support team.
Thank you for understanding!
Anamaria Hello,
You can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.
Thank you!
Anamaria Hi,
Normally, without problems, the wp editor is saving the content automatically.
I understand the content isn’t saved, usually, this problem can be when is a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again, also, make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Hope this helps you!
Thank you!
Anamaria Hello,
Unfortunately, for the mobile theme plugin, the post doesn’t have the option to display the modified date.
Thank you for understanding!
Anamaria Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use Rank Math plugin and All in One Seo plugin can interfere with our theme.
Also, if the problem persists, please provide more information like screenshots and a link to your website.
Thank you!
Anamaria Hello,
Usually, this can be from some extra plugins, so please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Also, please provide more information about the problems you face.
Thank you!
Anamaria Hello,
Unfortunately, GiveWP donation plugin has not been tested with Newspaper Theme, therefore, we don’t know what settings need to be made for resolving the issue.
The plugins tested with our theme are those => https://www.screencast.com/t/BbJm5SMj
Please note that we don’t offer support for untested plugins.
Thank you for your understanding!
Anamaria Hello,
Please make sure you set the featured image when you created the post => https://www.screencast.com/t/B2qZswKymlvB that you have thumbs enabled for the blocks you have on the homepage.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If you don’t mean this, then please provide me with more details, also, a link to your website.
Let us know about your results!
Thank you!
Anamaria Hello,
Our theme doesn’t have the option for Sticky Posts, you also need to set the ids of the posts you want to display in flex block => https://www.screencast.com/t/pYCXEJ1LowCZ -> https://www.screencast.com/t/iB9hpqsash
Thank you!
Anamaria Hello,
Unfortunately, Easy Table of Content plugin has not been tested with Newspaper Theme, therefore, we don’t know what settings need to be made for resolving the issue.
The plugins tested with our theme are those => https://www.screencast.com/t/BbJm5SMj
Also, you can try to set the shortcode in column text or text with title in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved.
Thank you for understanding!
Anamaria Hello,
Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
Anamaria Hello,
This issue can be from the plugin cache you use.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you use other plugins for cache (or your host have a plugin cache), those can interfere with the theme and causes this problem, deactivate them, clear all cache and try again.
Also, make sure you set the Instagram like in this guide -> https://forum.tagdiv.com/instagram-widget/
Let me know about your results!
Thank you!
Anamaria Hello,
Please do a test, and assign the cloud template on that category in Theme Panel => https://www.screencast.com/t/uslik5SZK and see if still is a problem, also, if you are using a cache plugin, deactivate it, clear all cache(also from your browser).
Thank you!
Anamaria Hi,
It seems that you have the same problem as in the other topic in which I answered you => https://forum.tagdiv.com/topic/latest-post-not-showing-in-problem/#post-397051
The latest posts also appear on this website => https://www.screencast.com/t/1M7IpMZx
Thank you!
Anamaria Hello,
Unfortunately, I can’t see your screenshot => https://www.screencast.com/t/nbpXJiDyuZ
Also, please check what version of PHP you have, we recommend version 7.3.
I verify, and the latest post appears on the homepage => https://www.screencast.com/t/HHjacbsuA
Thank you!
Anamaria Hello,
Please make sure to use our newest tool called tagDiv CSS Analyzer which comes in handy to resolve some of your issues. Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc
“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )
Our tool is running only on normal pages and not for posts or categories for example.
We tested our tool on our demos, and we have such great results!
Take a look at this topic because it could help you: https://forum.tagdiv.com/topic/css-analyzer-step-by-step-and-doubts/
Thank you!
Anamaria Hello,
If I understood it correctly, a solution could be to use the unique article option, follow this guide: https://forum.tagdiv.com/unique-articles/
This option automatically removes duplicate posts from the page.
Also, you can apply filer on flex blocks => https://forum.tagdiv.com/flex-block-settings-guide/
Thank you!
Anamaria Hello,
I just checked your website and seems you use Autoptimize plugin, please disable it, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and delete the logo and add it again, and see if the problem persists.
Thank you!
Anamaria Hello,
From what I’ve researched, there seem to be some changes in your code structure because it works well for me.
Please do a test using only tagDiv plugins, and check if you have not set any custom code to cause this change, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If you have tried all the steps and it still doesn’t work, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Anamaria Hello,
My colleagues on email will check this situation and try to fix it. Please let’s continue there.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2
Thank you for your understanding!
Anamaria Hello,
For search results, please check if you the thumbs enable from Theme Panel -> Block Settings => https://www.screencast.com/t/W7mJQNv3 -> https://www.screencast.com/t/0aF1d317
Also, for the image from Block 11 is it may be a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Anamaria Hello,
Unfortunately, we discovered that there is a problem with BuddyPress and bbPress in the latest version, and we will make a fix as soon as possible.
But you can revert to version 10.3.9.1 which works without problems with BuddyPress and bbPress.
Before reverting, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA
After revert, your pages and posts should work properly.
Thank you!
