Hello @adminmartin!

Please provide more information(screenshots/video) about what exactly is the issue there and what exactly you need to achieve.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @ashwanibhasin!

Check here the theme requirements: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Try to install it via FTP: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello!

You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
You can move the entire website with the help of the Duplicator plugin.

Thank you!

Hello @forcenews !

I do not understand what you mean. Can you please provide more information about exactly what you need to achieve?

Thank you!

Hello @Carel !

Unfortunately, it won’t work like this because it will take only the text and not run the shortcode.
A shortcode can be inserted by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello @demir!

That’s strange! We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @Naseem786!

Did you build the pages with the TagDiv Composer?
We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

Hello @leagcooks!

Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello Herwig!

a)Unfortunately, no. Because this format is not supported by WordPress.
b)Unfortunately, this is not possible.

Thank you!

Hello @Demir!

Please check if you have any ad codes in any fields: https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello @steffi83!

Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello @ibadurrahman!

From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Unfortunately, AMP is not working with the cloud templates because the AMP’s layout is not fully customized.
The AMP version works best with default templates and not cloud templates. That’s why we integrated it with the Mobile theme plugin.
The feedback from our clients about AMP was negative and it is not used anymore, that’s why we didn’t add more customization options.

Thank you for understanding!

Hello @kirovinvest!

Please check if the translations are applied for the list above, and if you save the settings in the theme panel, the settings are successfully saved, and there is no issue when you save the settings.
Edit the homepage with the TagDiv Composer, click on the row, and uncheck this option: https://app.screencast.com/qWulxMDuiAp90 in order to disable the sticky header for the Town Talk demo.
Check out this guide: https://forum.tagdiv.com/enabledisable-comments/.
Try to edit the article with the TagDiv Composer and delete the comments element.

Thank you!

Hello @mirage22!

You can add an additional icon there and a link for the social icons element in the tagdiv composer.

Thank you!

Hello @longphiho!

Please access this link and press the green button “Edit with the TagDiv Composer”.
Do you still see this issue?
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Hello @Demetri!

Unfortunately, I could not see your website.
Which demo have you installed?
If you disable PageLayer, your website is looking as it should, right?

Thank you!

Hello!

You can disable the ads from Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Hello @forcenews !

You can exclude the category like this: -category’s ID -> https://app.screencast.com/q60lOZlEg9vAy -> https://app.screencast.com/ofjg5DCzMkzXI

Thank you!

Hello!

Try to place it here: Theme Panel -> Analytics/Js Codes -> https://app.screencast.com/1frGbKRR1LZ9L

Thank you!

Hello!

Yes. Duplicate the single cloud template, give it another name, and set the article to auto-load: https://app.screencast.com/cJEkFNuRdD8LF. You can manually assign this template to the article you want. And for the other article, it will remain the global single-cloud template assigned.

Is that what you want to achieve? If not, then please provide more information about what you need to achieve.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @10v3eternal !

Here is a guide for CDN as well: https://forum.tagdiv.com/cloudflare-cdn/
Disable all the caching tools that you use, and check if the issue is still there.

Thank you!

Hello Jozef Radi!

In that thread, I provided you with a guide that you can follow.

Thank you!

Hello!

Let’s continue the discussion via email.

Thank you!

Hello @chaywood0896!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello @liboriobutera!

We have already discussed this issue here: https://forum.tagdiv.com/topic/front-page-gone-after-theme-update/
We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

After every modification, you need to reindex your website on Google. It may take some more time.

Thank you !