Hello @thayashi!

Strange! Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and check this issue.

Thank you!

Hello @nagarig !

Use some CSS code to adjust a default header.

Thank you!

Hello!

I will add this bug to our investigation list.
We’re sorry for this inconvenience!

Thank you!

Hello Pratul!

You can change or adjust the blocks to display what you need in the tagdiv composer.
You can’t have the mobile theme layout on the desktop version.
The shop page seems to be the default one from Woocommerce, and the mobile version doesn’t load anymore. I suggest you use a cloud shop template from the TagDiv Shop plugin.

Thank you!

Hello!

Unfortunately, you cannot apply two filters there. You can apply only in a sorted order.
Yes, the title is not dynamic for each category. You should then have a different template for each category. You can duplicate the template, give it another name as a new one, make the changes you want for the title, and assign it to the category with the same name.

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello @Nagarig !

I suggest you use a cloud header instead of a default one, so you can adjust it in the tagdiv composer.

Thank you!

Hello Adrien!

I will add this request to our improvement list!

Thank you for your feedback!

Hello @slivertorp!

This issue has been discussed already here: https://forum.tagdiv.com/topic/error-decoding-the-instagram-api-json-cant-remove-access-token/

Thank you!

Hello @thelansingjournal !

Make sure the block has no offset: https://forum.tagdiv.com/offset-feature/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @phuongthao203!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Please include a link to this topic in order to identify you.

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello @bananaj!

Please deactivate all the non-tested plugins with our theme before updating.
Update WordPress, PHP, the theme, and plugins to the latest version.
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hello Pratul!

There is a 520 error from Cloudflare in your mobile shop. I can see that you have the mobile theme plugin installed on your homepage.

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

Hello @Treble666 !

Please provide more information about your issue and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello!

Please try this plugin: Guest Author & Co-Author Plus

Thank you!

Hello @Tribun74 !

We do not have any features for auto-posting in the theme or any other tested plugins.

Thank you for understanding!

Hello!

1. Unfortunately, no. For example, if this will help you, a podcast can be added how I was explained here: https://forum.tagdiv.com/topic/where-is-the-featured-audio-coming-from/

2. Add a partial locker after a paragraph you need: https://forum.tagdiv.com/lockers/ Try to apply a shadow there https://app.screencast.com/70zPTfUpTf3Re -> https://app.screencast.com/eCea3GX5OWyKY.
This is another example: https://app.screencast.com/CqVMnp0uInrzJ -> https://app.screencast.com/cQ96gO8yzFR6l
It could be possible to achieve the same effect with some CSS code.

Thank you!

Hello @thayashi!

Do you have the latest update of the theme and plugins?

Thank you!

Hello @iancollins!

If they are showing well in the tagdiv composer, then it should display the same on your website too.
Try to reindex your website and see the changes.

Thank you!

Hello @giorgi !

Please check those videos: https://app.screencast.com/aUzk3fxszOsdw -> https://app.screencast.com/haBAtmDkbAIi2
You can set the font-size and adjust the sizes there.

Thank you!

Hello @prodottiecologici !

No. For the other domains/sub-domains, please consider buying another license key.

Thank you!

Hello @dweb35 !

Uninstall the Mobile Theme plugin and AMP.

Thank you!

Hello Des!

Strange! Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and check this issue.

Thank you!

Hello @giorgi!

This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/

If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello Des!

Please make sure you have the latest update of the theme and plugins.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!