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Bettina
tagDiv Staff

Hello @vivreausmic !

The easiest method is the one in which you can edit those files with the style you need.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Bettina
tagDiv Staff

Hello!

Try to deactivate ALL plugins except tagDiv ones before update. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Bettina
tagDiv Staff

Hello!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

We will help you as soon as possible!

Thank you!

Bettina
tagDiv Staff

Hello @ljunganbladet!

You need a 404 cloud template because you cannot edit the default one with the TagDiv Composer. Check in the Dashboard -> Cloud templates -> 404 template.
We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Bettina
tagDiv Staff

Hello @salocharly!

For this, you do not need that plugin. It is achievable with the theme: https://prnt.sc/yiTgx3nvT631

Thank you!

Bettina
tagDiv Staff

Hello @salocharly!

Yes, there you need to add the code. For a png, check out the video from this thread: https://forum.tagdiv.com/topic/modify-logo-icon-on-doctors-directory/

Thank you!

Bettina
tagDiv Staff
Bettina
tagDiv Staff

Hello @salocharly!

Please check all the logos in the header, footer, mobile, and sticky.

Thank you!

Bettina
tagDiv Staff

Hello @tenacemente!

Check the row’s and element’s settings: https://prnt.sc/sKc1LMOLw9fi

Thank you!

Bettina
tagDiv Staff

Hello @kbelimpassakis!

If you use cloud templates, then you do not need to save them in the child theme.

Thank you!

Bettina
tagDiv Staff

Hello @giorgoskey!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

We will help you as soon as possible!

Thank you!

Bettina
tagDiv Staff

Hello @urbandigital !

Unfortunately, there is no option in order to achieve this.

Thank you for understanding!

Bettina
tagDiv Staff

Hello @salocharly!

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Bettina
tagDiv Staff

Hello!

It shouldn’t cause any issues.

Thank you!

Bettina
tagDiv Staff

Hello Adam!

Yes. Check out this guide: https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Bettina
tagDiv Staff

Hello @tenacemente!

In the CSS tab of the row or element, it could be a top margin or a negative one bottom margin. Please check.

Thank you!

Bettina
tagDiv Staff

Hello @ibexy!

The plugins should be in the package: Newspaper-tf\plugins\td-demo-plugins.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Bettina
tagDiv Staff

Hello @vivreausmic !

You need to have the element that displays the results. Check the option for that element.

Thank you!

Bettina
tagDiv Staff

Hello @giorgoskey!

After every modification of the images sizes, you need to regenerate them.
We recommend Yoast Seo plugin: https://forum.tagdiv.com/facebook-share/

Thank you!

Bettina
tagDiv Staff

Hello @salocharly!

Check in the TagDiv Composer. For example, H1 from logo(header, footer, mobile): https://forum.tagdiv.com/topic/6-h1-tags-on-front-page-bing-have-deindexed-my-site/

Thank you!

Bettina
tagDiv Staff

Hello @xteaun!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

We will help you as soon as possible!

Thank you!

Bettina
tagDiv Staff

Hello @kbelimpassakis!

The child theme is not overwritten by the update. An issue for that could be the compatibility of your child theme with the new version of our theme(if you use some files which were updated). If you’ll have some custom modifications directly in the theme files, then better save the code and replace it after the update.

Thank you!

Bettina
tagDiv Staff

Hello @muktipolice !

Please follow this video: https://www.screencast.com/t/twkzpQ5Fwum2

I hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello @salocharly!

You need to choose custom svg icons: https://prnt.sc/KXOUhocjIDwv and there you can select your custom icon already added in the Website Manager. Make sure it is set as “show” here: https://prnt.sc/NIJVZWW2b8wP

Thank you!

Bettina
tagDiv Staff

Hello @aashishlowanshi!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

We will help you as soon as possible!

Thank you!

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