Hello @Elshenawy !

I can see that your website is working well. Did you solve the issue?

Thank you!

Hello @salocharly !

Please check this video: https://www.screencast.com/t/SxuIoWuYI

I hope that helps you!

Thank you!

Hello Antonio!

It seems that you use the Mobile Theme and AMP plugin.
I can see your hamburger menu, which is displaying well on your mobile version. Delete your cache and try again in an incognito window in your browser.
We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.

Thank you!

Hello Torsten!

After selecting the global footer in the website manager, you should save the settings (in composer). This is working as it should.

Thank you!

Hello @yagiz !

We recommend WPML plugin for translations: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello @lbaddhan!

My colleague replied to you.
Please be patient! We will try to reply again and help you as soon as possible!
Support Hours (GMT+2)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello @ibexy!

This demo has a plugin for the style, so you need to install it. Download the theme package again from your themeforest account.

Thank you!

Hello Michel!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

We will help you as soon as possible!

Thank you!

Hello @Scholars !

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @kevinperry !

Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Hello Aurelien !

I’m glad that I could help you understand our theme better!

Thank you for your feedback!

Hello @NAGARAJBV5!

Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you so much for understanding!

Hello Ravi!

Check the requirements here: https://forum.tagdiv.com/requirements-for-newspaper/ and let the host know about your issues too.

Thank you!

Hello @soynadie !

I would gladly recommend you make a backup and update plugins and the theme via file transfer to the latest update: https://forum.tagdiv.com/how-to-update-the-theme-2/

An issue for that could be the compatibility of your child theme with the new version of our theme(if you use some files which were updated). If you’ll have some custom modifications directly in the theme files, then better save the code and replace it after the update.

Thank you!

Hello @robbyyy !

We have similar functionality in our theme for the products; please check it out: https://forum.tagdiv.com/woocommerce-happy-add-favorites/

Thank you!

Hello @momemtoonline!

I’ve added this request to our list, and I hope this plugin will be tested and made compatible with the theme.

Thank you for understanding!

Hello @Ljunganbladet!

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello Torsten!

Please provide more information about what you are referring to, so I can check easily.

Thank you!

Hello @yguide !

My colleague replied to you via email.
Please continue the discussion there!

Thank you!

Hello @hadharm !

No theme code influences your custom code: https://prnt.sc/ypWHPXGAurIW -> https://prnt.sc/yTY27a2xehD9

Thank you!

Hello @tenacemente!

For me, it seems to work just fine: https://prnt.sc/hqYSe-BWLdTj
It could be a plugin conflict there; please check by deactivating each plugin one by one to see which one is causing the problems.

Let me know the results!

Thank you!

Hello @loucosporapostas !

The key is already used on another account. You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello @maciejzakrzewski !

I can’t see your video here: https://prnt.sc/oscZmgVHH5ya

Thank you!

Hello @yagiz !

Unfortunately, there is no option to add text in multiple languages in that element. From what I know, the translation plugin has different templates with different languages, or they translate the entire page text.

Thank you!

Hello @saggel!

The code requires custom work, which is not covered by the support team. For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you so much for understanding!