Hello @trispania!

Make sure the ad box element is hidden in the desktop and tablet viewport: https://prnt.sc/1-YZ1A-__VC6

Thank you!

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.

Thank you!

Hello Brent!

I’m sorry to hear that, but this issue is not related to the theme.

A similar issue has been discussed here: https://theme.co/forum/t/wordpress-database-error-lost-connection-to-mysql-server-site-motojk-com/54057

I can provide you with a link which I hope can help you solve your issue: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/

Thank you!

Hello @popseo !

It could be a cache issue or a plugin conflict there. So, please make a test and uninstall all the non-tested plugins and the cache plugins that you use and see the results.

Thank you!

Hello!

I’m not sure what you mean exactly. This is the code which is hiding the other images/ads which appear in the Mobile Theme layout:
https://pastebin.com/ex1i7Bg1
The code should be added here: https://prnt.sc/nTiJueuIDC0I

Hope that helps you!

Thank you!

Hello!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello!

If you use Mobile theme plugin, then you do not need to add that code. My colleague explained above how you can achieve what you need in this case.

Thank you!

Hello @juppiter !

Try to use the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.
If this issue is still there, then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @Juppiter !

You need to choose ACF field from that dropdown. Or, please try to display manually that custom field like this: https://prnt.sc/O5qwjAgAypP9

Thank you!

Hello!

Oh, I get it now!
I will add this issue to our investigation list.
We’re sorry for the inconvenience!

Thank you!

Hello Gabriel!

This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
We can take a look at this and investigate why it is not working for you. There could be an easier way to solve this issue. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @popseo !

If you use cloud templates, then edit the homepage with the TagDiv Composer, click on that element, and there you can see some settings in order to delete the logo.

You can check in the theme panel settings if you did not set it there and delete the logo image.

Thank you!

Hello @Guruchii !

You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello @madpixel!

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

You can choose to use whichever one is more affordable and useful for you.

For the option 1 and 2, you need to deactivate the Mobile Theme plugin.

Thank you!

Hello @ripunjay!

I’ve checked your website and it seems that your sidebar is displaying under your article.
You can re-order the columns at any time on the mobile viewport: https://prnt.sc/GUZQ43nJiLEL

Thank you!

Hello!

1. Yes, it seems that you use default templates, instead of the cloud templates. You need to assign a cloud template and use the CPT on them: https://forum.tagdiv.com/custom-post-type-support/
We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

2. You need to use custom taxonomies templates and not the simple categories templates.
Check the documentation provided above.

3. You have to update the theme to the latest update, in order to have access for the new features.

Thank you!

Hello!

Please let me know which drop cap style did you use and provide more information about this issue.

Thank you!

Hello @ilmetu !

Strange! Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello!

Please edit the post with the TagDiv Composer and delete the element called Single Post Tags. If you have the same template for all your posts, then this setting will be applied to all your posts from your website.

Thank you!

Hello!

Unfortunately, we do not have support for the repeated advance custom fields yet.
I’ll add this query to our improvement list.

Thank you for understanding!

Hello @zenka!

Unfortunately, Polylang plugin, has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
We recommend WPML plugin for translations: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello!

These features are new, and we haven’t uploaded the new CPT templates yet.

Yes, you can use the element called “Page title” for the category header if you mean this and style it in the composer as you like.

If you mean the category of the CPT, then this feature will be available in the next update.

We need to check this issue. Maybe there is something wrong with your permalinks.

Please check and let me know the results!

Thank you!

Hello!

Unfortunately, you can not edit the page Blog made from WordPress or to assign a page for all the posts.
You have to create only a new page Home and set it like this: https://prnt.sc/b5bxSIJQum5V in the WordPress Settings.
We have cloud templates for articles, category, tag, etc. which you can assign directly to the category page.
We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello!

These errors are related to the FusionBuilder plugin that you use, so please address this issue to them.

Thank you!