Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what the issue is, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Ari!

Please edit the cloud single template, click on that element(logo) from mobile and see if it is located in the content zone or header zone: https://www.screencast.com/t/LyeSCLfep
Make sure it is located only in the header zone.

Thank you!

Hello!

Unfortunately, no. Please try to insert it in a HTML RAW element or maybe you can use a plugin, but take care for a future plugin conflict: https://wpadvancedads.com/add-ons/google-ad-manager/

Hope that helps you!

Thank you!

Hello!

Try this code:

.td-menu-background{ width:50%!important; background-color: white!important; }
#td-mobile-nav{ width:50%!important;}


Thank you!

Hello!

This theme import/export feature saves only the theme panel settings and not the templates: https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/unable-to-install-theme-2/

Thank you!

Hello!

This issue is on our investigations list. We hope to provide a fix as soon as possible.

Thank you for understanding!

Hello!

That slider was built with Revolution Slider plugin and you can customize your own slider and add it on your website.
Documentation here: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ and https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/
https://forum.tagdiv.com/gallery-2/

Thank you!

Hello!

Try to add an alt text when you insert the image from Media Library: https://prnt.sc/ambjAMBAwbuz

Hope that helps you!

Thank you!

Hello!

You do not need to insert any button. Once you fill in the facebook app ID key in the theme panel, that button will appear automatically. Please re-check the guide: https://forum.tagdiv.com/how-to-generate-facebook-app-id/

Thank you!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/cannot-edit-mobile-menu-sticky/

Hope that helps you!

Thank you!

Hello!

I recommend you to make a full backup, update the theme to the latest version and see the results.
Make sure you do not have some security settings or something that can interfere in our theme.

Thank you!

Hello!

For cloud templates, you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/

Please provide more information, screenshots or a video about the settings you applied.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please check this guide: https://www.wpexplorer.com/change-wordpress-theme/
Also, we can help you to achieve this if you can not handle it. Please contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

1. If you use cloud templates, then we recommend you to have the logo set in the TagDiv Composer. Actually, there is no difference, but the theme panel is useful for default templates.

2. If you do not set any retina logo, the site will load the normal logo on retina displays. Documentation here: https://forum.tagdiv.com/add-logo-newspaper/

3. Unfortunately, no. Documentation about single cloud templates here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

4. There is an image and a color: https://prnt.sc/xCakLGGfBV4O

5. For cloud templates, you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/
If you want to use auto ads, then they should be placed in the Theme Panel -> Analytics/Js Codes.

6. Please provide more information, screenshots or a video about what you need to achieve, so I can understand your issue and help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Samuel!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Unfortunately, we do not have this feature, sorry.

Thank you!

Hello!

For cloud templates, you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/
If they don’t display in frontend and you do not have some errors in the console, then try to place them in the Theme Panel -> Analytics/Js Codes.

Let me know the results!

Thank you!

Hello!

Please provide a screenshot with the error you received.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

This workaround has been discussed already here, please check: https://forum.tagdiv.com/topic/different-logo-in-categorypage/

Thank you!

Hello!

You can use an offset 2 for the second block. For more information about offset feature, please check this tutorial: https://forum.tagdiv.com/offset-feature/.

Thank you!

Hello Ian!

Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

Add this CSS code in Newspaper -> Theme panel -> Custom code -> Custom CSS:

.td-menu-background{ width:50%!important;}
#td-mobile-nav{ width:50%!important;}


Thank you!