Hello Sven!

Please send the credentials via email, not in this thread.
They are cropped automatically: https://forum.tagdiv.com/featured-image/ ; that’s why you can disable the thumbs you are not using. Set up your thumbs from Newspaper -> Theme panel -> Block settings -> Thumbs on modules/blocks. If you deactivate a dimension from there, next time when you will upload an image, it will not be resized to that dimension.
After changing the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hello!

Yes. We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

Yes, from here: https://prnt.sc/HzmYmgGtAmGC. Take a look here in this video for example where I build 6 columns: https://www.screencast.com/t/mZ2c5XamTFN

Thank you!

Hello!

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello Ben!

We have an element in the TagDiv Composer called “Mobile menu”. Place it into your header and choose a menu from the element settings.

Thank you!

Hello Sven!

This version is should work well with our latest version of the theme. Please let us know your cpanel(URL & credentials), so we can investigate the files.

Thank you!

Hello Ben!

You can re-build it with the TagDiv Composer by importing and using a blank header template and assign it to your website. Please check this video tutorial: https://www.youtube.com/watch?v=SoGQ0d5kIBg
If you mean anything else, then please provide more information about what you need to achieve, screenshots or a video, so I can help you efficiently.

Thank you!

Hello!

Unfortunately, we do not have this feature implemented in our theme or any tested plugin.

Thank you for understanding!

Hello!

Please make a full backup and update plugins and the theme via file transfer: https://forum.tagdiv.com/how-to-update-the-theme-2

Hope that helps you!

Thank you!

Hello!

This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure you do not have in the .htaccess file some lines with “Deny all”!
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello Sven!

I recommend you to change your php version as recommended in our guide here: https://forum.tagdiv.com/requirements-for-newspaper/
If the problem persists, then we can investigate further via email.

Thank you!

Hello!

Make sure you use the latest version of the theme and plugins(11.4.2).
Please deactivate ALL plugins except tagDiv ones and AMP, also if you are using a cache plugin, deactivate it, clear all cache and let me know the results.

Thank you!

Hello!

Please check this topic: https://forum.tagdiv.com/topic/where-is-the-featured-audio-coming-from/

Hope that helps you!

Thank you!

Hello!

Please try to insert this CSS code:

.tdb-horiz-menu > li.menu-item-6915:hover > a { color: yellow!important;}


Let me know the results!

Thank you!

Hello!

Please provide more information about this issue, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

We sell our theme only on Themeforest and we do not make any discount or bulk sell.

Thank you for understanding!

Hello!

I can see that the ads are displaying on your website.
Please make sure that the issue is not from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello @svphotography!

I’m sorry to hear about this. Please note that every page speed needs some improvement and it is not enough to install a plugin only because there are many factors which can affect your page speed quality.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.

Thank you for understanding!

Hello!

You can add only one link there for the image ad. Please provide more information about the issue and some screenshots with the settings you applied or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

We can take a look at this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello @mathclash!

Unfortunately, we do not have this feature implemented in our theme or any tested plugin.
Maybe you can find some plugins which can be useful for you, but please take care for a future plugin conflict with our theme.

Thank you for understanding!

Hello Sven!

Unfortunately, I have no any ETA.
Please be patient.

Thank you for understanding!

Hello!

If you use only one category template for your categories, then you can convert that template into a mobile page and this will be applied on all your categories: https://www.screencast.com/t/mEezTBBn

We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

Hope that helps you!

Thank you!

Hello!

Make sure you use the latest version of the theme and plugins(11.4.2).
Please deactivate ALL plugins except tagDiv ones and AMP, also if you are using a cache plugin, deactivate it, clear all cache and let me know the results.

Thank you!

Hello!

Did you create a sticky mobile menu?
Check this short video to find out: https://www.screencast.com/t/rt2wWAt3JFEY

Thank you!