Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/tag-social-counter-is-not-working-fine/

Thank you!

Hello!

This issue is from a plugin conflict. Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello!

Please provide more information about what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Make sure you use the latest version of the theme and plugins(11.4.2).
Please check the console in the TagDiv Composer, and make sure you do not have a 403 error.
We have a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check some other possible factors which can interfere there: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/.
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Let me know the results!

Thank you!

Hello!

Please provide more information about this issue, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Rafał!

Make sure you use the latest version of the theme and plugins(11.4.2).
When I’m testing on my end it is working well with better configuration of the settings.
The issue is on your install, so we need to check what is interfering there.
We require access for more investigations and make sure that there are no any changes. Any changes that we will make on your website can be done only with your permission.

Thank you for understanding!

Hello!

1. A workaround there could be this one: https://www.screencast.com/t/qJZARQex3

2. Unfortunately, you do not have the possibility to add new elements or create a slide with the block’s elements, sorry.

3. A shortcode can be inserted by using the element called “Column text” or “Text with title”. For example, in the step3 here: https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/
Now, it’s possible to be a plugin conflict there if that plugin wasn’t tested with our theme, but you can make a test on a test page.

4. You can set a Featured Video there. Please check our guide from here: https://forum.tagdiv.com/featured-image-or-video/
The video image and button will appear in the flex block and when you click on it, then the video will appear in a modal.

5. You can set a featured audio for your posts as featured video.

Thank you!

Hello Ben!

For the moment, we do not have an event plugin tested with our theme, but you can try one of those: https://bloggingwizard.com/best-wordpress-event-calendar-plugins/
We can’t say if they will work or not. You will have to test and see. Also please note that we don’t offer support for untested plugins.

Thank you for understanding!

Hello!

For that error, please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

Hope that helps you!

Thank you!

Hello!

It could a cache issue or something that can interfere there. So, please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and see the results.

Hope that helps you!

Thank you!

Hello!

Please make sure you use the latest version of the theme and plugins(11.4.2).
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and see the results.

Thank you!

Hello!

Did you check the other possible factors which can interfere there presented above?
Also, please deactivate ALL plugins except tagDiv ones and the cache plugin.

Thank you!

Hello @bezukhof!

Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello @severorivera!

Make sure you selected this option for your row or inner row: https://prnt.sc/3UGBjB2SrjvU
Let me know the results!

Thank you!

Hello!

Please let us know how you fixed this bug, so we can check and insert it in the new update if everything is alright.

Thank you!

Hello Britta!

Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello @svphotography!

Did you solve your issue? Please let me know!

Thank you!

Hello @cnanews!

It could be a possible issue. Please revert the name and see the results!

Thank you!

Hello Britta!

It seems that something is interfering there, please check our guide: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, also you need to disable the Rocket Loader.

Hope that helps you!

Thank you!

Hello Rafał!

Deactivate the cache plugin that you use, clear all cache (also from your browser) and try again.
If the problem persists, then please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Please provide your website link, so we can inspect this issue.

Thank you!

Hello @dekarpaulvictor!

It is a new issue reported and the cause is different, that’s why, if we could login, then it could be more efficient.

Thank you for understanding!

Hello @svphotography!

I’ve checked your website and it seems to display well. Maybe you used the Mobile Theme plugin which has other layout. Note that the pages which is made with the TagDiv Composer are not displaying in the Mobile Theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

Thank you!

Hello @honlim!

Please make sure you did not upload any logo in the TagDiv Composer or Theme panel.
If the problem persists, then please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello @dekarpaulvictor!

This error should not appear there. I see that you sent an email, so we can take a look to investigate this situation. Please provide the following:
– admin URL and credentials
– the license certificate and purchase code

Thank you!