Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

The mega menu is centered relative to screen, so of course on little screen won’t be aligned. You can only adjust there depending on your suitable size, maybe you could try to write also some custom CSS there.

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/missing-field-url-google-rich-results/

Hope that helps you!

Thank you!

Hello!

We need to take a look and see what happened there, so please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you for understanding!

Hello!

If you followed our documentation from here: https://forum.tagdiv.com/mega-menu/ ; you should have known that you don’t need to create subcategories for that menu.
Now, what you have to do is to access your menu from Appearance -> Menus and delete the subcategories you have added.

Thank you!

Hello!

Edit that page with TagDiv Composer, click on the element called “Posts loop” and you can change the button text like this: https://www.screencast.com/t/9IAJxF6HaB

Thank you!

Hello!

If you build a tag template, then you need to set up the template in Newspaper -> Theme panel -> Template settings -> Tag template.

Thank you!

Hello!

When you access your homepage you should see it near the button “Edit with Tagdiv Composer” if you use a cloud template.
Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc
Documentation here: https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/

Thank you!

Hello!

If you use a cloud/PRO template, then you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads.

Thank you!

Hello!

Unfortunately, this element with those functions is not included in our theme at the moment.

Thank you for your kind words!

Hello!

If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Only if you will deactivate the plugin, then you will see your responsive version on your mobile version. If you want to use a mobile page, then you need to assign it. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

If your settings are missing from theme panel, then make sure you have Standard Pack installed and active.

Hope that helps you!

Thank you!

Hello!

I’m glad that you managed to solve your issue in the end.

Have a nice day!

Hello!

I’m sorry I missed this issue.
Edit a post, click on the featured image and enable this setting: https://www.screencast.com/t/PjNjNwIU

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please check if you have active and you use the tagdiv CSS Analyzer, click on “Remove generated CSS” and see the results.
If the problem is not solved after that, please start looking for a plugin conflict.

Hope that helps you!

Thank you!

Hello!

If you will change the row of the featured image set as Stretch row by default it is the normal size of the image. If you want the featured image to be little than normal, then you can set the width of the row like this: https://www.screencast.com/t/VYKYvXwBq3 and for mobile: https://www.screencast.com/t/sLg2Ms5xt0A

Hope that helps you!

Thank you!

Hello!

As long as you don’t use the icons from those packs in your page, then the files will not be loaded at all.
Please provide your website link in order to have a look what you use already.

Thank you!

Hello!

You can use “Flex Block 4” instead of “Posts Loop” with an offset: 2 and you can achieve what you want in this mood.
Please note that this element has no numbered pagination like on posts loop.

Thank you!

Hello!

I tested on a real phone also and it is working well.
In our theme that animation is for everyone, but in your case I can see it stays +1 seconds and I explained you above why.

Thank you!

Hello!

You can display CPT posts using a Flex block for example and you need to use this option from the element’s settings: https://www.screencast.com/t/buUhH0oGXB
There you need to specify the name used to register the CPT in the code and the posts will display.

Hope that helps you!

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

After these steps please check which font is used in Composer should be displayed also on your website.
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope that helps you!

Thank you!

Hello!

From what you describe it seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

Thank you!

Hello!

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please provide me your website link in order to help you efficiently.

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!