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Bettina
tagDiv Staff

Hello!

The correct version is this: href=”link” and close the a with /.

Thank you!

Bettina
tagDiv Staff

Hello!

Check this guide: https://forum.tagdiv.com/font-customization/

Thank you!

Bettina
tagDiv Staff

Hello!

We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

You should check the mobile viewport https://www.screencast.com/t/XDQJedlggSB in the tagdiv Composer and modify the modal.
https://forum.tagdiv.com/modal-popup/

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, you can use it. Normally, you can have the key on a staging site and on the real site as well.

Thank you!

Bettina
tagDiv Staff

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

I’m sorry! I was referring to the guide.
Let the video format there, add a link from youtube as a video and it will automatically add a thumbnail of your video. Use the Single Post BG Featured Image shortcode from the tagdiv Composer while you edit the single post template.

Thank you!

Bettina
tagDiv Staff

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Please include the link of this topic.

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

You can check which option from the cache plugin interferes over the theme, disable only that option and everything should be fine.

Thank you!

Bettina
tagDiv Staff

Hello!

We would like to investigate the issue you have.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

We would like to investigate the issue you have.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

We would like to investigate the issue you have.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

We would like to investigate the issue you have.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

If you disable the Wp Rocket, does the issue disappear?

Thank you!

Bettina
tagDiv Staff

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

I will add this bug into our improvement list.

Thank you for understanding!

Bettina
tagDiv Staff

Hello Paolo!

Apply 0 here: https://app.screencast.com/2tswPLH61YSxV for each custom field shortcode.

Thank you!

Bettina
tagDiv Staff

Hello!

1. This is your website, right? https://app.screencast.com/WYTr3GRyg8rRX So, this is what I mean and this is a problem from any other cause and not the theme.
2. In some causes, this problem with this error has been fixed like that. So, maybe you have the same issue on your end.
3. I just wanted to let you know that the problem in on your end only on your own website and not in the theme. And you should begin to inveatigate the issue how I explain you in the steps. If the issue is not solved by following my steps, then please let your host provider know about it and help you asap.

Thank you!

Bettina
tagDiv Staff

Hello!

Check this guide: https://forum.tagdiv.com/featured-image-or-video/
You should use a cloud single post template in order to be able to edit it with the tagdiv Composer.
The Single Post Featured Image shortcode will display the video as in your screenshot. But the Single Post BG Featured Image shortcode displays the image from the video.

Thank you!

Bettina
tagDiv Staff
Bettina
tagDiv Staff

Hello!

If you want to use auto ads (which are displayed randomly on your website), then they should be placed in the Theme Panel -> Analytics/JS Codes.

Thank you!

Bettina
tagDiv Staff

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Did you solve the issue?

Thank you!

Bettina
tagDiv Staff

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

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