Hello!

Unfortunately, we didn’t tested this feature with our theme, so we can’t say it will work or not. You have to test and see.

We are sorry for the inconvenience!

Hello!

If you set the Arial font as a custom font, then your new custom font will appear in the fonts selection drop-down and next time you can choose it.

Thank you!

Hello!

If you edit a post and add a text as excerpt manually (in the excerpt box), the theme will show that text unmodified and uncut. Please verify this option too.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Yes, these are the latest versions: https://i.imgur.com/i56RU3f.png
You can test it with that plugin, but please note we can not provide support for untested plugins.
Also, start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

If you mean sticky sidebar, then you need to select the column and check the option sticky sider from the element’s settings.

Thank you!

Hello!

I checked your website and it is loading pretty fast on my side.
If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/
Our developers are working to improve the page speed, so we hope in short time we will deliver the improvement in the future updates.

Thank you for your understanding!

Hello!

With TagDiv Composer plugin you can modify a cloud/PRO template and not a default one.
If your changes is not saving at all, then probably there is a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let us know about your results!

Thank you!

Hello!

If you delete the ads from a post template with TagDiv Composer, it should working for all posts which have assign that post template. Otherwise, if a post has another template, then you need to modify also that post. Also, you can set a global template for all your posts from theme panel settings.

Hope that helps you!

Thank you!

Hello!

This should work because the link to the author page is already a part of that element automatically. Please try to add the element again and see the results.
When I check your author page, it says not found.
Also, make sure that you have some elements on that page and your settings from Yoast are enabled too.

Thank you!

Hello!

Please edit the page with TagDiv Composer plugin and make sure you set up the excerpt length for that element. To be sure click on that excerpt and see if there are the settings correctly. If the changes are working with the plugin, then it should reflect the changes also in your website.
If the settings are working, but the results are wrong then please start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know about your results!

Thank you!

Hello!

I checked your website page and it seems to work fine now.
Did you manage to solve the issue?
If not, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

Try to upload again the images in full size and set it again.
Let me know about your results!

Thank you!

Hello @fhernandoq!

Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello!

You have to split your row into however many columns you want and in each column to add a text with image block.
Take a look here in this video for example where I build 6 columns: https://www.screencast.com/t/mZ2c5XamTFN

Hope that helps you!

Thank you!

Hello!

I checked your website page and it seems no error there.
Please make sure that the theme and the plugins are up to date and then see the results.
Let us know about your results!

Thank you!

Hello!

Please check the settings from the element called “Video playlist” if you have at Source: username and that you complete the field like this username: amjmedicine.
Please note that for Youtube you need to change the API key, because sometimes it’s possible it will expire.

Hope that helps you!

Thank you!

Hello!

1. Try to set up your caption for images in Media and re-upload the images.

2. Please first verify the element with TagDiv Composer plugin and check if the article image size is correct or not, then set it correctly.
If the article image size is correct and also you didn’t solved the issue, then you can upload again the images in full size and set it again.

3. You need to add the element “Single Post Share” when you edit the post with TagDiv Composer, and you can just drag & drop the element into your place.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Check our documentation here for non adsense ads: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thank you!

Hello!

Unfortunately, we don’t have any tested plugin or settings to achieve this. As our support policy mentions: https://forum.tagdiv.com/newspaper-theme-support/ We can not provide support for untested plugins.

Thank you for your understanding!

Hello!

The solution could be only to change the template for the other posts to change it like you want, or you can duplicate the post template and then you have to assign the cloned one for the posts you want to change items in it.

Thank you!

Hello @todayshomeowner !

I don’t know exactly the date and time when we will fix this, but we will try our best to bring you a best solution for that in short time.

Thank you!

Hello!

Please make sure that you have activated the proper thumbs in order to show the featured images properly.

This can be found in here: https://www.screencast.com/t/N18dR3qZrh

After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hello!

Please make sure that you have activated the proper thumbs for the Mobile Theme. The mobile theme requires the “265×198” and the “741×486” thumbnail sizes in order to show the featured images properly.

This can be found in here: https://www.screencast.com/t/N18dR3qZrh

After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hello!

To delete the zoom effect to the Big Grid blocks you need to uncheck this option: https://www.screencast.com/t/1lPZw0kUAUt

Thank you!