Hello!

No. We would like to investigate the issues you have.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Do you use the latest update of the theme and plugins?
Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Hello!

Do you use the latest update of the theme and plugins?
Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they can help you with that.

Thank you!

Hello!

Please make sure you have all the necessary tagdiv plugins active. Activate also the Standard Pack plugin (Newspaper -> Plugins).

For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello!

Check out this thread: https://forum.tagdiv.com/topic/fonts-reset/
These blocks don’t have the preload option like flex blocks.

Thank you!

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello!

You do not need to upgrade and pay the plugin in order to use it in our theme. We upgraded the Revolution Slider in the Newspaper version 12.6.6. After you build the slide, you need to add the shortcode in our element called Text with title or Column text. A shortcode can be inserted also by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.
Check this guide: https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

Thank you!

Hello!

If it is required to add some code between head and body, you should add there(Theme panel -> Analytics/JS Codes).
You can also add the ad code in the theme panel and choose from where you like to display the ad in the shortcode Ad box from tagdiv composer using a cloud template.
In the cloud templates, you can add the ads when you edit the post with TagDiv Composer in the element called “Single Post Content” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad Box” from TagDiv Composer, and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/
You can set the ad to display in posts after X paragraphs, please check this topic: https://forum.tagdiv.com/topic/google-adsense-in-articles/
You can specify also the Par.(Paragraph) in the tagdiv Composer.

Thank you!

Hello!

It should be there in your theme package. Try to download it again from your themeforest account.

Thank you!

Hello!

If it is showing well in Composer and not on your frontend, then yes, it could be a plugin conflict. Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Thank you!

Hello!

Check this guide: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you!

Hello @Sushant !

Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Check this thread: https://forum.tagdiv.com/topic/my-website-is-being-tracked-by-a-google-tag-manager-without-my-consent/

I hope that helps you!

Thank you!

Hello Eric!

I understand your thoughts. I will add this issue to our investigation list.

Thank you!

Hello!

Yes. This issue will be fixed in the next update.

Thank you!

Hello Natalia!

Check if the block from the search template has any offset and delete the value.
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello Axel!

No difference. They do the same action and should open the tagdiv Composer editor.
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Did you let the same filter from demo? Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Follow this thread: https://forum.tagdiv.com/topic/unable-to-edit-cloud-template-2/
Please change the permalinks from Dashboard -> Appearance -> Permalinks. Make sure you do not use an extra plugin that change the permalinks.

Thank you!

Hello!

There is no bug because it will display all the post that have that category selected. If you have posts with 2 categories assigned then please change that and let only one.

Thank you!

Hello!

Yes, you should install the block from Gutenberg, and then you can find it in the list of blocks. We can’t add in our theme an element into another element.

Thank you!

Hello!

If you select a category from the filters option, then it will display all the posts that have been assigned that category. Please re-check, delete your cache, and try again.

Thank you!

Hello!

Go to the cloud templates and install the product templates you need: https://app.screencast.com/gOlacfzyvXbei
From there, you can select the global template as well. View the products you want another template for and assign it manually like this: https://app.screencast.com/oqfJj5FvOKj35  (Click on the correct template, and the green color will appear, which means that template is assigned to that product.).

Thank you!

Hello!

I have no ETA right now. But I hope we could fix it as soon as possible.

Thank you!