Hello,

Sorry but a plugin is the easier way. Coding is harder than installing a plugin. Try to find one that provides the functionality you are searching for.

Thank you!

Hello,

Our theme already has nested comments. Here is an example of the default comments functionality in our theme: https://www.screencast.com/t/6RD8UZPfP0k
I’m not sure why your comments are not nested. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Sorry but there is no simple way of moving the comments from a post to a custom post type. There is no solution I can provide for this. You can hire a freelancer to help out with the implementation though.

Thank you!

Hi,

The option works properly on our theme demo: https://www.screencast.com/t/mV0uADnA
And also on our testing platforms: https://www.screencast.com/t/eO9GVAyxYWmr
The issue is not from the theme side.

Thank you!

OK, this topic is getting out of hand. I cannot follow along anymore as I was out of the loop for a while. Please try to organize your requests in separate topics so we can better identify exactly what it is you are facing. Please try to organize your ideas or the support will not be able to assist properly.

I will try to respond as best i can but please create one topic for each issue. A single issue per topic please.

1. I’m not sure what the letter J does to your category page. You will have to provide more details. Please create a new topic with that specific issue.

2. The footer menu is created in the wordpress menus section. Basically you create a new menu and name it whatever you want. Then assign it to the footer in the theme panel.
https://codex.wordpress.org/WordPress_Menu_User_Guide

3. It seems you are lacking basic wordpress knowledege. The theme support is not here to teach you how to use wordpress. Please read the wordpress documentation https://codex.wordpress.org/
there are also lots of online tutorials you can find with video tutorials.

4. Please read this guide: https://forum.tagdiv.com/mega-menu/

Please read the theme documentation before asking the support.

Please from now on, just one issue per topic. If you have 10 issues, please create 10 topics.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and we will provide the file there.

Thank you!

Hello,

You can add an !important tag after the height atribute but please note it will also have to be adjusted for responsiveness. Use the theme advanced css to change the width and height for smaller screen devices.

Thanks.

Hello,

The weather widget works fine. Please use this guide to properly set it up: https://forum.tagdiv.com/weather-widget/

Thank you!

Hello,

Please note that customization is not part of the theme support. We are not a big team, on the contrary, we are quite a small team and time does not allow us to tackle time consuming tasks so we cannot help with specific functions for customization. For this you will have to hire a freelancer to help out.

Thank you!

Hello,
What did you change before the images disappeared? do you have updates set to automatic? This is usually an issue. Please try to disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Visual composer works as expected on our end with the new or with the old version. THe WP update has nothing to do with the issue itself. It could be a plugin that is not compatible with the new version of wp so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello.

It is possible but you will need substantial coding skills though. There is a theme api documentation but please note that it is not covered by the theme support:
https://forum.tagdiv.com/td_api_blockadd/

Thank you!

How are you adding a “mobile image”? Our theme does not have such an option.

Hello,

Unfortunately I cannot see any picture. It is just a block title highlighted. What exactly are you trying to achieve? If you want to add a content block on a category page, then this is not possible as page builders cannot be used on category pages.

Thank you!

Hello,

You can see the version number in the style.css file.

Thank you!

Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,

Please disable the rocket loader option from your cloudlflare cdn and only use these settings for cache and cdn:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Unfortunately the automatic envato plugin sometimes does not run properly. It’s best to choose another option from the theme update guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Please update your theme as it was updated today. Download the theme from envato and use this guide to install it: https://forum.tagdiv.com/install-via-wordpress/

Thank you!

Hello,
1. This could be a caching issue. If you say you changed your menu in the bacj-end from the WP menus section but it still will not apply, then it is either a cache issue or a plugin conflict.

2. That does not seem to be a social counter widget. Please check the widgets area and check the footer widgets. Remove any social widget from there. It might be a social plugin shortcode

Thank you!

Hello,

The modified files between 8.1.2 and 8.2 are:

td-config.php
style.css
wp-admin.css (under wp_booster/wp-admin)
td_weather.php (in wp_booster)

The patch for the files up to 8.1.2 was provided in the previous update.

Thank you!

Hello,

Our theme provides sidebar features for woocommerce for shop pages and for product pages separately: https://www.screencast.com/t/KQh9L0rCI

Thank you!
Bogdan B

Hello,

Please try to use this method of implementation: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Add your adroate code between the div tags.

Thank you!

Hello,

Please use this page speed guide for a start:
https://forum.tagdiv.com/how-to-make-the-site-faster/
Also make sure there are no images that are missing from your site like mobile backgrounds that the theme keeps waiting for. A link to your site could be helpful.

Thank you!

Hello,

The woocommerce shop page can be set to any at all page you desire. Please read this guide: https://docs.woocommerce.com/document/configuring-woocommerce-settings/
You set the shop page here: https://www.screencast.com/t/dNpNXs5Zfy
You do not have to redirect between pages as woocommerce already allows you to choose the page you want as a shop.

Thank you!