Hello,

This is probably because you use the mobile theme plugin. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
If you do not like the mobile theme implementation you can simply deactivate it from the plugins section and the theme will use the responsive version instead showing the same content as the desktop version.

Thank you!

Please also check your plugins. Maybe some of your plugins are not compatible anymore min the new version.
The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hello,

If no-one on our forum will respond, you can try https://studio.envato.com/

Thanks.

Hello,

Unfortunately the subtitle is not added automatically for all posts at once. The theme does not have such an option. Maybe you can find a plugin that can provide such a tool but we have not tested any so I cannot make a suggestion.

Thanks.

Hello,

If you want to remove the ad for the 404 page, you will have to edit the theme code as there is no option in this regard.
You will have to wrap the header ad code in a condition to check if it;s a 404 page and not display the ad there.

<?php
if (!is_404() ) {
locate_template('parts/header/ads.php', true);
}
?>

https://www.screencast.com/t/2yhREtnUDHjd

You will have to do this for the heaeder style that you use.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate how the sidebars break the layout. Please also include a link to this topic so we can identify you.

Thanks.

Hello,

Unfortunately there is no WordPress function to grab it as the featured video is a custom theme implementation. A function must be created to grab the featured video and that will be no easy task. I suggest hiring a freelancer to help out with this as substantial coding skills will be required.

Thank you!

Hello,

Unfortunately your site just comes up blank. There is not even an under construction message. I cannot see what you mean exactly. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login to your site and see if your request is possible through a css modification. Please also include a link to this topic in the email body so we can identify you.

Thanks.

Hello,

You will have access to the theme updates and the theme support as we have not made any restrictions yet for expired support periods.

Thanks

Thank you for your suggestion.

Hello,
On mobile the fonts can only be changed through css so please use this code to change them:
for the big grid:

@media (max-width: 767px){
.td-big-grid-post.td-big-thumb .td-big-grid-meta .entry-title, .td-big-grid-post.td-medium-thumb .td-big-grid-meta .entry-title {
font-size: 16px;
}
}

for block 11:
@media (max-width: 767px){
.td_module_10 .entry-title {
font-size: 16px;
}
}

Thank you!

Hello,

Sorry but this is not possible. You cannot split the same block into sections. A block is considered a whole element. If you want such filtering you will need to create multiple blocks. You cannot select a different category for each module of a block in particular.

Thanks

Hi,

Depending on where you want to add the social icon, please follow these guides:
For header and footer social icons: https://forum.tagdiv.com/topic/how-to-add-xing-as-a-social-network/
for post sharing options:
https://forum.tagdiv.com/topic/how-to-add-a-vk-sharing-button-on-your-posts/
or
https://forum.tagdiv.com/topic/add-linkedin-sharing-button/

Thank you!

Hi,
Please use this code:

.woocommerce .td-scroll-up{
display:none!important;
}

Thanks.

Hello,

The envato market support expires after a period of time, depending on your purchase but we have not made any restrictions for this yet. You will still have access to this forum and our email address (contact@tagdiv.com) as well as access to theme updates.

Thank you!

hello,
Please use the google page speed testing tool:
https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fgoarchers.com%2F&tab=desktop
And make the proper optimization using this guide:
https://forum.tagdiv.com/how-to-make-the-site-faster/
As a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,
You are probably using the mobile theme plugin. That is why the footer cannot be removed because it is not the same on as on desktop. In this case you can remove it with this css code:

@media(max-width:767px){
.td-mobile-footer-wrap{
display:none;
}
}

Add the code in the theme panel-> custom css box.

Thank you!

Hello,

Every block element has a random sort order so it changes the content shown each time, not matter if it’s a standard post or video post. Please check this guide: https://forum.tagdiv.com/block-settings-guide/

Thanks

Hello,

Please try not to use visual composer on post: https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
Visual composer was never tested on posts and if used so, it could create layout issues.

Thank you!

Hello,

The image box element requires a title. That is the title container. Please use a single image element if you do not add any title on your images.
As for the pop-up, sorry but our theme does not have a pop-up functionality. You will have to search for a plugin that can provide the functionality you are looking for.

Thank you!

Hello Joshua,
Do you maybe have both visual composer and the tagdiv composer plugins active? If so, please disable one of them and only use a single page builder. Having both active at the same time is not recommended.
If this is not the case, please disable all plugins except the page builder and contact form, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The plugin is not a live count and it is affected by caching. If you have a strong cache in place, it will affect the counter and provide a big delay. Now it has been updated: https://www.screencast.com/t/AGE2IzQCZe4
Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also please contact your host and have them disable any hosting side cache.

Thank you!

Hello,
The problem is you are using visual composer on posts which is not recommended. Please use this guide: https://forum.tagdiv.com/how-to-use-visual-composer/
Also you are using the tagdiv composer along with VC which is again not recommended. Please only use one or the other. Do not use both page builders at the same time.
Thank you!

Hello,

Yes, you are right. It needs the post view active as it counts views to determine which posts are the most popular.

Thank you!

Hello,

Newsmag does not have a category template 7. If you use newspaper, then add the code like so: https://www.screencast.com/t/bX0W7VFQEh
Use this code as the one above was not wrapped in the code tags:
<?php echo do_shortcode ('[td_block_ad_box spot_id="custom_ad_1"]'); ?>

Thank you!