Hi,

Yes, you definitely should update to the latest version if you use older versions of the theme. The theme should be kept up to date along with WordPress and plugins to prevent any security exploits from older versions.

Thank you!

Hello Dian,
Please try to disable all plugins except the page builder, clear cache and reset cdn files if you use it. This could very well be a plugin conflict preventing the normal functionality of the theme.

Let us know if you still encounter issues with the search function without plugins.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Sorry but there is no simple solution on this. You will need a developer to create a new function based on the code I showed. We do not have a customization department so I cannot offer any custom work at the moment.
You can hire a freelancer from sites like studio.envato.com if you need this implementation.

Thanks.

Hello,

Please use an ad plugin like adrotate or simply implement your ads inside the post content or on a wp default theme and see if the ads show up anywhere else besides the theme ad boxes.

Thank you!

Hello,

Sorry but unfortunately the theme blocks cannot work with external content.
You can create redirects if you want to from one site to another: http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/

Thanks.

Hello,

If you want to show the latest articles please select the latest articles filter, You cannot combine 2 filters unfortunately. This element does not allow in depth sorting as you mention. Only 1 filter can be applied.
As for the category, it will be the same main category. A post that belongs to a sub-category, also belongs to the parent category. This is a default WordPress functionality.

Thank you!

Usually the not secure will show up if you have a login activated and it only goes away if you move to https, but if you do not require a registration, the message will not show up.
Please test this on a wp default theme as well and see if the theme has any influence over this.

Thank you!

Glad it worked out!
Have a nice day!

Sorry but that site does not even use our theme. Are you sure you posted in the correct forum?
Our theme background can be set to fixed position like so: https://forum.tagdiv.com/background-introduction/

Thank you!

Hello,

Plugin modifications are not covered by the theme support. Please do not post in the theme forum requests for woocommerce modifications. Use the woocommerce forums instead as they are the competent party which can help you achieve your goal. We are not the plugin creators so we cannot offer code solutions for the plugin files.

Thank you!

Hello,

Sorry but the plugin you use is not tested and I cannot provide any solution for untested plugins. We only tested the standard woocommerce plugin but even so, as Chris suggests, what you want is customization of a plugin. Not theme related. You can hire a freelancer from sites like studio.envato.com if you need customization services as we do not have a customization department.

Thank you!

Hello,

Please provide a link to your site so I can inspect the transparent header. And please provide more explicit details on how you want it.

Thanks.

Hello,

This seems like a very strange issue. The theme does not reset itself. Are you sure you are not changing demos? Installing a new demo with demo content can have this result: https://forum.tagdiv.com/installing-demos/
A demo is imported with the settings as well as the dummy data so your settings will reset when installing a demo.
Other than that, the theme will not reset itself unless you have errors in the database or malware that is constantly refreshing the database.

I recommend cleaning up your wp install by using the many guides online on how to do it.
Also make sure you meet the minimum requirements for the theme:
https://forum.tagdiv.com/requirements-for-newspaper/
https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,
1. Please make sure you disable all plugins except the page builder and clear all caching including the browser cache, a cache plugin, a cdn server or even a hosting side cache.

2. We do not have any official method of implementation for co-authors. Our theme does not have such a feature to provide. The plugin you mention is not tested so I cannot say for sure where to implement the code I assume is provided by the plugin.

3. Unfortunately if you edited the theme files and have modifications in the php code, there is absolutely no method to update and not lose your customization. You cannot alter the code and keep it update proof. It;s best to make a back-up of your modifications and keep track of them in order to re-apply them after an update.
Use this guide to update but do not use the automatic method: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,

It could be the plugin. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it.

The only tested and recommended plugins to use with our theme are these ones:

Tested Plugins:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hello,
Please install the fontawesome 4 menus plugikn and then add this code in your theme panel-> custom css box:
.td-mobile-content .td-icon-menu-right:before{
content: '\f055';
font-family: fontawesome;
}

Thank you!

Hello,

You can create a new gallery very easy by using this guide: https://forum.tagdiv.com/gallery-2/

Thank you!

Hello,
Sorry but the theme does not have any such feature. You will have to manually add the alt tags in the media library.
You might want to try a plugin such as: https://wordpress.org/plugins/automatic-alternative-text/ but it is not tested. There are quite a few automatic alt tag plugins to choose from. Maybe you will find one that works properly and suits your needs.

Thank you!

Hello,

The code in analytics needs to be placed in the analytics section of the theme panel: https://www.screencast.com/t/e3mHmnRqmuOT

Thank you!

Hello,

Please read this guide also: https://forum.tagdiv.com/how-to-make-the-site-faster/
As a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,

The post date is grabbed by the wordpress date from here: https://www.screencast.com/t/XLraDYk2I
Please read this guide to customize the wp date: https://codex.wordpress.org/Formatting_Date_and_Time

Thank you!

Hello,

@gvset001 I think hadharm simply used the loop ad on mobile devices: https://www.screencast.com/t/OHbi6OUb7
This is only available for the mobile theme though.
The code for this element is found here: https://www.screencast.com/t/741fTAZT

Unfortunately we have not tested multiple loop ads at once so you will have to experiment with the code a bit and see if you can duplicate the implementation or change the function to provide multiple ads.

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

You can try to edit the header.php file and add the strings of text using div element if you know basic html + css.
Here is an example: https://www.screencast.com/t/wTFgX3X5L – https://www.screencast.com/t/j4GjLTEWvg

You cna then use the class assigned for it to style it with css and change the font family, size, etc.

Thank you!