Hello,

It seems the mobile and the category template 7 require special targeting as they will not take into consideration the global css for these elements.
Please replace your previous code with this one:
.home .entry-crumbs{
display:none;
}
.entry-crumbs{
text-align:center!important;;
}
.td-crumb-container{
width:100%!important;
}

Thank you!

Glad you fixed it!
Have a nice day!

Hello,

Sorry, There is no live chat. The support is provided according to our support policy you can read here: https://forum.tagdiv.com/newspaper-theme-support/ but as Chris said, no theme provides live chat. The main reason for this being that usually theme developers area a small team and cannot manage to talk live with hundreds of users at once. That is why we have the forum in place so we can be able to answer everyone.
If you require support please use the forum and we will answer as quickly as possible.

Thank you for your understanding

Hi,

Please try one more thing. Disable all plugins except visual composer, clear cache and reset cdn files if you use it. The test the sidebars again. If the problem is still there without plugins, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate the issue.

Thank you!

If you are required to add these elements on posts, then you can try to use visual composer on psots. it is just not recommended. Posts were never meant to have complex elements such as accordions and tabs, but if this is a must, you can try to use it but just keep in mind that some elements could not work as we only tested it on pages. By default our theme does not provide accordions and tabs on posts. We only recommend using the shortcodes and formats I exemplified above. There is no recommended way of adding those elements you want on posts but no one is restricting you into giving it a shot with visual composer elements. You can activate visual composer for posts from the visual composer settings: http://screencast.com/t/vtPDLk5SC6
Just keep in mind that this is not a tested and recommended implementation so if something goes wrong, you should replace the element as we have not tested it and cannot provide implementation methods for blocks that will not work properly on posts.

Thank you for your understanding!

Hello,

Unfortunately I wish it were so. It’s not that i don’t want to help. The user you mention also asked us for help in this matter via email and we replied in the same way. There is no easy way to customize the theme and make it RTL. The issue you are facing is caused by the modifications made to css. It could also have been a caching issue as i don’t see the problem anymore on your site: http://screencast.com/t/PIlrdYmKudi
We wish we had a simple way of making our theme RTL but unfortunately this is no simple task as you have already seen.
If you decide you cannot use our theme properly because of the RTL issue, we will be able to provide a refund so you can choose another RTL compatible theme.

Thank you for your understanding!

Hi,

I have checked your site and it seems my avatar is showing up in the comments: http://screencast.com/t/vrHE0AqxLP
and when I post a comment the avatar is still present. http://screencast.com/t/48iNXFHWS I also tried with a different facebook account and it still works as expected. But this is not the jetpack comments, but the FB comments plugin you have active. I will have to be able to see the jetpack comments in order to provide any fix for it, as the fb comments work as expected it seems. If only the avatar will be missing fropm the jetpack comments, css cannot add it back in. You mentioned a layout issue. css fixes layout issues, but not functionality.

Thank you!

Hello,
Those title colors are grabbed by the settings in your theme colors section of the theme panel or the demo style. Please change the headers color in the theme colors section http://screencast.com/t/H48aBATk and if they still won’t change, provide a link to your site so we can inspect it.
Thank you!

Hello,

Unfortunately we have not tested such implementation. The buddypress menu is added to the admin bar, but we cannot provide any help in moving it. You should contact buddypress and see if they can provide any insight into how to move the admin menu or at least where it’s being created. Sorry but this falls beyond what the theme support can offer you.

Thank you for your understanding.
Bogdan B

Hello,

Please provide an example of a non rtl and non-customized site that has the mobile theme menu appear on the front-end without any custom rtl.css. (I’m not sure where the rtl.css comes from. If it;s a plugin, there is no rtl plugin tested with our theme.)
If the problem only originated when moving online, you might check your host to see what issue can show up when moving to an online environment, any caching on the server, any firewall…etc.
If you can provide an example with a default site without customization providing any problems such as you describe, we will gladly look into it via contact@tagdiv.com.

Thank you!
Bogdan B

Hello,
We are aware of this but the theme does not use those thumbs. You can set them to anything you want in the admin panel but they will not change on the post itself. Our theme will use different sizes for images, not the default wordpress image sizes. Sorry, but there is no simple way of using the image in the dimensions you want. The theme uses thumbnails that will convert the size of your images. We suggest using the images in their full size and let the theme use it;s default thumbnails 696 or 1068. Other thumbs will not position properly in the layout. Those are the layout borders so your images will fit properly along your text length.
Thank you!

Hello, Dan,

please follow this guide to use activate the proper OG image to your facebook share: https://forum.tagdiv.com/facebook-share/
If you wamt to remove specific please follow these posts:
https://forum.tagdiv.com/topic/how-to-remove-website-title-when-posting-on-facebook/
https://forum.tagdiv.com/topic/one-quick-help-post-author-remove-need/

Thank you!

Hello,

Your sidebar appears, but it;s broken and shows below the footer: http://screencast.com/t/U6ih6pn9ucc There could be a broken html tag in your post content or a plugin conflict so please check on multiple posts and please disable all plugins except visual composer, clear cache and reset cdn files if you use it.

Let us know how it goes.
Thank you!

If you want to implement a certain plugin such as recaptcha you should follow the instructions provided by the plugin author. They must provide the information on where to add the code you mention.
We have not tested it so we cannot provide a solution.
Alternatively you can try a few captcha plugin your self (free) from the WordPress repository

Thank you!

Hello,
Sorry but our theme has no RTL options and altering the css to work in TL mode will provide this issue as the mobile menu is hidden outside of the view but if the layout is altered it will show up as it does on your site. Please ask a developer to help in altering the theme code. Our theme does not have RTL support and it has to be implemented properly at a development stage. There is no easy solution we can provide for RTL. If you cannot use our theme without RTL support we will be able to provide a refund if you make a request on envato.
Sorry for the inconvenience.

Hello,

We recommend you ask woocommerce about this feature as it’s part of the plugin, not part of the theme. Our theme does not provide any setting to shorten the products in a woocommenrce element. If there is no setting in the widget settings when you add it in the sidebar it maybe has to be altered with custom code.

Thank you!

Hello,

Sorry but WPML is not a tested plugin so i cannot provide any solution in this regard. Here is a list of our tested plugins: http://screencast.com/t/Ue4qn9S1dRTM
You can try a free free multilingual plugins such as qtranslate-x but we have no recommendation to make.
Sorry but plugin implementation is not part of the theme support. (https://forum.tagdiv.com/support-policy-2/)

Thank you for your understanding.

Hello,

We are working on a new release of the composer plugin and we will upload it as soon as possible.
Sorry for the inconvenience but it is a work in progress and not a final product yet.

Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This could be a plugin conflict affecting the category page.
If you still have this issue, please provide a link to your site so we can inspect it.
Thank you!

Hi,

Yes we are working on it and we hope we can provide php 7 compatibility in the next theme update.

Thank you!

Hello,

Please provide a link to your site so i can inspect it and provide a solution.

Thank you!

Hello,

Our theme already has a mega-menu option but I’m not sure what the mega-menu plugin does. Unfortunately our theme as any other premium theme, is not compatible with all plugins out there. Here is a list of tested plugins: http://screencast.com/t/dJwNXyJDTQuv Sorry but we have n o solution to provide in implementing the mega-menu plugin.

Thank you!

Hello,

Our theme does not have any such options. This will have to be made custom. You will need the menu item id you can see with the browser inspector and then change the id in this code:
.menu-item-551{
display:none;
}
.logged-in .menu-item-551{
display:initial;
}

Thank you!

Hi,

Well you can try it out but it is not tested so it could provide mixed results. Please read this guide: https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Hello,

the main thing to do in this situation is contact godaddy and have them disable the hosting cache and only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ If you require ‘extra caching’ you can opt for a cdn server: https://forum.tagdiv.com/cloudflare-cdn/
Please use the theme recommended settings.

Thank you!