Hi,

Please delete the plugin and then add the plugin by uploading it from the plugins folder that we included with the themes files.
It should work, if not please update the theme and try again the same way but try to add the VC plugin without any other ones that could create a conflict.

Hope this helps!
Thanks

Hi,
This issue seems to be connected to the new version of wp and the htaccess file as this topic suggests: https://forum.tagdiv.com/topic/header-broken-after-update/
Or another case, a plugin conflict: https://forum.tagdiv.com/topic/cannot-modify-header-information-2/
Please try to check your htaccess or disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!

Hi,
For some reason the theme simply does not use thumbnails on your site: http://screencast.com/t/CeC3IEtTSk It always uses the original image scaled down. Please disable all plugins except visual composer, clear cache and reset cdn files. Then use the force regenerate plugin to regenerate your thumbnails.
If you still have issues with this, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Also include a link to this topic so we can identify you.
Thank you!

Hi,
This happens when using cache. Try to clear your cache if you see a certain setting not applying.
Thank you!

Hello,
Unfortunately the theme has no such option so it will have to be either hard-coded or controlled by a plugin. I cannot recommend any such plugins as we have not tested any of the sort, but you can follow this topic to see how it can be done from the theme files:
https://forum.tagdiv.com/topic/cpt-author-boxshow-author-name/
Thank you!

Hi,
Well unfortunately you cannot trim down the files as all the code is needed. If you delete code from the files, then chances are your site will break.
The js error you are getting is most likely a plugin conflict. Please try this without any plugins. Disable all of theme except visual composer, clear cache and reset cdn files. Then test your site again. Plugin conflicts can also slow things down quite a bit.
Thank you!

Hello,
Please remove 23 total cache as it is known to cause some issues with our theme. We recommend wp super cache as the tested caching plugin.
Please follow this guide to improve your page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
Thank you!

Hi,
In order to have the icons position side by side, you will have to assign an extra css class to the row in visual (the row that contains the icons) composer like so: http://screencast.com/t/pjVo354N and then use your custom class with css so you can target the element:
@media(max-width:767px){
.mycustomclass .wpb_column{
float:left!important;
width: 16.66666667%!important;
}
}
Thank you!

Hello,
We have not decided at the moment to take action into this compatibility issue with php 7 as many new rules have been set and many elements have been replaced in the new version of php. We have no such plan at the moment but we will look into this in the future, that’s for sure, but just not at the moment.
Thank you!

Hi,
Well, you do not have to use html as the visual editor is ‘wysiwyg’ and it does not ‘need’ html. It’s true that more complex elements will require a bit of html.
Thank you.

Hi,
For minification, we use cloudflare as other tools do not seem to work properly. Please follow this guide properly and make sure you do not use any incompatible plugins with speedbooster: https://forum.tagdiv.com/how-to-make-the-site-faster/
You can also read more about it here: https://forum.tagdiv.com/topic/incompatible-plugin-detected/
Thanks.

Hi,
Please send us an email at contact@tagdiv.com and provide wp-admin so we can take a look. Also include a link to this topic so we can identify you.
Thank you!

Hi,

You can use this code:

@media (max-width:767px){
.td-header-sp-top-menu {
display: block!important;
}
.td-header-top-menu-full {
display: block!important;
}
.td-header-style-8 .td-header-top-menu{
display:block!important;
margin-left:auto;
width: 100%!important;
}
.top-bar-style-1{
display: table!important;
margin-left: auto;
margin-right: auto;
text-align: center;
}}

Add this code in the theme panel->custom css box. http://screencast.com/t/bzS1a7P5

Thank you!

Hi,
You cannot see the search icon as it;s not an icon at all but a font symbol. It’s added with css like so: http://screencast.com/t/FmduxVq1wzDc
This comes from the newspaper font in the image folder: http://screencast.com/t/bthMomG9CM
Thank you!

Hi,
I have checked your site and saw that you do not have any block element from visual composer on your posts, you are just using it to create post content (standard text). The theme requires visual composer but only for pages, not posts. You can create your post content inside the wordpress mce editor and not use visual composer at all for post. if you do, then the shortcodes will be picked up in the meta, so in this case you will have to manually add the meta description for each post as there is no automatic way to do this.
Please look at this video guide on how to create posts properly: https://www.youtube.com/watch?v=iuENF-Oeg2Y
Thank you!

Hi,
If you are logged in you have the WP top bar and a big EDIT POST button: http://screencast.com/t/UOkA4udD
Thank you!

Hi,
I have looked at the errors, but you cannot figure anything out from them as one is a 404…nothing to see there and the html code rendered exactly as the page source. It’s clearly conflicting and making the site display the code exactly as it’s written. If I access your site, I get no errors (tried over 10 times in different browsers)
If you say the plugins worked together on a different platform, that could be your clue there. Maybe the hosting has some setting that prevents the compatibility between these 2 plugins.
Here’s what you can try: https://forum.tagdiv.com/system-status-parameters-guide/ maybe the directories plugin needs a bit more memory for it’s functionality. You can also take a peek at the requirements for that plugin as well to see if there are certain server issues that can affect it.
Thank you!

Hi,
I can see the issue on your site, but not on my end. In our demo the category is not specified in the permalink structure so I cannot give you an example from there but I tested this on my end. i could not find any issues with it. The permalink structure remains the same and the correct category is being grabbed both for the related articles and the next/prev posts. http://screencast.com/t/WTpTuYh6 – http://screencast.com/t/jWuqabiTadthe correct category is displayed and so is the case for the next prev posts. (latest version installed)
Please try to disable all plugins excepot visual composer, clear cache and reset cdn files to rule out a plugin conflict. Also if you have a custom permalink structure, try to re-save them and check the result.
I;m not sure why you are getting this, but you can also test with a brand new category and a few posts added to it to see if the problem is still there.
Let us know how it goes.
Thank you!

Hi,
If you want to remove the breadcrumbs on the homepage, you can use css to hide it:
.home .entry-crumbs{
display:none!important;
}
Thank you!

Hello,
The category tags on modules and blocks were not designed to show more than one category. They only grab the parent category, not the sub-category. If you want to edit the theme files and customize the category tags, you will have to edit this function: http://screencast.com/t/xYkOU06gJ6
Thank you!

Hi,
unfortunately a custom post type cannot be shown in a “category” page as this represents the standard post type taxonomy. If you want to have taxonomies for your CPT like categories are for posts, you will have to either use the one provided by the plugin (if it creates a taxonomy) or create a custom one. https://forum.tagdiv.com/custom-post-type-support/ (coding skills are required though as this represents customization.)
Thank you!

Well try to implement images using our theme standard implementation method as the plugin is not tested to work with our theme.
Thank you!

Hi,
If you check our online demo with google pagespeed you will see there are no issues with it regarding responsiveness: http://demo.tagdiv.com/newspaper/
The demo represents the ‘untouched’ version of the theme, a ‘clean version’ if you will. If there is a theme problem, then our demo should also have it.
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site again and compare the results. Plugins can cause such issues when they come in conflict withe the theme or each other.
Thank you!

Hello,
Unfortunately our theme does not have such an option from it;s settings, but you can use a trick to get that result. You can create dummy posts with only a featured image and a title. Then create simple 301 redirects. You can add all posts in a particular category (filter the block with that particular category) and set it to hidden so it won’t show up anywhere: http://screencast.com/t/6YpMUMb2
Hope this helps.
Thank you!

Hi,

@jean-paul and @baztiano
replied in the other topic

@Cybi
Please create your own topics as you have added multiple replies in other people’s topics and this is not an acceptable behavior.

Thank you!