Yes, it is recommended to disable the plugin and delete files before installing the new version.
You can follow this guide to see how to do it. This is for visual composer but the method applies for all the plugins: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello,

This seems to be the default behavior od these buttons. You can however override this with a bit of css:
@media (max-width: 767px){
div .themeva_pricing_table .pricing-plan{
float: left!important;
clear: none!important;
margin: 0;
width: 33% !important;
}
}

result: http://screencast.com/t/NeOQxe9HuT
Thanks.

Hello,
this seems to be an error when you access the page menu from a post, no matter the category. This seems like a plugin conflict so please disable all your plugins except visual composer, clear your cache and check the menu again. If it’s a conflicting plugin it should now work properly.
Let us know how it goes.
Thank you!

Hello,
You can hide the description from the gallery by useing a css trick:
.td-doubleSlider-1 .td-slide-item .td-slide-caption span{
display:none!important;
}

I hope this helps.
Thank you!

Hello,

Maybe a few guides on seo will help in this matter:
http://www.wpbeginner.com/beginners-guide/www-vs-non-www-which-is-better-for-wordpress-seo/
https://www.searchenginejournal.com/definitive-list-reasons-google-isnt-indexing-site/118245/

Thank you!

Hello,
You can create your own sidebar widgets by following this guide: https://forum.tagdiv.com/sidebars-tutorial/
I hope this helps.
Thanks.

Hello,
This can be done if you ad a HTML tag in text mode: http://screencast.com/t/GwAmwPqL
This is a default behavior of wordpress. You need to add code in text mode not visual.
Result: http://screencast.com/t/qC5mlSDNdaV
Thank you!

Hello,
I’m not sure how you want posts into your pages. If you want to use content blocks and show multiple posts on your homepage in grid views, you can follow this tutorial: https://www.youtube.com/watch?v=ss-BEobegAw
If you want to display a full post inside your page,then you can simply use a text box element and paste in the post content: http://screencast.com/t/Wt8ZbGrW
I hope this helps.
Thank you!

Hello,
If you need to reinstall the theme to bring it to the default values, you can simply delete the theme and install it again via ftp as the settings/ posts/ pages are kept in the database and will not get deleted.
You can follow this tutorial to install via ftp. You can update the theme with this occasion as you use an older version that has a few issues with the current version of WP. Please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and use the ftp method.
You also need to check the theme panel – custom code section to see if there is no custom code st in there that you might not want anymore.
I hope this helps.
Thank you!

Hello,
This depends on the ads you use. If you use adsense, you will have to request a responsive ad from google. If you use another type of ad, the size settings ion the theme panel will not work and you will have to use this method to make them responsive: https://forum.tagdiv.com/using-other-ads/
Thank you!

You can follow this guide to set it up properly: https://forum.tagdiv.com/facebook-share/
Thank you!

Hello,

I have checked our documentation and everything works as expected:
https://forum.tagdiv.com/header-ad/
https://forum.tagdiv.com/sidebar-ads/
https://forum.tagdiv.com/article-ads/

1) I have checked your capture and saw that the line height of the menu got modified. Either by customization or by a plugin. This can be corected if you provide a link to your website so i can inspect it and provide the css code required.
2) The code for this can be found here: http://screencast.com/t/dHQoIAUL1DsW
You can edit the text as you like.

Thank you!

Hello,
I have checked your website and saw that the font is a little big for mobile.
You can use this css to make it smaller and bold if you want:

@media (max-width: 767px){
.td-post-template-3 .td-post-header header .entry-title {
font-size: 18px!important;
font-weight:600!important;
}
.td-post-template-2 .td-post-sub-title, .td-post-template-3 .td-post-sub-title, .td-post-template-6 .td-post-sub-title, .td-post-template-7 .td-post-sub-title, .td-post-template-8 .td-post-sub-title{
font-size: 14px!important;
}
}

You can change the font-size in the code to your preference.
Thank you!

Hello,
Unfortunately we have no reports of speedbooster interfering with any theme option. Please make sure you use the latest version of the theme and disable all plugins except visual composer. This is how you check a plugin for compatibility. You activate it and check the infinite load again. If it works, then deactivate it and activate the next one and so on and so forth. Please test this again and check it only with visual composer and speedbooster and if this is the case in which the infinite load is not working, please send us an email at contact@tagdiv.com and provide wp-admin so we can take a look. Also include a link to this topic.
Thanks.

Hi,
You can follow this topic to see how you can increase the number of custom fonts you can load:
https://forum.tagdiv.com/topic/additional-custom-fonts-files/
Thank you!

Hello,

The best thing to do when buying a new theme is start to read a bit about it’s settings and features. Please use the theme documentation as we put a lot of work to it in order to provide as much information as possible. You can alternatively check out our youtube channel to see video tutorials on how to use the theme: https://www.youtube.com/user/tagdiv

1. You can change the big picture on the travel homepage in visual composer on the row settings: http://screencast.com/t/Z2VHdgzUTuV3
2. https://forum.tagdiv.com/page-templates-2/
3. The front-end editor was disabled in our theme as it created problems.
4. Block 5 is a simple content block. you can add content blocks in visual composer as shown n our tutorials. You can see content blocks and other features of the theme live on our demo: http://demo.tagdiv.com/newspaper/block-1/

Thank you!

Hello,

Unfortunately this is the case with premium themes. The code is custom so not all plugins can work 100%. If a patch works on one theme, it does not mean that it will work on another one. You will have to find a replacement for your plugin. As i see it, this plugin simply allows for a sticky sidebar. Our theme already has an option for this: https://forum.tagdiv.com/smart-sidebar-2/
As for the footer, you can add widgets to it if you use an empty footer template and use the 3 footer widget spots like shown here: https://forum.tagdiv.com/footer-templates/

Thank you!

Hello,
Please make sure you copy the files and keep the path specified. Simply copy the patch files in the theme folder and make sure they replace the original files but not the whole folder. (replace files not folders)
Thank you!

Hello,
Sorry, we do not work on weekends. I resent the email. you can use that patch on your version.
Thank you!

Hello,
I have checked your website and it seems the gradient does not apply to your thumbnails, so the code still works. Try to remove the code and see the difference. You can remove the code from the theme panel and try it in a chrome extension called live css editor. Simply ad the code in the extension and you can activate/deactivate it with a simple click so you can see the difference live.
Thank you!

Yes, we are working hard on improvements on every level. We do not have an ETA on the next update though.
Thank you!

Hi,
You can use it on the sub-domain. It’s OK.
Thank you!

Hello,
Unfortunately we have no idea of the plugin functionality and why it does this. There is no limit we are aware of on the smartlist titles. It seems the plugin is creating issues on this part so the best thing to do is either edit the plugin function that limits the title, or find another one that does not create problems with our theme. Unfortunately we do not offer any custom work at the moment. you could hire a freelancer from studio.envato.com if customization services is what you are after.
Thank you!

Hi,
Do you need assistance with your theme?

Hello,
The sorting option works as expected. We have no reported bugs with this method. If no cache is installed then the posts with the most views from the last 7 days will be displayed. DId you enable this option in the theme panel? http://screencast.com/t/aaarhvqy3Gkm (without it the sorting options will not work: https://forum.tagdiv.com/7-days-post-sorting/)
Please follow the guide and test the sorting option again.
Thank you!