Hi,

Unfortunately, that error seems to come from an untested plugin, like tinymce-advanced which is not a tested plugin and also, we cannot provide support for this, sorry! You can use the Classic Editor which has the TinyMCE functionality and also, it is not required to use a plugin for that. Try to disable it and check the results.

Thank you!

Hi,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

Please provide your website URL and some useful screenshots with that section so I can take a closer look at it because I cannot recreate this issue.

Thank you!

Hi,

I suppose that you are referring to this case -> https://www.screencast.com/t/JYUCl1B4 Right? Please note that’s not a column…it is an empty ROW which contains an empty column and which come by default when you want to create a page and also, which cannot be removed. Each empty page should have to has an empty ROW.

Thank you for your understanding!

Hi,

I have checked your error and I assume that problem comes from a plugin, like Disqus. Unfortunately, please note that plugin was not tested with our theme and therefore we cannot say for sure if it will work or not as expected with the theme. We cannot provide support for untested plugins -> This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
You can check this topic about Disqus -> https://forum.tagdiv.com/topic/comments-counter-with-disqus/

Thank you!

Hi,

Did you have tried the manual activation? -> https://www.screencast.com/t/EL4k48Lq If you cannot activate it, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and provide your item purchase code so I can try to activate your theme.

Thank you!

Hi,

If you plan to achieve that layout, please note that you can do that style with Cloud Template Library. As an example, you can load the Block 67 from Cloud Library from here -> https://www.screencast.com/t/N52XSU1C and then, set up that block to a row and for another one, you can set up it but change the image position. -> https://www.screencast.com/t/ayzdGC0C

Thank you!

Hi,

I have checked your website and I saw that you are not using our theme, sorry! If you have created your homepage with WPBackery might be possible to appear some errors, sorry! Note that we recommend using our TD Composer functionality and also, the page should have to be created with that plugin. In the past, if you were used another theme and now, if you want to migrate it to our theme, could appear some issues and that’s why you will have to recreate your pages.

Thank you for your understanding!

Hi,

Please note that the mobile theme has a different layout than the desktop layout. For more details about the main functionality of Mobile Theme, please check the plugin documentation from here -> https://forum.tagdiv.com/the-mobile-theme/ As a note, the blocks are not rendered in the mobile mode because the Mobile Theme does not recognize the composer shortcodes, sorry!

Thank you!

Hi,

Yes, the offset might be a way in this case. Also, another alternative could be settings the Unique Articles functionality from the page editor, like this -> https://www.screencast.com/t/NAgFHA2wkiH4

Thank you!

Hi,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

If you need more assistance in this case, please send us an email at contact@tagdiv.com where you need to provide more details about this problem. I have taken a look at your website and it seems that all of your elements are working well.

Thank you!

Hi,

Try using the code below and place it in Theme panel -> Custom CSS area.

.td-post-content hr{
display:none;
}

Thank you!

Hi,

If you want to remove that green border from here -> https://www.screencast.com/t/EKb5xVBpz you will need to use the code below and place it in Theme panel -> Custom CSS area.

.white-menu .td-header-main-menu:before{
display:none;
}

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that because the full-width functionality is not available for Newsmag, sorry!

Thank you for your understanding!

Hi,

Unfortunately, that plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as expected with the theme, sorry! For more Redirects, you can try using the 301 Redirect plugin and check how it works.

Thank you!

Hi,

I have checked your website and I saw that you are using the Mobile Theme which displays a different layout on mobile than the desktop. For more details about Mobile Theme functionality, please check the documentation from here -> https://forum.tagdiv.com/the-mobile-theme/ Also, if you do not like it, you should disable that plugin and than, the theme will be automatically switched to general responsive mode.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that, sorry! I have added to our list of improvements and we hope to implement them to our future updates. Until this, you can add these fields in the description section.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that, sorry! For more information about our review functionality, please check here -> https://forum.tagdiv.com/reviews-2/ Also, if you want to integrate the Review a post by a user, you need to use such a plugin with this functionality because the theme does not have something like this. You can choose a plugin from here -> https://wpneon.com/wordpress-star-rating-plugin/ and check it how it works.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that, sorry! You can try to find a plugin for that from here -> https://blog.templatetoaster.com/wordpress-captcha-plugins-2018/

Hope this helps!

Thank you!

Hi,

I have checked your website and I saw that your theme is too old (4.0). Please update the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Before each theme update, we recommend doing a full backup to your database to avoid losing all of your data.

Thank you!

Hi,

If you want to make these changes, you need to use a bit of CSS code for that. Use the code below and place it in Theme panel -> https://www.screencast.com/t/F2FgLyIZ5HsK

.td-header-wrap, .td-mobile-footer-wrap {
background-color: red;
}

Thank you!

Hi,

It’s ok if you will use the same code.

Thank you for your question!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your plugin configuration. The first step for WordPress debugging is to disable all of the untested plugins and leave just to active only the required plugins which come bundled with the theme core files.

Thank you!

Hi,

The Newsmag theme update brings a change for the theme implementation. When you’ll be updating to the Newsmag 4.9 version, you’ll need to activate the tagDiv Composer to keep the Newsmag theme functionality you’ve previously used. Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
Please read this article we wrote on the new update https://tagdiv.com/updating-the-core-of-tagdiv-themes/ to learn what it changes and what you must do in order to keep the functionality intact.

Thank you for understanding!